Qantas Delays/Cancellations

[cove]

Re: General Qantas Delays/Cancellations/etc. Discussion

CE my return tester from LAX to SYD is coming up soon on QF. Should I be crossing my fingers now?
We are in Los Angeles so I will wait until later next week to deal with QF customer care.
We do have 2 sets of Flights with the other guys to London and Los Angeles that I paid for with miles.
Qantas has nothing for us to get to London on their metal out of Perth.

 

[sydstar]

Re: General Qantas Delays/Cancellations/etc. Discussion

With the QF results slides stating only 1 747 will be retired in 2H15, this will still leave 2 non-refurbs flying. OJM and OEB still have the old F and Mk1 J, so it will be interesting to see how QF manage this. I thought the original plan was to only keep the 9 refurbished 747s?

 

[dfcatch]

Re: General Qantas Delays/Cancellations/etc. Discussion

In your cynicism, your memory fails you. QF never marketed the Skybeds on all PER-MEL/SYD and vv. flights a couple of years ago.

You are getting the marketing of the QF581/2 rotation (and random other flights) with the 330's on all PER-MEL/SYD and vv. runs.

Again, whilst I understand the cynicism, you are suiting the argument without the full set of facts in front of you and using an argument that is completely wrong (the marketing one).

Actually - no.

QF ran full page advertisements advertising the provision of "lie-flat" seats on ALL SYD-PER and MEL-PER flights.

My memory doesn't fail me at all.

They used both A330s and 747s to achieve this.

 

[dfcatch]

Re: General Qantas Delays/Cancellations/etc. Discussion

HKG is still regularly scheduled with an A380, as it was on this occasion. The aircraft wasn't subbed on to HK, but it was already scheduled that way, months in advance. Looking ahead, there are some weeks coming up where it's 380 almost every day.

Something else to consider....the HK return trip takes about 24 hours, whereas the LA return takes around 40. That's a vast difference when trying to build an operating plan, when short of an aircraft or two.

JB - thanks for that.

Totally understand all your points.

But - "down an aircraft aside" - simple question.....

Was the A380 QF11/12 service deliberately subbed to a 747?? (Even for a single day?).

I am led to understand that it was.

THAT - is the simple basis for my criticism.

I have no problem with the fact that "things happen" (eg. Multiple day sub may not have been planned and was the result of tech issues).
I also understand that the customer service problem in LA was exacerbated by DFW being canned the night before due to ice/weather.

As I have already conceded - the "problem" may have been extended by uncontrolled factors - but unless ALL the subbed days (in LAX) were unplanned - then my criticism stands.

 

[mannej]

Re: General Qantas Delays/Cancellations/etc. Discussion

Actually - no.

QF ran full page advertisements advertising the provision of "lie-flat" seats on ALL SYD-PER and MEL-PER flights.

My memory doesn't fail me at all.

They used both A330s and 747s to achieve this.

Actually it does, but there is no point arguing. Back when OJD was doing the 581/2 rotations, they did not have the fleet to achieve the lie-flat J on all PER-MEL/SYD flights, so it was for that particular rotation.

What I believe you are getting confused with was when they advertised that all these flights would be advertised with a 330.

 

[dfcatch]

General Qantas Delays/Cancellations/etc. Discussion

Actually it does, but there is no point arguing. Back when OJD was doing the 581/2 rotations, they did not have the fleet to achieve the lie-flat J on all PER-MEL/SYD flights, so it was for that particular rotation.

What I believe you are getting confused with was when they advertised that all these flights would be advertised with a 330.

I apologise Mannej - you are correct.

It was advertised as "all flights are wide-body" (on weekday PER-SYD/MEL), "enjoy lie-flat seating and the 747" (my paraphrasing).

There were the 2 aircraft with that dopey middle seat still in operation IIRC.

 

[cove]

Re: General Qantas Delays/Cancellations/etc. Discussion

My return tester is coming up with Mrscove. Naturally we would like an A380 this time as we booked it that way.

 

[mannej]

Re: General Qantas Delays/Cancellations/etc. Discussion

I apologise Mannej - you are correct.

It was advertised as "all flights are wide-body" (on weekday PER-SYD/MEL), "enjoy lie-flat seating and the 747" (my paraphrasing).

There were the 2 aircraft with that dopey middle seat still in operation IIRC.

Apologies accepted

QF never had the fleet at the time to make such a promise, but did make a big fanfare about all East-west coast and vv. flights moving to widebody operations (apart from the ADL runs of course).

 

[Ansett]

Re: General Qantas Delays/Cancellations/etc. Discussion

QF 1 Delayed today out of Sydney due to too Much Fuel being loaded,

 

[cove]

Re: General Qantas Delays/Cancellations/etc. Discussion

Today I got to yes on the compensation where we booked QF First Class and were subbed onto a 747 business class. The inflight service was good on the 747 but it was difficult to sleep in the Mark1 angled seats on a pretty old plane running to LAX out of SYD. The way it got handled was very reasonable so I appreciated the phone call.

 

[Kangol]

Re: General Qantas Delays/Cancellations/etc. Discussion

Today I got to yes on the compensation where we booked QF First Class and were subbed onto a 747 business class. The inflight service was good on the 747 but it was difficult to sleep in the Mark1 angled seats on a pretty old plane running to LAX out of SYD. The way it got handled was very reasonable so I appreciated the phone call.

Are you able to tell us what the compensation was? If not, why?
Many here would be interested and thankyou for your contribution..

 

[cove]

Re: General Qantas Delays/Cancellations/etc. Discussion

It is being processed I have been told but I have not seen it just yet.
I do tend to keep things of a commercial nature private as I value my membership of the QFF system where I joined in 1989.

 

[cove]

Re: General Qantas Delays/Cancellations/etc. Discussion

The amount we received meant we paid for an I class J business fare seeing there were two of us. I think that was fair.
From the date of the flight to the credit on my credit card was a fortnight which I thought was pretty quick for a business the size of QF.
Mrscove did enjoy the flight home and the LAX First lounge where we had a light meal before boarding. She was impressed that the famous passenger near her did not have an entourage and she likes the Australian voices of the crew.

 

[CaptJCool]

Re: General Qantas Delays/Cancellations/etc. Discussion

Someone had enough
No Cookies | The Advertiser
qantas-sued-over-rude-staff-slow-drink-service-late-flights

 

[CaptJCool]

Re: General Qantas Delays/Cancellations/etc. Discussion

Cove & others
You may find this useful
http://www.qantas.com.au/agents/dyn/qf/policies/FareRefundTable.pdf
http://www.qantas.com.au/agents/dyn/qf/policies/involuntaryDowngradePolicy#fare-adjustment

 

[JMFK]

Re: General Qantas Delays/Cancellations/etc. Discussion

Someone had enough
No Cookies | The Advertiser
qantas-sued-over-rude-staff-slow-drink-service-late-flights

Give me a break!

 

[MEL_Traveller]

Re: General Qantas Delays/Cancellations/etc. Discussion

Cove & others
You may find this useful
http://www.qantas.com.au/agents/dyn/qf/policies/FareRefundTable.pdf
http://www.qantas.com.au/agents/dyn/qf/policies/involuntaryDowngradePolicy#fare-adjustment

Unfortunately the table is useful only of evidence to support its own existence.

While it tells us (or rather agents) how much Qantas is willing to give in the event of a downgrade, it is not clear that it is part of the customer contract of carriage, nor is it clear that it is part of the fare conditions.

It is also not clear how Qantas has arrived at the sums in the tables. Requests to find out have unfortunately hit a brick wall... either the relevant department is unwilling to entertain such a request, or if they are, it hasn't been passed on to AFF.

The table is inherently unfair, and does not reflect, on face value, the true difference between what a customer paid, and what they might have paid had they chosen to fly in a lower class from the outset.

The table also states values for downgrades between Europe and Asia - although EU261 would overrule those and require a 75% refund of the value of the ticket.

 

[Dmac6345]

Re: General Qantas Delays/Cancellations/etc. Discussion

Someone had enough
No Cookies | The Advertiser
qantas-sued-over-rude-staff-slow-drink-service-late-flights

You have got be kidding!
I am dumbfounded by this article. If Qantas has to pay compensation to this turkey, the world has gone mad.
It will be great to see how he fares on Virgin if he doesn't like the customer service and delays on Virgin.

 

[Melburnian1]

Re: General Qantas Delays/Cancellations/etc. Discussion

Due to the stormy conditions and earlier downwind or crosswind (I am not a meteorologist) at SYD, many QF (and other) flights are badly delayed or cancelled.

Depending on aircraft rosters including allowed running and turnaround times, these delays will persist for much of the day.

For example, QF427, the 1100 from SYD to MEL is not now departing until 1305. QF528, the 1305 from SYD to BNE is shown as departing half an hour late. QF520 from SYD to BNE at 1105 was cancelled.

 

[Melburnian1]

Re: General Qantas Delays/Cancellations/etc. Discussion

QF427 from SYD to MEL is further delayed and is not now due into MEL until 1515, two hours and 40 minutes late. Consequently, QF812, the 1315 from MEL to CBR is delayed until 1555.