- Joined
- Nov 12, 2012
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- Qantas
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What you suggest might work, though it would no longer really be a guarantee then — most people envisage a guarantee being a guarantee of seats on every flight.To me, the predictability is the key.
I don't think this is true. And from what I understand, focus groups have shown this not to be true. Certainty around release doesn't actually help the bulk of customers. It only helps those savvy enough to play the game, who have invested significant amounts of time and effort in understanding how such timed releases work (of which, AFFers are disproportionately represented). They work well for those with the flexibility to be able to plan their leisure travel 11 and a half months out, with the flexibility in their scheduling to consider Plans B, C and D on routing and timing, if they don't get their ideal first choice.The bigger problem is that customers and management are at direct odds on guaranteed seat releases.
It's hard to tell what you are trying to say in this post.I don't think this is true. And from what I understand, focus groups have shown this not to be true. Certainty around release doesn't actually help the bulk of customers. It only helps those savvy enough to play the game, who have invested significant amounts of time and effort in understanding how such timed releases work (of which, AFFers are disproportionately represented).
Is there any data on that? I find that very hard to believe.Most customers would prefer something like what happened two weeks ago to a drip feed of 2 J seats every day on every flight. Even if that meant not every flight had a guaranteed seat.
AFF Supporters can remove this and all advertisements
From what I understand, that's come out of focus groups of high value churning QFFers. But your sources might be better than mine.Is there any data on that? I find that very hard to believe.
Is there any data on that? I find that very hard to believe.
Most people wanting to redeem their points are not checking for availability on qantas.com every day waiting for a batch release of seats.
Easy:From what I understand, that's come out of focus groups of high value churning QFFers. But your sources might be better than mine.
Absolutely they can. But if you look at the Investor Day Presentation from August, the Incremental Customer Revenue Extraction Divis... *ahem* I mean, Loyalty Division talk about several priorities:In looking at the thread on staff travel, plus considering the $2.5!billion profit, . Seems there’s lots of cheap seats around the place yet look at the whopping profit so offering more classic reward tickets is a question of policy
They can do it if they choose too
Qantas is a ruthless (look at how they treat their employees) for-profit corporation. They are going to release as few seats as is possible without having customers switch to competitors.Easy:
How about a more reasonable, and realistic, requirement to earn lifetime platinum? Making it 50k instead of the current 75k would reward loyalty rather than thumbing their noses and driving people towards other programmes after attaining lifetime gold.Qantas CEO Vanessa Hudson flagged "permanent improvements" to the Qantas Frequent Flyer program, to be announced early next year, at today's AGM.
Details here:
What Frequent Flyer changes would you like Qantas to announce in early 2024?
One of my bug bears and have now joined BAEC. I am a LTG member and totally disengaged from the program!I’m talking about status credits not FF points.
QF want people to fly on them or EK and punish you for flying other OW members which seems to be against the whole idea of an alliance.
A few examples
-SYD-DXB on EK with a QF number in J nets you 200SC’s whereas SYD-DOH on QR in J nets you a paltry 80SC’s
-SYD-HND on QF in J nets you 125SC’s yet dare to fly the same route on JL and you collect a pathetic 60SC’s
Thats just a couple and don’t get me started on the MH garbage. Personally I think it stinks and was the main reason I switched to BAEC
A simple and cheap benefit would be the ability to fly forward. This used to be available to anyone at the discretion of the airport staff, but they stopped that years ago. I was thinking something along the lines of 2 per year for bronze up to 10 per year for platinum. Very frustrating to be in an airport earlier than expected and see flights going to your destination that are not full but not being able to take them.Qantas CEO Vanessa Hudson flagged "permanent improvements" to the Qantas Frequent Flyer program, to be announced early next year, at today's AGM.
Details here:
What Frequent Flyer changes would you like Qantas to announce in early 2024?
This is available regularly on the app when there is space.A simple and cheap benefit would be the ability to fly forward. This used to be available to anyone at the discretion of the airport staff, but they stopped that years ago. I was thinking something along the lines of 2 per year for bronze up to 10 per year for platinum. Very frustrating to be in an airport earlier than expected and see flights going to your destination that are not full but not being able to take them.