Qantas launches "Aquire" business frequent flyer program.

[medhead]

re: Qantas launches "Aquire" business frequent flyer program.

That I would imagine would be normal behaviour. Mine shows an eligible flight earning pending points for both pax. I will wait as the post upstream suggests. Well off the 20k pending threshold so probably doesn't matter. Disappointing the pre-reg points don't count.

my mistake, it was an eligible pre-registration flight. I think that should trigger my 2nd flyer, in theory. I've edited my post accordingly.

 

[medhead]

re: Qantas launches "Aquire" business frequent flyer program.

That to me would suggest that despite paying $179 a year, you need to earn a minimum 20k points too, if you don't, then the amount you've earned for that year will disappear, despite renewing, but if you go over the 20k points then you're fine. Of course, I don't see much value in $179 for 20k points a year, you'd want to be earning way more than that, but it just seems sneaky.

It seems fairly clear that someone just making 20000 points a year isn't the target demographic; as with the simpler and fairer changes. Aquire in combination with simpler and fairer effectively transfers employee earned points to the employer.

 

[Deleted User]

re: Qantas launches "Aquire" business frequent flyer program.

Using the $179 and 20,000 QFF as a baseline... one can calculate that "their qualifying minimum" value per point is $0.00895 per point...

 

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

It seems fairly clear that someone just making 20000 points a year isn't the target demographic; as with the simpler and fairer changes. Aquire in combination with simpler and fairer effectively transfers employee earned points to the employer.

That goes without saying, but say for some reason you pay $179 a year and have multiple flyers, but every year only make 19,900 points, you'll never get any return... it just seems ludicrous to say the points never expire if you pay up, but if you never get to the threshold the points do expire (or don't qualify as points). Perhaps it's just badly written.

thanks for the advice on transferring my 11k bonus now... providing there's not some catch that says the bonus points expire early, I'll just wait till the end of my membership year and evaluate then, after all, not like I have any JASA's I need to buy

 

[Flying Fox]

re: Qantas launches "Aquire" business frequent flyer program.

OK so here is how Aquire has been working for me.

I had approx 10,000 Aquire points and 17,000 Pending points.

Some QF flights came up as ineligible but after an email to Aquire and a nice phone call today, this was corrected with the approx 5,000 Pending points added.

However, in my transactions, I saw

+5,000 Pending points
-22,000 Pending points (17,000 Pending points + 5,000 Pending points just added)
+22,000 Aquire points

I now have an Aquire Points Balance of 32,000 with nothing pending displaying.

Hope that this makes sense to everyone.

 

[kevrosmith]

re: Qantas launches "Aquire" business frequent flyer program.

Apparently Qantas Airways Ltd is not an eligible airline for earning Aquire points (!?!)

A quick update on this. Everything on my activity statement has been fixed, and all flights are showing the expected points. Received a couple separate phone calls from the Aquire team apologising for the error and inconvenience, along with advice that it would be fixed within the week for all accounts. Good work for Qantas responding so quickly to this issue.

 

[medhead]

re: Qantas launches "Aquire" business frequent flyer program.

Heads up for people. I've had a zero points incorrect credit. Changed to my AAdvantage number for the second flight of a booking after the first flight credit to my QFF account. Aquire has given zero points for both flights because a QFF number wasn't used.

Update: the Aquire points have been added for the first flight on my booking. The correction took about 24 hours to fix, that was the time between first phone call and confirmation of correction phone call. Changing FF number to AAnother airline before the credit to Aquire seems to have caused both flights on the booking going to AA. Apparently, they had to dig deep to find the original QFF number in the booking. The second person was going to investigate Aquire points for the second flight, until I confirmed that it wasn't eligible as I'd credited it to AA.

In all this I was advised that Aquire points credit after about 7 days. If I changed the FF number after the first flight credited to Aquire, I assume there would have been no problem.

 

[ComeFlyWithMe]

re: Qantas launches "Aquire" business frequent flyer program.

Update: the Aquire points have been added for the first flight on my booking. The correction took about 24 hours to fix, that was the time between first phone call and confirmation of correction phone call. Changing FF number to AAnother airline before the credit to Aquire seems to have caused both flights on the booking going to AA. Apparently, they had to dig deep to find the original QFF number in the booking. The second person was going to investigate Aquire points for the second flight, until I confirmed that it wasn't eligible as I'd credited it to AA.

In all this I was advised that Aquire points credit after about 7 days. If I changed the FF number after the first flight credited to Aquire, I assume there would have been no problem.

I can't see any relationship with crediting QFF points on the booking to Aquire, which relies on your ABN being in place. How are the two even related? You should be entitled to Aquire points by my understanding of the terms.

 

[medhead]

I can't see any relationship with crediting QFF points on the booking to Aquire, which relies on your ABN being in place. How are the two even related? You should be entitled to Aquire points by my understanding of the terms.

I haven't read the terms and conditions but the reason given on the aquire statement is "not eligible non QFF number in booking". I've assumed from that crediting to QFF is required to get aquire points.

 

[ComeFlyWithMe]

re: Qantas launches "Aquire" business frequent flyer program.

I haven't read the terms and conditions but the reason given on the aquire statement is "not eligible non QFF number in booking". I've assumed from that crediting to QFF is required to get aquire points.

If it's ticketed on QF stock with your ABN in the booking it should be eligible. I'd query that with them and report back if I were you.

 

[amaroo]

re: Qantas launches "Aquire" business frequent flyer program.

Trying to avoid reading 330 posts

• Can you go into an already booked flight (not flown yet) and add your ABN to earn Aquire?

• Are MASA booked before June 30 (not flown yet) eligible to earn Aquire points? ......P or U does not appear on the earn chart

Thanks

 

[Princess Fiona]

re: Qantas launches "Aquire" business frequent flyer program.

Trying to avoid reading 330 posts

• Can you go into an already booked flight (not flown yet) and add your ABN to earn Aquire?

• Are MASA booked before June 30 (not flown yet) eligible to earn Aquire points? ......P or U does not appear on the earn chart

Thanks

Yes to the first question
No to the second

 

[medhead]

re: Qantas launches "Aquire" business frequent flyer program.

Trying to avoid reading 330 posts

• Can you go into an already booked flight (not flown yet) and add your ABN to earn Aquire?

• Are MASA booked before June 30 (not flown yet) eligible to earn Aquire points? ......P or U does not appear on the earn chart

Thanks

Yes. Under edit passenger details/special requests.

No, masa were only eligible for the pre-registration offer.

 

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

I have a query... my flights that didn't credit properly did eventually make it, but the ones post July 1st are lower than I would've expected. Previously I earned a minimum 1000 points, and 30% got me 300 Aquire points. However on some flights (booked before the announcement) I now have 240 Aquire points as it's taken the 400 + 400 figure instead of the 1000 points that gets corrected in my account shortly after. I hope I've explained that well.

Essentially, I should still be getting 30% of what I earn on the flight per my understanding, so I feel I'm now going to have to call them up every time something credits as I don't think they'll credit correctly. Has anyone else noticed this, am I correctly interpreting how much I should be earning?

 

[medhead]

re: Qantas launches "Aquire" business frequent flyer program.

If it's ticketed on QF stock with your ABN in the booking it should be eligible. I'd query that with them and report back if I were you.

I'll have to have a read of the T&Cs in detail. But a quick glance shows nothing about crediting to QFF, only the requirements you mentioned.

 

[medhead]

re: Qantas launches "Aquire" business frequent flyer program.

If it's ticketed on QF stock with your ABN in the booking it should be eligible. I'd query that with them and report back if I were you.

I'll have to have a read of the T&Cs in detail. But a quick glance shows nothing about crediting to QFF, only the requirements you mentioned.

I've found the following in the Qantas FAQ under Eligibility: https://www.aquire.com.au/faqs

Could our business earn Aquire Points on Eligible Flights if those who fly on behalf of the business are not members of the Qantas Frequent Flyer program?
No, eligible individuals who fly on behalf of the business must be Qantas Frequent Flyer Members at the time of travel. Aquire Points will only be earned on bookings which include the business' ABN and the individual's Qantas Frequent Flyer membership number. It is easy to join the Qantas Frequent Flyer program at qantas.com.

Clause 6.6 from the Terms and Conditions requires the QFF number to be provided at the time of booking, https://www.aquire.com.au/terms

6.6 To earn Aquire Points in relation to an Eligible Flight, the Member's ABN and the Aquire Flyer's QFF Program membership number must be provided at the time of booking and the member must comply with any other booking requirements or procedure advised by Qantas or the travel agent.

This clause does not say you must credit the flight to QFF. But I'm not sure I really want to push the issue. The intention seems to be clear, even if I haven't been advised of other "booking requirements"

 

[Anna]

re: Qantas launches "Aquire" business frequent flyer program.

"Aquire Points will only be earned on bookings which include the business' ABN and the individual's Qantas Frequent Flyer membership number."

Donning devil's advocate robes - if you change to credit the points to AA, wouldn't that mean that the booking would no longer have your QFF number in it and would therefore cease to be eligible for Aquire points?

 

[medhead]

"Aquire Points will only be earned on bookings which include the business' ABN and the individual's Qantas Frequent Flyer membership number."

Donning devil's advocate robes - if you change to credit the points to AA, wouldn't that mean that the booking would no longer have your QFF number in it and would therefore cease to be eligible for Aquire points?

In technical terms my QFF number was still in the booking but not listed against the second flight in the booking.

In other terms that is the text of an FAQ answer (a statement of intention rather than actual conditions :?: ) that doesn't appear to be fully supported by the terms and conditions.

As I said I'm not really bothered to chase the points. But I do wish I had of let the guy go ahead and investigate a manual credit. I also think they need to modify the T&Cs.

 

[amaroo]

re: Qantas launches "Aquire" business frequent flyer program.

Article in todays Oz http://www.theaustralian.com.au/bus...m-rewards-qantas/story-e6frg95x-1226984834223

"QANTAS says it is tracking above expectations for the growth of its rewards program for small and medium businesses, with almost 35,000 businesses having registered for the scheme launched at the end of March."

 

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

Article in todays Oz http://www.theaustralian.com.au/bus...m-rewards-qantas/story-e6frg95x-1226984834223

"QANTAS says it is tracking above expectations for the growth of its rewards program for small and medium businesses, with almost 35,000 businesses having registered for the scheme launched at the end of March."

Interesting that you mention the figure, as while on the phone to them today I was informed I was member number 149 (including some test accounts). Wish they'd put that number on my QFF card, nice to be a low number for once