Qantas is sorry (again)

[Bayside Flyer]

My wife has famously said " the secret to success in business is sincerity, and once you can fake that, you've got it made"

 

[SydneySwan]

Batch seems more fair than the proposed 2 seats per class released at 360ish days out and then random ones closer to departure,

I don't agree. If Qantas moved to the BA or VS model with a guaranteed number of J and Y and PE (where available) seats on EVERY flight it would be better for everyone.

 

[Franky]

I thought an OK start and things such as putting more staff into the call centres and reviewing their policies for fairness are a good first step.

However there are many steps to go. She didn't convince me that this was a real apology. And rather than releasing more FF seats how about automatically refunding all "travel credits". Something that would cost QF something to me would be more sincere.

The call centre's don't need just more staff, they need more well trained staff...

 

[dairyfloss]

Anyone got a non-paywalled version of the article?

<redacted>[There are ways available to bypass Paywalls, but won't be published on AFF due to to risks of copyright issues]

 

[Happy Dude]

Sorry, but that just shows the lack of understanding of the operational issues in play, especially with ATC issues and slots.
Put simply, it's easier to cancel a SYD-MEL vv flight, rather than a SYD-CNS. But that's OT and probably already discussed elsewhere.

Anyone got a non-paywalled version of the article?

Still cancelled though aren't they?

The actual reason, as meaningful and logical as it may be to any aviation nerd with advanced knowledge of airport operations, doesn't mean heck of a lot when you're stranded and you've been involuntarily downgraded and facing a months long fight to get any reimbursement.

These apologies are similarly meaningless. Action is needed, not more words.

 

[jrfsp]

I don't agree. If Qantas moved to the BA or VS model with a guaranteed number of J and Y and PE (where available) seats on EVERY flight it would be better for everyone.

Especially peak season intl routes where QF now seems to be not releasing any FF seats.

 

[Mattg]

The AFR article says Vanessa is considering bringing the call centres back on-shore. That would be a wise investment IMHO.

 

[MEL_Traveller]

The AFR article says Vanessa is considering bringing the call centres back on-shore. That would be a wise investment IMHO.

Oh my gravy! Yes!!

One on-shore agent could do the same as ten calls to an o/s agent.

 

[dairyfloss]

The AFR article says Vanessa is considering bringing the call centres back on-shore. That would be a wise investment IMHO.

Speaking of which... is there any QFF team in Hobart, or is it only the travel bookings or other specialist teams that they have there? I have a bunch of missing SC & DSC related issues to deal with next week, and dreading the call(s)!

 

[33kft]

Dunno how popular this will be but for me, bring back SMS. I found it much easier than trying to get call centre staff to understand what I want them to help me with

 

[mrsterryn]

I actually had decent success with X chat formerly known as Twitter. It did take time but for something not urgent it worked

 

[Seat0B]

Acknowledgement, promise to do better and then action (hopefully).

And the action needs to be fast.

 

[Seat0B]

This sounds expensive. As a shareholder, and someone who doesn't actually fly Qantas, hmmm I can't say I approve. Raise prices and raise revenue please

A shareholder who doesn’t use the products of the company he (in part) owns . Is that because of a corporate travel policy or some other reason?

 

[Jean Prouvaire]

The AFR article says Vanessa is considering bringing the call centres back on-shore. That would be a wise investment IMHO.

I don't think the issue is on-shore vs off-shore per se. I think it's the level of training and experience of the staff at these call centres (and, by implication, how much Qantas is willing to pay for them). No good getting an Australian call centre if the people there end up being just as unhelpful as the current off-shore ones.

 

[Seat0B]

Anyone got a non-paywalled version of the article?

<redacted>[There are ways available to bypass Paywalls, but won't be promoted here due to to risks of copyright issues]

Edited to add: sorry moderators. I will not do this again.

 

[SydneySwan]

Speaking of which... is there any QFF team in Hobart, or is it only the travel bookings or other specialist teams that they have there? I have a bunch of missing SC & DSC related issues to deal with next week, and dreading the call(s)!

Just keep calling until Vanessa answers the phone.

 

[dairyfloss]

Just keep calling until Vanessa answers the phone.

She'd probably be less help than MNL on this one

 

[Seat0B]

If Qantas moved to the BA or VS model with a guaranteed number of J and Y and PE (where available) seats on EVERY flight it would be better for everyone.

Especially if there was still the option for WP and above to request release of additional seats when needed.

 

[jpp42]

Especially if there was still the option for WP and above to request release of additional seats when needed.

Have they taken that away? I missed that "enhancement" if so...

 

[Peso]

No business lounge vouchers or status extension to go with that apology? :\