Qantas Increases Legroom Charges; Changes to Row 4 selection on most 737 flights

[anat0l]

VA offers their Economy X seats to WPs….

To be fair, if VA didn't offer it to their WPs, then who would they offer them to? (Unless they proposed to make them everyone pays)

 

[RichardMEL]

I saw a youtube TR where a VA Gold was bumped up to YX for nothin'

 

[serfty]

I seem to recall, unless some things have changed, row 5 has slightly less legroom than those other rows (comparable to the legroom of rows behind the emergency exit rows).

Come to think of it, there's every possibility it may have changed, particularly with the newer 738s.

It was indeed the case maybe two decades ago. Long changed.

 

[anat0l]

I saw a youtube TR where a VA Gold was bumped up to YX for nothin'

Just like anyone except a WP or P1 in QF row 4, I would assume this isn't supposed to be a normal occurrence.

Also, you did say, "bumped up"... as opposed to they could just select it or they purchased it.......

 

[ShrinkWrapped]

It's actually more than just domestic. It is now also present on Trans-Tasman routes. Previously the TT algorithms allowed for WP to select row 4 free of charge. Now it's pay for row 4.

Actually making me consider TT travel to air NZ which at least still has slightly extra space seats for elites.....

 

[1022]

I saw a youtube TR where a VA Gold was bumped up to YX for nothin'

It happened to me once during my year as a VA SG. Over wing exits also became selectable for free at T-24 on busy flights

 

[RichardMEL]

Just like anyone except a WP or P1 in QF row 4, I would assume this isn't supposed to be a normal occurrence.

Also, you did say, "bumped up"... as opposed to they could just select it or they purchased it.......

True.

Iirc flight was cxld so they were put into YX on the next.

But yeah they couldn't grab it as a Gold.

 

[SeatBackForward]

It also includes PCV - but that PCV is relative to (and here we are not completely sure) some combination of all the other PCV and/or status pax.

PCV has always come into play with seating on all QF flights at T-80h which is when a flight moves to departure control.

So is PCV an individual's value (ie how much one person spends on flying), or is it like the Chairmans Lounge and about their influence/ability to bring revenue to QF ? And I suppose PCV is vastly different to having "CIP" on your boarding pass ?

 

[elanshin]

So is PCV an individual's value (ie how much one person spends on flying), or is it like the Chairmans Lounge and about their influence/ability to bring revenue to QF ? And I suppose PCV is vastly different to having "CIP" on your boarding pass ?

I doubt anyone at QF will answer anything about PCV. That sort of data (if you have access to it) is trade secret level stuff.

 

[equus]

I doubt anyone at QF will answer anything about PCV. That sort of data (if you have access to it) is trade secret level stuff.

Agree - you will never get the details.

So is PCV an individual's value (ie how much one person spends on flying), or is it like the Chairmans Lounge and about their influence/ability to bring revenue to QF ? And I suppose PCV is vastly different to having "CIP" on your boarding pass ?

A Perceived Customer Value will be an esoteric mix of all sorts of things. Amount spent on flying may be part of it, but perceived profit on the amount spent is much more likely to be what is considered. Someone dropping $15K on a return J international flight may be perceived as more valuable than some spending $15k on 50 round trip domestic Y flights. On the otherhand, someone spending $15K on return J domestic flights may well trump a one-trip international wonder.

Status - and how much spent on QF vs alliance members, and then all manner of other things that could be indicators of value could possible be factored in. Someone who churns millions of points from CC sign ups and then spends them on toasters might be perceived to have high value. CL probably figures in,

CIP on the boarding pass really means someone a travel agent who can insert that in the booking wants to keep coming back to them - means nothing to the airline.

 

[SeatBackForward]

I doubt anyone at QF will answer anything about PCV. That sort of data (if you have access to it) is trade secret level stuff.

Agree - you will never get the details.

A Perceived Customer Value will be an esoteric mix of all sorts of things. Amount spent on flying may be part of it, but perceived profit on the amount spent is much more likely to be what is considered. Someone dropping $15K on a return J international flight may be perceived as more valuable than some spending $15k on 50 round trip domestic Y flights. On the otherhand, someone spending $15K on return J domestic flights may well trump a one-trip international wonder.

Status - and how much spent on QF vs alliance members, and then all manner of other things that could be indicators of value could possible be factored in. Someone who churns millions of points from CC sign ups and then spends them on toasters might be perceived to have high value. CL probably figures in,

CIP on the boarding pass really means someone a travel agent who can insert that in the booking wants to keep coming back to them - means nothing to the airline.

No doubt, like the Coca Cola formula is in a vault of sorts!

I was just curious - as we know that its a thing - if anyone had any actual knowledge about how it was determined. A personal experience of mine was when working from an ASX50 company. They had one individual who had an AMEX in their name, used for every single QF booking for one of their company's division. Millions of dollars per year. I imagine this individual has too many points to know what to do with, and they were definitely a CL member, Yet their flying habit was essentially one F class flight for their family to Europe each summer . I wonder what PCV this individual would have

Anyway this is getting off topic for this thread.

 

[oz_mark]

Agree - you will never get the details.

A Perceived Customer Value will be an esoteric mix of all sorts of things. Amount spent on flying may be part of it, but perceived profit on the amount spent is much more likely to be what is considered. Someone dropping $15K on a return J international flight may be perceived as more valuable than some spending $15k on 50 round trip domestic Y flights. On the otherhand, someone spending $15K on return J domestic flights may well trump a one-trip international wonder.

Status - and how much spent on QF vs alliance members, and then all manner of other things that could be indicators of value could possible be factored in. Someone who churns millions of points from CC sign ups and then spends them on toasters might be perceived to have high value. CL probably figures in,

CIP on the boarding pass really means someone a travel agent who can insert that in the booking wants to keep coming back to them - means nothing to the airline.

I think Amadeus call it Process Customer Value these days - but what matters is how you compare to others on the same flight, so it's more of an index. rather than the number having any intrinsic meaning.

Certainly Status (an indicator of past value), and Fare Class (indicator of present value) are part of the formula. but it's all configurable and could change.

 

[MelbFlyer]

Luckily I was able to nab 2 x Row 4 seats (both legs) on my recently completed flights, without charge @ T-80.

 

[mviy]

Selected my last T-80 row 4 for my flight back.

I was reminded by a text telling me it was time to check-in for the outbound before checkin even opened.

Maybe QF forgot to adjust the checkin reminders for the end of daylight savings.

 

[downgraded]

Not 737 or row 4 but if this a220 is anything to go by, i think QF is actually onto something.

This has ticked past t-80 and all those extra leg room seats are suddenly now all sold (they're not free yet).

Pre t-80 i think they're not visible to other flyers.

Unless of course we have potential US travellers connecting who are checked in. Timing right now is about t-40.

Or it just proves the complete lack of innovation in QF Y. They have failed to offer extra legroom sections such as US airlines have offered for so long and thus provide no product differentiation to understand what people might actually have been willing to pay for (answers given to surveys are pretty weak indicators of anything of substance). Perhaps the flying masses are peed off with Y seating and would happily pay more for something better but simply can't afford the jump to a PE seat at the front of the plane.

 

[madrooster]

So is PCV an individual's value (ie how much one person spends on flying), or is it like the Chairmans Lounge and about their influence/ability to bring revenue to QF ? And I suppose PCV is vastly different to having "CIP" on your boarding pass ?

PCV is influenced by a variety of factors (in no particular order) such as:

1. Meet and assist or wheelchair assistance
2. RBD booked
3. Status
4. Pax in your travel party
5. Commercial value to QF

 

[GoldenTouchdown]

Very disappointed, but typical of what’s happening nowadays in the industry nickel and diming

 

[elanshin]

Not 737 or row 4 but if this a220 is anything to go by, i think QF is actually onto something.

This has ticked past t-80 and all those extra leg room seats are suddenly now all sold (they're not free yet).

Pre t-80 i think they're not visible to other flyers.

Unless of course we have potential US travellers connecting who are checked in. Timing right now is about t-40.

Nvm i just figured out whats going on... After boarding a 717.

Last minute (well 48h out) sub. Looks like X4A has been barely flying the last few days.

 

[Paul_PER]

On narrow body only routes I just fly Virgin Economy X.

 

[Fifi2207]

Qantas has announced that legroom charges will be increasing in 2 weeks time (April 18).

But the big move as a part of the change - Row 4 won't be selectable anymore at T-80 for many domestic flights as it will be classed as an extra legroom seat from 18 April. P1 and Chairman's Lounge members won't be charged for picking a Row 4 seat, but looks like anyone else might be...

Qantas revamps extra legroom charges - Executive Traveller​