Is it possible to convert a Classic Flight Award to a revenue fare on the same PNR? I know it can't be done online, but can the call centre do it?
I need to change the dates of an existing booking and on the new dates, there's no award availability.
Cancel and rebook would be the easier option, but I'd rather keep the booking on a PNR with DSC attached.
Can the call centre do this? (Or to be specific, can HBA do it, assuming I can get through?)
If not, can I keep the outbound Classic and change the inbound to revenue? Downside being the more restrictive terms would apply across the booking of course.