Qantas Delays/Cancellations

[Quickstatus]

Thanks Quickstatus but not that simple. We departed 1h 25m late and arrived 1h 15m late but another 15m waiting for allocated gate. There was no way I was going through immigration, collect bags and checkin for flight in 10 minutes.

CSM and CSS took it upon themselves to assist and I was offered same flight with transit but no bags until next flight or rebooked on 9:35pm flight free of charge. What a fantastic result.

Someone waiting for me and we walked for ages to transfer desk and got boarding pass and luggage tags sorted and at same time the PG flight delayed 50 minutes. Hahaha. Still not enough time to run out and get bags and comeback. There were another 6-7 on QF codeshare but they were nowhere near us at any point. Gave her 200 baht for helping and she reluctantly took it as I insisted. Perhaps I should have given her 500 baht.

Oh and I was put in 1K for last 1h 30m of flight. I am stoked. sll because I am Platinum. This why I keep flying Qantas. Go out of their way to assist.

I will spam s number of threads with minor details. Thanks Qantas. Greatfully appreciated.

I had similar experience in SIN. Flight from MEL delayed. Ground agent with my name on card escorted me to SIN-KUl flight. I did not ask for it. Her contribution was to ensure I took the quickest route from C gates to F gates at SIN.

The return Flight from KUL-SIN delayed by storms. Arrived very late. An electric cart was waiting for me with my name on a card. I did not ask for it.

I think there is a SST for QF WP and they proactively work the potential issues (at least in SIN - maybe there is a OW team that oversees these but SIN is not a OW hub)

My transit in SIN was unprotected. All I did was tell the checkin agents at SYD and MEL and KUL that I had a separate OW flight SIN-KUL-SIN in separate PNR.


(SYD-MEL-SIN // SIN- KUL // KUL-SIN // SIN-MEL-SYD)

I agree with you that little things like these do not take up much time but are very helpful to an airline's passengers and encourage loyalty. Airlines should understand that their job is not to ensure a take-off to landing ration of 1.0, but to get their passengers to their intended destination.


JohnK See this for further comment please: http://www.australianfrequentflyer....nal-upgrade-thread-18198-131.html#post1519920

 

[JohnK]

Funny the 7:00pm PG flight further delayed to 8:25pm. Would have had plenty of time to connect with luggage. Now without luggage. Hahaha.

 

[Quickstatus]

Funny the 7:00pm PG flight further delayed to 8:25pm. Would have had plenty of time to connect with luggage. Now without luggage. Hahaha.

completely forgivable when airline made your transit truly simpler and fairer

 

[JohnK]

completely forgivable when airline made your transit truly simpler and fairer

Not complaining. Qantas staff went above and beyond. I will not forget. I didn't expect it.

If I ever complain about Qantas again it's out of frustration. They will get my business where possible.

 

[Quickstatus]

Not complaining. Qantas staff went above and beyond. I will not forget. I didn't expect it.

If I ever complain about Qantas again it's out of frustration. They will get my business where possible.

Sorry not suggesting you did - should have put a smiley emoji in my comment. 3k looking more and more unlikely?

I wonder if the interlining issues are going to be mitigated by more proactive interventions by OW or bilaterally behind the scenes between airlines?

 

[suze2000]

Only half off-topic, but I've had a couple of transits through HKG that were reduced to around 30mins due to delays outbound from MEL. One on QF and one on CX. Both times there was someone waiting at the gate to rush us through and past security points to our departure gate. Great service in HKG and both times I was very grateful. Maybe other airports could learn from this?

(mind you, my luggage only arrived in one of these instances, but I was expecting that, given the tight connection)

 

[Quickstatus]

Only half off-topic, but I've had a couple of transits through HKG that were reduced to around 30mins due to delays outbound from MEL. One on QF and one on CX. Both times there was someone waiting at the gate to rush us through and past security points to our departure gate. Great service in HKG and both times I was very grateful. Maybe other airports could learn from this?

(mind you, my luggage only arrived in one of these instances, but I was expecting that, given the tight connection)

I wonder who is organising the proactive interventions? The airline? OW?

 

[Flyerqf]

QF74 from SFO due into SYD this morning has diverted to both HNL and BNE. No idea on the reason.

As a result, QF63 to JNB is delayed 5 hrs out of SYD.

QF73 to SFO is also delayed. 7.5 hrs behind schedule to depart at 20.30.

 

[jb747]

QF74 from SFO due into SYD this morning has diverted to both HNL and BNE. No idea on the reason.

By my maths, the duty period that they'll fly (to Brisbane) will be about 19:15, so they would not be able to get to Sydney and remain within the flight time limits. That can be exceeded in some unusual circumstances, but not in this case with good alternatives.

 

[YSSY]

QF1 16 hour delay departing SYD, leaving tomorrow now!

 

[Quickstatus]

QF1 16 hour delay departing SYD, leaving tomorrow now!

Are you on it?

The alternatives are if you urgently need to be in St. Elsewhere and there are seats:

QF9 via MEL departing at 2255
EK413 departing SYD at 2130 though it wont arrive after its AKL tag flight until 1930.
EK435 departing BNE at 2110 though it too is late from AKL not arriving until 1900.

 

[ftm]

Are you on it?

The alternatives are if you urgently need to be in St. Elsewhere and there are seats:

QF9 via MEL departing at 2255
EK413 departing SYD at 2130 though it wont arrive after its AKL tag flight until 1930.
EK435 departing BNE at 2110 though it too is late from AKL not arriving until 1900.

We were on it... Downgraded to J on the EK413 tonight, last row of Business near the bar. The new departure time for the flight tomorrow won't land into London til the evening, so too late for any connections.

It's not been a good day today for QF. One delay throws a whole bunch of flights out of whack. Just no buffer anymore.

 

[Flyerqf]

It's not been a good day today for QF. One delay throws a whole bunch of flights out of whack. Just no buffer anymore.

The operating aircraft OQD arrived into SYD this morning at 0712. Must be unserviceable and there's no slack in the 380 fleet.

 

[Quickstatus]

The operating aircraft OQD arrived into SYD this morning at 0712. Must be unserviceable and there's no slack in the 380 fleet.

Melburinan1 this is right up your alley!!

Sometimes the airline cuts the DXB-LHR-DXB sectors down to one aircraft to bring the system back to order relying on EK to connect its passengers.

 

[ftm]

They are apparently still operating the service tomorrow morning, with the aircraft unserviceable tonight due to a hydraulic problem. We are probably some of the lucky ones getting out tonight, as I think only a handful of people we moved to the EK flight. Hopefully they get the aircraft back into operation as planned.

 

[Flyerqf]

They are apparently still operating the service tomorrow morning, with the aircraft unserviceable tonight due to a hydraulic problem. We are probably some of the lucky ones getting out tonight, as I think only a handful of people we moved to the EK flight. Hopefully they get the aircraft back into operation as planned.

Looks like the DXB-LHR-DXB sectors are still planned on both QF1/2 and 9/10. Instead of the 1 turning around to operate the 10, the 10 will need to operate from the inbound 9, which will mean a delay. QF1 despite a 16 hour delay should be able to operate 2 on schedule, or close to it.

QF73 operated today with a 744 on 8 hour delay. The aircraft overnighted last night in SYD, so again must be a maintenance issue. Aircraft is VH-OJU.

 

[Flyerqf]

They are apparently still operating the service tomorrow morning, with the aircraft unserviceable tonight due to a hydraulic problem. We are probably some of the lucky ones getting out tonight, as I think only a handful of people we moved to the EK flight. Hopefully they get the aircraft back into operation as planned.

Departed at 07.55 with a different aircraft OQJ.

 

[Flyerqf]

Looks like OQD is still being attended to, as today's QF7 to Dallas has been pushed back 4.5hrs to a 1730 departure.

 

[calgarychris]

QF155 delayed today from 1800 departure to 2330. Totally sucks, since my midnight arrival into AKL is now 0445 with little chance to sleep before work.

Can anyone advise what (if any) compensation Qantas should be expected to offer? They've handed out $20 meal vouchers however that scarcely compensates for the lack of sleep I will now get, my no doubt shabbiness at work tomorrow and the fact I had someone inconvenienced at the other end.

Thanks all

Just by way of follow up - I emailed Qantas and told them I wasn't very happy (politely). Initial email was "we sometimes delay for safety blah blah" which was even more annoying, however for some reason, they called me and emailed offering 3,500 QF points. I called and spoke to an agent, let her do most of the talking and she offered a bottle of wine in addition or another 2,500 points. So, 6,000 points + voucher for the delays - I'm not happy but at least they acknowledged the issue and she was really nice.

Does one normally see this sort of thing?

 

[mannej]

Just by way of follow up - I emailed Qantas and told them I wasn't very happy (politely). Initial email was "we sometimes delay for safety blah blah" which was even more annoying, however for some reason, they called me and emailed offering 3,500 QF points. I called and spoke to an agent, let her do most of the talking and she offered a bottle of wine in addition or another 2,500 points. So, 6,000 points + voucher for the delays - I'm not happy but at least they acknowledged the issue and she was really nice.

Does one normally see this sort of thing?

I would have thought for a ~5 hour delay you'd not receive a great deal of compo. For the record it's 6k more points compared to what I received for a 10 hour delay on QF67 when it was running PER-HKG.