Qantas launches "Aquire" business frequent flyer program.

[kevrosmith]

re: Qantas launches "Aquire" business frequent flyer program.

Ok OK please tell me you photo shopped this Surely not even QF IT Department could get this wrong!

Unfortunately, no, it's real!

 

[Ansett]

re: Qantas launches "Aquire" business frequent flyer program.

Unfortunately, no, it's real!

That is beyond a joke and poor implementation. Would love to know how they are going to explain that one

 

[medhead]

re: Qantas launches "Aquire" business frequent flyer program.

Heads up for people. I've had a zero points incorrect credit. Changed to my AAdvantage number for the second flight of a booking after the first flight credit to my QFF account. Aquire has given zero points for both flights because a QFF number wasn't used.

 

[Anna]

re: Qantas launches "Aquire" business frequent flyer program.

Have a question regarding claiming missing points, not sure if I am eligible or not. Basically, my employer joined aquire in April, and I was added as a user only this week. Am I eligible to claim the flights I took between April and my added date? I tried to do it online, however, all flights got a result of "Unfortunately your claim could not be processed" "No Matching Records".

You don't have to be added as a user for your points to credit, however the ABN needs to be in the booking for it to credit automatically. I think (haven't checked) that you get 3 months to make retrospective claims, so be quick. "User" is just so you can look at the account on the website, not to earn points.

The Aquire people know their software has bugs and they are pretty good at ringing back if you lodge a question online with them.

 

[Steady]

re: Qantas launches "Aquire" business frequent flyer program.

Apparently Qantas Airways Ltd is not an eligible airline for earning Aquire points (!?!)

View attachment 31247

I have just noticed this has happened to me as well

 

[Red Roo]

re: Qantas launches "Aquire" business frequent flyer program.

We’re aware of an issue impacting all earning with an activity date 29 June. As per kevrosmith’s example, flights are being marked as ineligible due to non-QF, AA or EK operated flights, even if they’re QF marketed and operated.

The problem was detected by us late Friday, and we’re currently working on a fix as a matter of priority. Please be assured that all eligible flights will be credited as intended. Apologies for the inconvenience caused by this error.

 

[kevrosmith]

re: Qantas launches "Aquire" business frequent flyer program.

We’re aware of an issue impacting all earning with an activity date 29 June. As per kevrosmith’s example, flights are being marked as ineligible due to non-QF, AA or EK operated flights, even if they’re QF marketed and operated.

The problem was detected by us late Friday, and we’re currently working on a fix as a matter of priority. Please be assured that all eligible flights will be credited as intended. Apologies for the inconvenience caused by this error.

Thanks for the update Red Roo. However, just to clarify, when you indicate "impacting all earning with an activity date 29 June", are you suggesting it is only activity on that exact date? This may not be the case, as I have since had two additional activity postings, with Date as 30-Jun and 02-Jul respectively, and these are both reporting "Flight not operated by eligible airline" and zero points. I've provided some further details in a PM which may (or may not) assist.

 

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

We’re aware of an issue impacting all earning with an activity date 29 June. As per kevrosmith’s example, flights are being marked as ineligible due to non-QF, AA or EK operated flights, even if they’re QF marketed and operated.

The problem was detected by us late Friday, and we’re currently working on a fix as a matter of priority. Please be assured that all eligible flights will be credited as intended. Apologies for the inconvenience caused by this error.

I gave the service centre a call this morning, at least I know it's definitely being looked into!

On another issue though, I commented that all my activity was "pending" even as far back as April, and was told this is simply because I haven't hit the 20k points goal yet... however I think I actually have, thanks to all the bonus points earned through the pre-registration offer. Perhaps this has been covered already (I've been on holiday for 3 weeks) but do the bonus points not count in the grand total? That seems really odd!



As you can see, 11,000 + 9,326 = 20,326, hence I do have 20k points sitting there... seems a bit petty to suggest that I need an additional 10,674 points from flights since launch, and then I'll be able to collect all the points! Both pre- and post- launch.

 

[Anna]

re: Qantas launches "Aquire" business frequent flyer program.

seems a bit petty to suggest that I need an additional 10,674 points from flights since launch, and then I'll be able to collect all the points!

I think you can use your 11,000 Aquire points now. But you will need to get to 20,000 before you use anything listed as 'pending points'.

 

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

I think you can use your 11,000 Aquire points now. But you will need to get to 20,000 before you use anything listed as 'pending points'.

As I ultimately always need a minimum of 20k points to transfer (from my understanding) I'll just wait till my account comes up for renewal, and then decide if it's good value to pay for a year or close shop. But it seems like an odd system where I need 20k points in the right column for points to switch from pending to valid, when I have 11k points in the left column that should be counted. Whatever

 

[ComeFlyWithMe]

re: Qantas launches "Aquire" business frequent flyer program.

The whole program website seems flawed. On my activity statement it clearly shows two separate travellers, yet the target number of flyers says 1 of 2.

I have the same missing points from QF flights on 29 Jun.

 

[medhead]

re: Qantas launches "Aquire" business frequent flyer program.

As I ultimately always need a minimum of 20k points to transfer (from my understanding) I'll just wait till my account comes up for renewal, and then decide if it's good value to pay for a year or close shop. But it seems like an odd system where I need 20k points in the right column for points to switch from pending to valid, when I have 11k points in the left column that should be counted. Whatever

Yes, it seems like an anomaly. But doesn't the 20000 criterion apply every year? So they have to clearly separate the pending and active. IIRC the bonus point promo was that you got 500 aquire points not 500 pending aquire points.

 

[Deleted User]

re: Qantas launches "Aquire" business frequent flyer program.

What happens if you reach the end of your membership year with 19,999 pending points... Do they get lost if you don't agree to subscribe to the program for another year...?

If you have to wait until 20k in pending points, is the next transfer only allowed after another 20k in points...?

i think for many these may be "claytons" points.... the QFF points you have when you don't really have any points


Edit: Who's going to opt into pay next year at $179 for the years membership...?

Is there a membership fee for Aquire?

---

The annual membership fee for Aquire is $179 (inclusive of GST). Join Aquire on or before 30 September 2014 and the first year's annual membership fee will be waived.

 

[ketsuzei]

re: Qantas launches "Aquire" business frequent flyer program.

But it seems like an odd system where I need 20k points in the right column for points to switch from pending to valid, when I have 11k points in the left column that should be counted. Whatever

My take on it is that they hadn't mentioned the whole "Pending Points" system at the time of the initial promo, which was why they decided to give us those points immediately. So you might as well take them now...

 

[kevrosmith]

re: Qantas launches "Aquire" business frequent flyer program.

The whole program website seems flawed. On my activity statement it clearly shows two separate travellers, yet the target number of flyers says 1 of 2.

I have the same missing points from QF flights on 29 Jun.

It took a few days for the status of target number of flyers to change. I also registered the flyers as members on the site and against my business, so not sure if that helped clock that over. (Not sure if it's a manual or automatic process... I suspect the former).

And samh004, you can transfer those 11K out now if you want.

 

[medhead]

re: Qantas launches "Aquire" business frequent flyer program.

The whole program website seems flawed. On my activity statement it clearly shows two separate travellers, yet the target number of flyers says 1 of 2.

And I've had a second flyer take a [-]non-eligible[/-] pre registration flight but also still have 1 of 2 showing.

 

[ketsuzei]

re: Qantas launches "Aquire" business frequent flyer program.

What happens if you reach the end of your membership year with 19,999 pending points... Do they get lost if you don't agree to subscribe to the program for another year...?

I think it's worse than that:

As long as your business renews its Aquire membership each year, its Aquire Points will not expire. If you terminate or do not renew your business' membership, any Aquire Points in your business' account will expire. In addition, any Aquire Points in the membership account with a "pending" status at the end of a membership year will expire.

 

[ComeFlyWithMe]

re: Qantas launches "Aquire" business frequent flyer program.

And I've had a second flyer take a non-eligible flight but also still have 1 of 2 showing.

That I would imagine would be normal behaviour. Mine shows an eligible flight earning pending points for both pax. I will wait as the post upstream suggests. Well off the 20k pending threshold so probably doesn't matter. Disappointing the pre-reg points don't count.

 

[Deleted User]

re: Qantas launches "Aquire" business frequent flyer program.

Well I won't be paying $179 for it....

and this product isn't even old enough yet for the enhancements....

Considering one can get 50k QFF from an ANZ credit card application for $0 this program seems a lot of work for very little...

 

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

I think it's worse than that:

As long as your business renews its Aquire membership each year, its Aquire Points will not expire. If you terminate or do not renew your business' membership, any Aquire Points in your business' account will expire. In addition, any Aquire Points in the membership account with a "pending" status at the end of a membership year will expire.

That to me would suggest that despite paying $179 a year, you need to earn a minimum 20k points too, if you don't, then the amount you've earned for that year will disappear, despite renewing, but if you go over the 20k points then you're fine. Of course, I don't see much value in $179 for 20k points a year, you'd want to be earning way more than that, but it just seems sneaky.