Qantas-Emirate flying mess via Dubai

[mannej]

"<redacted>? Are you now having a go at <me>?

Considering that I have made mention about the duty free at DXB, it is fairly obvious you are having a dig at me.

Simply put if you aren't happy of the duty free price at DXB, don't purchase it. Problem solved?

The other thing you mentioned is that you changed from going SYD-LHR-AMS is to cut out the third flight, you your initial routing still had 3 flights? That has me confused.

 

[BD1959]

Issue is not picking Qantas, Issue is My App warn well before delay and missing flight, but NOT Qantas, this is not acceptable.

Hi siri,

How soon before the scheduled departure did the App warn you and how soon after that did you contact Qantas?

Regards,

BD

 

[mannej]

Hi siri,

How soon before the scheduled departure did the App warn you and how soon after that did you contact Qantas?

Regards,

BD

First hint of a delay was at noon, the OP was placed on the 4pm EK flight.

QF9 would have been scheduled to depart at 10:55pm, so I am guessing we are talking about Tuesday September 8.

 

[TheRealTMA]

I've seen many people do this for European business meetings, many sponsored by govt departments, where one is supposed to fly in from a 24 hr flight and do a meeting in a few hours after flight. IMHO it's bad people management. I always have refused to do this and always arrive the day before. Can never understand how anyone can think they are for for a meeting or conference on the day they arrive. You can't be at your best immediately after a 24 hr flight, especially in whY. But YMMV.

 

[jackthomas]

I know I shouldn't be laughing but.... I don't even leave 1.45 hours for domestic meetings sometimes.
Sorry you've had a bad experience Siri, and as much as your apparent years of flying experience, I'd argue that many on this forum have had similar, with far more posts.
No Qantas PR people here, except maybe our friend RedRoo

 

[ComeFlyWithMe]

Surely this is a <redacted> a wind up... If not, perhaps a non English speaker using google translate directly from their mother tongue. Clearly there are some facts missing from the story, and it's unlikely we'll ever get those.
As for the 1:45 after a long haul arrival for a meeting, I'd suggest the traveller isn't as experienced as they profess...

 

[willjd]

I am calling full egg mayo on this. Flying for more than 50 years global, would place said poster in 70 years old bracket, in which case they would have experienced delays and cancellations a lot. Secondly if they are a director of a major US company I would think their grasp of the English language would have to be a great deal better than shown on their post.

 

[mushez]

EK don't have a 4pm flight ex SYD - they have a 6am or 9:10pm - or 6:45pm via BKK that arrives in Dubai 5 minutes after their 9:10pm direct A380 service.

 

[jb747]

Isn't the connection from QF9 to the EK Amsterdam flight only something like 1:15? Doable, but only if the stars align, etc.

 

[SeatBackForward]

Isn't the connection from QF9 to the EK Amsterdam flight only something like 1:15? Doable, but only if the stars align, etc.

Or if you're a mythical creature that lives under a bridge.

 

[medhead]

I have been flying more than 50 yrs global and 10 yrs almost every week overseas... So I know how this works. Some people here don't get it or being sympathisers that working with some agenda.. Or did not read the article and ingest what is all about.
Some are still giving excuses about Qantas behaviour and it may be these are arm chair guys that does not understand the pain of long distance travel. This has nothing to do with 1st, bus or economy.
This is about airline deliberately keeping quite about late flights and also not warning about losing connecting flight due to the delay at Melbourne origination.
I am a Director of major US organisation that understand how paid PR work from different web sites and I can see some here showing very favourable or dirty washing ...
Some here <redacted> re. Dubai airport tax free rip off and is these people genuine ? Whole idea of having a web site like this is to warn future passengers about airline practice also different countries airport practice.

You have no idea how Qantas was going to fix your problem. You had you're little app and you short circuited the process. For all you know someone at Qantas was probably already sorting you out with a different set of flights. As such your claims are nothing be speculative opinion.

As a director of a major US company that knows about PR I'd expect your complaint would be written to convey a message, rather than being a rambling mess of barely understanding, speculative claims. Or perhaps that's just how you perform after 20 hours on a plane?

The class of travel is extremely important. I highly doubt you got moved from economy to first class. I would expect them to move a business passenger to first class and you to business class, if you did indeed travel in economy.
As a director of a major US company I expect you were booked in business class. In which case your claim that the seat in front was in your face Is complete and utter tosh. That's the thing about hardshell business seats - They don't recline into people's faces. Since you have so much flying experience and we all know nothing, how is there such an obvious flaw in the story? I'd have to call shenanigans as well.

 

[RooFlyer]

Lets not descend to using the T word; the OP has some history with AFF on various topics. I suspect much of the issue being discussed is language; people get mixed up in their own language when very frustrated let alone possibly in a second language and when people start having a go.

No, I don't really understand what happened, either.

 

[siri]

<redacted>. App warn me 3 hrs before syd-melbourne flight which I think, was around 7 pm. Thats gives almost no window for second guess.
Qantas used to warn via SMS when this happened and I have been there so many times. But this time no sms and nothing. BTW Directors some time go economy if bus or 1st is fully booked. This conference is global and 60K+ plus travel from all over the world. I was busy in Tokyo and completely forgot to book the flight and hotels were booked 6 months ago by corp.
BTW, I always write short and hate writing long senses like lawyers do, well lawyers are paid by the number of words they write but we are tech people. People that travel extensively will only understand these issues.
One hr or two hr meeting after the flight is nothing new and it is norm for us. Once I went to US west coast had a meeting and took night flight. Thats a kind of travel we do.
I suppose I am mad since flying Qantas via Singapore used to be fun but we lost that and now BA take the 2nd leg.

 

[incumbent]

I've been flown in F when I was worth $100 or so an hour to the company and I've flown in Y when billing $1,500. There are circumstances that can easily justify either.

Our TA would have been fired if he'd only left 1:45 or even 5:45 to get from the airport to a critical meeting, though.

Tech people who write well also get paid better, incidentally.

 

[MarkD]

You mean to say, you DON'T look as fresh as this guy?

Kind of like this

 

[BD1959]

Hi siri,

I understand your frustration however some of the language you are using to others - who generally are very helpful in this Forum - is doing nothing to provide guidance for next time; assuming that is why you've posted and not just to bad-mouth Qantas and anyone who tries to help.

App warn me 3 hrs before syd-melbourne flight which I think, was around 7 pm. Thats gives almost no window for second guess.
Qantas used to warn via SMS when this happened and I have been there so many times. But this time no sms and nothing.

Yes, very disappointing that you did not receive an SMS immediately your app notified you of the change. I use two Apps to monitor my flights and they tend to be very quick - I've often had notifications of flight delays hours before arriving at the airport where both the departure screens and the Lounge staff have informed me the flight is on-time. No, this isn't Qantas we're talking about here, so you may choose to fly with others but you could well find the same problem.

I think the core issue here is two fold:

1. The Connection Time in Dubai

2. The Amount of time to get to the Conference in Amsterdam

Those, coupled with such a late notification, led to the situation whereby your stress levels were increased when systems alerted the delay. (Your App must have picked up the delay from some QF system somewhere - even though QF then didn't notify you immediately of the delay). If Qantas thought it best to contact you personally because of the potential for you to miss your connection, then the delay in doing so could well be down to the class of travel and your (relative) lack of status with Qantas - as others have said, we don't know how Qantas were working in the background.

With your 50+ years of International Travel, you'll realise that air travel delays are in fact becoming more common (just as single legs are now timed to take longer than they were even 5 years ago!!). Dubai itself is now becoming notorious for delays due to congestion; then there are the various sandstorms etc which can cause diversions etc. If you choose to take the risk of ignoring these potential hazards to miss such an important meeting, then you choose the consequences. You obviously weigh the risk against lost time by being in the air.

It looks as though, however, you mitigate that risk - as I do - by running Apps across your itineraries. Consequently, you were able to work with Qantas to have this resolved. I'd call that a good outcome.

Regards,

BD

 

[mannej]

Now I am confused, the OP mentioned the delay was picked up at 4pm, and not at noon (hence why my quick glance at the flights from SYD-DXB picked up a 4pm codeshare somehow).

Embellished facts here and an aversion to appropriate risk mitigation, oh well what can you d

 

[dajop]

Putting aside everything else, there's an EK flight to DXB at 9pm too isn't there? That would make a 4pm notification plausible.

 

[SeatBackForward]

Embellishments, inconsistencies and boasting aside, the crux of Siris issue was the late notification by Qantas - specifically that his app notified him earlier than QF did. What Siri doesn't appreciate is that his App doesn't have to then deal with the effected passengers, review each of their travel itineraries, find best possible alternatives, and continue to try to meet passengers requests (eg, status, exit rows, meal reqt's etc).

To that end, QF *did* contact you and by then offer a perfectly viable alternative. As a seasoned traveler, you no doubt would be aware that these things happen, and the resolution isn't instantaneous.

 

[ComeFlyWithMe]

I would really like to know the major US company so I can divest immediately. Clearly they have poor risk management practices.