Qantas Frequent Flyer changes coming in early 2024

FF miles/avios/points & status earning are a financial transaction between the ff program seller (QF ffp, BAEC etc)) and the marketing/operating airline. Programs like QF ffp, BAEC, AAvantage, Krisflyer, etc sell miles/avios/points for cash $$ to airlines, credit cards, hotels, retail organisation (~WW everyday/Coles) and the like. And a great profitable business it is. Which is why world wide many "frequent flyer" programs are morphing into frequent spender programs.

There will a cost-value-benefit calculation by both parties. It is not one sided. For example for years CX marketed flight have had low-nil earning on some fare buckets to most(all?) OW ffp's. Including L class used on OW RTW LONE* and GLOB* products.

Some folks here need look at other ffp's as to what fares earn for miles/avios/points & status earning on their partner airlines. Some are better than others, however QF ffp ranks low. If awards are your ffp objective (cash) earn to burn is what matters.
I’m talking about status credits not FF points.
QF want people to fly on them or EK and punish you for flying other OW members which seems to be against the whole idea of an alliance.
A few examples
-SYD-DXB on EK with a QF number in J nets you 200SC’s whereas SYD-DOH on QR in J nets you a paltry 80SC’s
-SYD-HND on QF in J nets you 125SC’s yet dare to fly the same route on JL and you collect a pathetic 60SC’s
Thats just a couple and don’t get me started on the MH garbage. Personally I think it stinks and was the main reason I switched to BAEC
 
Guaranteed minimum seats are such an interesting suggestion.

I think it'd have to be more than 1J for silver and bronze otherwise Qantas is unable to sell the dream to Joe Average — taking your wife/husband/child/parent/best friend with you in business class to London/New York.

That leaves Qantas in a bind — it probably can't afford to release 4J on every flight (2 for elites and 2 more for non-elites).

My guess would be that a guaranteed minimum might spell of the end of elite priority. Remember BA (the originator of guaranteed minimum seats) offers its elites no extra or priority access to premium award seats (only economy).
It only leaves Qantas in a bind if it's something they're contemplating. I don't think they're in a bind about this at all...

EDITED TO ADD: If you have irregular bulk releases, like they did two weeks ago for LHR and FCO, instead of a scheduled xx_ days prior drip feed, you are still selling the dream to all QFFers, not just the tiered ones. QF don't have to worry about how many they release on each flight, or whether they are releasing capacity that they could other sell as revenue seat, they just make the release and bask in the publicity of it.
 
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Qantas CEO Vanessa Hudson flagged "permanent improvements" to the Qantas Frequent Flyer program, to be announced early next year, at today's AGM.

Details here:


What Frequent Flyer changes would you like Qantas to announce in early 2024?
Have to say that Qantas is still tone deaf of these and other issues. Seems a change at the top but the same company direction underneath.
I for one think it will be a devaluation of points and token changes.
Time will tell
 
With BA and QR (don't now about the others in the Avios Club), you can move Avios between their two programs.
You can move 1 to 1 with any Avios program which means 1 Avios in BA or QR can move to an Avios on Iberia, Aer Lingus (and come next year FinnAir). The big deal here is that there are sweet spots in all of those programs. For instance, with Iberia Avios you can fly from the Eastern North America to Europe for 34,000 Avios in business one-way. With Qatar it's 90,000 Avios to fly business class from Sydney to Europe one-way (I would challenge anyone to find a better deal with points to Europe from AU). With British Airways, well we know that it's cheap to fly in Oceania and Asia on QF. For instance, it's just 11,000 Avios to fly from the East Coast of AU to NZ in Y on QF (22K in J) or 6000 Avios for the typical SYD to HBA milk-run. Meanwhile with Aer Lingus you can fly one-way from Ireland to the US for as little as 13,000 Avios.

-RooFlyer88
 
AFAIK SMEs get marginal benefits from QBR, ultimately paying close to publicly available fares.
That is certainly my SME experience. And the “deals” with partners like Optus or the electricity companies require yo7 to cancel your current arrangements and take up new deals under the QBR banner - usually at a higher cost than you currently pay. Plus ain’t no one got time for that amount of mucking around if they are running an SME!
 
4. Clarity/ verification of what extra seats they release I.e. Qantas always toutes "releasing 50,000 extra classic award seats" etc. To where? When? Must be economy to some unwanted destination because there appears to be no change to any flights myself or anyone I talk to are looking for!
Totally agree with you on this point @FallenFlyer. and also about needing more than 2 J seats.

Welcome to posting on AFF!
 
I sincerely hope there is a revisit of the Life Time Platinum qualifying criteria - 75,000 SCs was nothing short of a “FU” to the airlines most loyal customers.
Totally agree with you on this one @jam64. I’ve been LTG for 11 years, many years as WP and even a few as P1 and have 33,000 status credits. But I will NEVER make LTP at this rate and my age despite my obscene loyalty to QF and a lot of flying on QF.

and welcome to posting on AFF.
 
I got no hope then
Was an Ansett aficionado until 2001

Will topple over the LTG after 23-25 years and there’s no real point chasing status Credits at QF from then on …

My strategy at that point is to book reward tics for domestic travel and then to sample the best of F
 
unpopular comments *dons flame proof suit full of asbestos dust*

There's what people want which we all undersand are some great wishes, but a fair bit of ignoring the realities of how QF (and all the other airlines) are businesses. The reality is that many of these desires can never be granted as much as they might seem like a great idea. IMO anyway (and I'm sorry).

I mean for example, the family of four wanting to release 4J to say LAX for Disneyland in school holidays? Nice idea. Reality? probably very unlikely. Demand is high because.. school holidays... why would any airline give away inventory (more or less) they can make much higher yield on (specially to a popular destination like LAX)? And this is why "award guarantees" are problematic also - as discussed earlier, say they pledge to release 2J for elites and 2J for no status. Well, that STILL won't meet the family of four criteria (either the requester has status, or they don't, and while they would attempt to time it to get 2J as a status pax, and the other 2 as a non status pax then you have split bookings and all the fun and games that can go with that). Plus, what if your elite (or non) wants 3J? uh oh. nope. Then the elite feels their status is not recognised - specially if it's known well there's say a seat still available for a non status member. They'd feel cheated. That's not going to work (let alone the backend programming to make this a thing).

There's a suggestion earlier about transparency of reward availability to a flight level. I understand of course from consumer point of view - what's the point of saying x thousands of seats are released if the majority are on unpopular routes at unpopular times? If you want to get that seat to LAX you could care less that there's 10 available to Mount Gambier (just pulled at random, no offence to our friends in SA intended) on the same day. More than that, giving that information is commercial sensitive information no airline would want to reveal - because if there's space to offer reward seats, that gives opposition data on how well the route is doing and so on. comes under the "commercial in confidence" type deal.

Othert comments along the lines of ensuring access for non status members. I fully understand this but how do you make it work? Status benefits include "increased access" to reward inventory and something many Gold+ value (specially Platinum and P1). I don't know the answer (and this is tied to the examples I gave above about potential problems with guarantees of say X rewards for elites and Y for non elites). If you're a Gold and you can't get the reward but your Bronze friend can.. then why would you bother with elite status? Clearly QF is NOT going to encourage that.

Remember the basic idea FF seats started as - a way to utilise inventory that likely would not sell. That's the game. Peak high demand times - christmas etc - why would you give out this inventory to lower yielding rewards vs being able to sell in a high demand environment. That makes no business sense.. and that's why they don't do it. Same rteason people complain the peak times have higher pricing - supply and demand (and one's personal degree of cynacism can determine if the pricing is set higher in anticipation vs cheaper inventory already sold).

I'd also note as an amused aside.. wishes to get rid of Neil's leaves and other service oriented wants aren't covered by QFF changes :D
 
Good reality check, @RichardMEL. One thing worth noting from the investor presentation in August was the forecast growth in EBIT from Loyalty. Targeting from $451m last FY to $500m to $600m this FY. Whilst QFF has a large member base, a significant proportion of them are relatively passive. To achieve that, most of that EBIT growth is going to come from Qantas’ most loyal customers.
 
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More reward seats. Stop devaluing points. Bigger lounges. Make lifetime platinum actually achievable say twice lifetime gold. Just be fair under qantas review if the fairness of its customer policies and loyalty program if they are truly serious about putting their customers fair
 
"Bigger lounges"?
Heh.
Take a look at AKL airport, they are combining the dom and int terminal, but do you think the QF F/J lounge will get a bigger footprint?
What we need is lounge furniture renewal, at the least... OR more money for indepth cleaning of said furniture, ie, steam clean etc, not just wipe down tables.
Maybe steam clean carpets too.
They said that that lounge was up for renewal, but so far, what's been done, so far?
Noting as far as what I could see in Jul.
There were cranes around, but that could have been to do with the repairs needed from the bad flood Auckland had in Dec last year.
Its first impressions that count.
If you have seen that stain for more than year on a lounge chair in a QFd/QFi lounge, and the same stain, well, you know, they feel its not important enough to rid of.
Or steam clean grout from a lounge shower area.
 
Totally agree with you on this one @jam64. I’ve been LTG for 11 years, many years as WP and even a few as P1 and have 33,000 status credits. But I will NEVER make LTP at this rate and my age despite my obscene loyalty to QF and a lot of flying on QF.

and welcome to posting on AFF.
LTP is an absolute joke as it’s takes more than a lifetime to achieve. It should be double LTG as that would be fair and achievable
 
One thing I did think might be viable is to throw in a few lounge access passes with the international Y classic rewards. That might be some encouragement for the low status customers to fly “cattle”
 
That leaves Qantas in a bind — it probably can't afford to release 4J on every flight (2 for elites and 2 more for non-elites).
This is a fair thought but does it presume that the release guarantee would apply to all flights? Could it rather apply in a limited way: seats are releases on a predetermined schedule and cover most times and many routes. The pattern being that at all times there is a fair enough inventory of CR seats to all directions that those with flexible schedules can score even some of the more elusive routes.

E.g. on a school holiday, one day there are a few seats to LAX, on a different day a few to YVR, a few days later to NYC, etc. In other words, a steady supply of seats but at busy times less so (and then at quieter times / low season a more steady stream of releases).

To me, the predictability is the key. If I wanted to look for a November 2024 trip, I'd know to be on the lookout right now. Once the release schedule has passed and if I hadn't scored anything suitable, I would know that there's no point to keep watching this space but it'll be a revenue ticket, then...
 

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