Qantas launches "Aquire" business frequent flyer program.

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

Considering getting another ABN.

 

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

This week on Aquire I discover that they round up when working out the percentage of points I get. Such as a SYD-ZQN flight earns 1375 base points now... with 30% (discount economy) working out to 412.5 points. but Aquire awarding 413 points to the account. It's nice to see that, but I'm still of the opinion that if I booked a flight prior to the end of March and get a point adjustment to my personal account, I should earn the percentage based on the total amount of points I earn, not the new, lower amount.

That said, less than a thousand points to go to hitting the cap

 

[Archphoto]

re: Qantas launches "Aquire" business frequent flyer program.

I've been with Aquire since it's launch and still can't get my head around how they credit points.

I've taken a few flights in the past few months, yet it still says I have 1710 "pending", but by my calculations, it should be 1770 pending (they haven't taken into account my latest ADL-SYD flights).

Do they credit in batches of 20k points or as points accumulate monthly?

Had a quick look around the site, but I'm obviously missing something!!

 

[Tannin]

re: Qantas launches "Aquire" business frequent flyer program.

Had a terrible strike rate with Aquire.

Agreed. Just lots of new/"hidden" rules to say why they won't give points (e.g. corporate bookings). Total waste of time for true business travellers.

 

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

I've been with Aquire since it's launch and still can't get my head around how they credit points.

I've taken a few flights in the past few months, yet it still says I have 1710 "pending", but by my calculations, it should be 1770 pending (they haven't taken into account my latest ADL-SYD flights).

Do they credit in batches of 20k points or as points accumulate monthly?

Had a quick look around the site, but I'm obviously missing something!!

Until you have 20k points pending, they'll continue crediting as "pending"... and then once you've hit 20k they become active and you can distribute them as you see fit from then on.

What I believe isn't clear is if you need to earn this 20k minimum every year, or if it'll carry over.

 

[Archphoto]

re: Qantas launches "Aquire" business frequent flyer program.

So they happily handed over the initial 1000 but from then on, the need to accumulate in batches of 20k before being credited. (Fine but they could have made it clearer when it launched.)

Any ideas why the balance pending is short? They statement shows the points earned over the past few flights, but the pending total doesn't match said flights points earn.

 

[markis10]

re: Qantas launches "Aquire" business frequent flyer program.

What I believe isn't clear is if you need to earn this 20k minimum every year, or if it'll carry over.

Pending points expire at the end of each membership year.




As long as your business renews its Aquire membership each year, its Aquire Points will not expire. If you terminate or do not renew your business' membership, any Aquire Points in your business' account will expire. In addition, any Aquire Points in the membership account with a "pending" status at the end of a membership year will expire. Pending points include points for airline travel if your business has not earned at least 20,000 points and had at least two travellers.

 

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

As long as your business renews its Aquire membership each year, its Aquire Points will not expire. If you terminate or do not renew your business' membership, any Aquire Points in your business' account will expire. In addition, any Aquire Points in the membership account with a "pending" status at the end of a membership year will expire. Pending points include points for airline travel if your business has not earned at least 20,000 points and had at least two travellers.

Yes, but say I renew my membership with 21k [-]pending[/-] points, I can continue dishing them out as they're not pending, but do any future points then have to hit another 20k minimum, or do I forego that requirement as I'm already over the 20k?

 

[markis10]

re: Qantas launches "Aquire" business frequent flyer program.

Yes, but say I renew my membership with 21k [-]pending[/-] points, I can continue dishing them out as they're not pending, but do any future points then have to hit another 20k minimum, or do I forego that requirement as I'm already over the 20k?

Each year you have to earn 20K before they lose pending status for activity in the new year.

 

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

Each year you have to earn 20K before they lose pending status for activity in the new year.

Okay. Seems like a pretty easy choice regarding if I renew next year or not now

Thanks for clearing that up for me.

 

[ComeFlyWithMe]

re: Qantas launches "Aquire" business frequent flyer program.

Okay. Seems like a pretty easy choice regarding if I renew next year or not now

Thanks for clearing that up for me.

I think they will see a mass exodus from this programme in year 2.

 

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

I think they will see a mass exodus from this programme in year 2.

If I choose to pursue WP in 2015 (for 2016) I already know how I can get there relatively cheaply with perhaps a day of flying a month. However, to make the minimum 20k points I'd need to take 84 short domestic flights (20,000 / 240 points (30% of 800 points) = 83.33 flights). I could requalify WP with 120 flights, and long story short, under the new system, even with the reduction in points earn from 1000 to 800, because of the addition of Aquire I would come out 4800 points better off.

So, IF I chose to set out to requalify, I could make use of the program and be slightly better off with it, but only ever so slightly. And I'd be whatever the yearly fee is out of pocket too of course.

 

[amaroo]

re: Qantas launches "Aquire" business frequent flyer program.

I think they will see a mass exodus from this programme in year 2.

What's the bet they gift rolling membership - just like they do with Epiqure :idea:

 

[serfty]

re: Qantas launches "Aquire" business frequent flyer program.

I have stopped wasting my time even logging on.

While I have had the two PAX, there's just not enough travel to get to 20K - besides VA is generally significantly cheaper on most of the routes I travel. (Also I now value a Velocity point at least 2 x a QFF point.)

So there's 5K or so in breakage that's gunna help someones bottom line in a few months ... meh ...

 

[Steady]

re: Qantas launches "Aquire" business frequent flyer program.

I see a surprising lack of imagination when it comes to the Aquire program. That or no one wants to post the loopholes so they won't be closed down?

 

[medhead]

This week on Aquire I discover that they round up when working out the percentage of points I get. Such as a SYD-ZQN flight earns 1375 base points now... with 30% (discount economy) working out to 412.5 points. but Aquire awarding 413 points to the account. It's nice to see that, but I'm still of the opinion that if I booked a flight prior to the end of March and get a point adjustment to my personal account, I should earn the percentage based on the total amount of points I earn, not the new, lower amount.

That said, less than a thousand points to go to hitting the cap

Have you queried the adjustments and aquire earn? I'm considering such a query as I agree that the adjustment should earn as well. At the moment the automatic system must only be picking up the standard flight credit. I'd guess the adjustment has fallen through the cracks.

On a related note, I raised the issue of adding an ABN to classic awards. While awards don't earn with aquire, the should be able to be tracked using qantas business reports. However, without adding the ABN I can't see how that would be possible. Anyway, phone agents can add an ABN to award bookings if anyone uses the business reports tracking for awards. The very good bloke who called me about it, James, also said he'd send in a suggestion about awards and ABNs.

I see a surprising lack of imagination when it comes to the Aquire program. That or no one wants to post the loopholes so they won't be closed down?

Are there loopholes?

 

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

Have you queried the adjustments and aquire earn? I'm considering such a query as I agree that the adjustment should earn as well. At the moment the automatic system must only be picking up the standard flight credit. I'd guess the adjustment has fallen through the cracks.

I asked once and they never got back to me. But then, they never do. Took 3 weeks for one missing flight to credit and they promised a callback that never happened.

As far as I've read, we should earn on the full base points, because of their sloppy writing of the T&C's but getting that addressed by the right person and then them to do anything about it...

Luckily, if they can search for "points adjustment" in our accounts they should be able to write a script.

 

[Steady]

re: Qantas launches "Aquire" business frequent flyer program.

Are there loopholes?

Aren't there always? - especially with new program's. My experience has been legitimate and lucrative but my situation means I have not had to go looking. That said it has highlighted areas that could be exploited for want of a better word by those who are in a different position.

Maybe best to not make it easy for Aquire to close the loopholes by spelling them out publicly?

 

[medhead]

re: Qantas launches "Aquire" business frequent flyer program.

I asked once and they never got back to me. But then, they never do. Took 3 weeks for one missing flight to credit and they promised a callback that never happened.

As far as I've read, we should earn on the full base points, because of their sloppy writing of the T&C's but getting that addressed by the right person and then them to do anything about it...

Luckily, if they can search for "points adjustment" in our accounts they should be able to write a script.

I've had one good experience with missing points, around changing to an AA number. Even talked them out of providing some points.

 

[samh004]

re: Qantas launches "Aquire" business frequent flyer program.

I have sent in an email enquiry, and hope to get a call back or an email back to discuss further. Here is what I wrote:

I have a query on the number of points I have earned on flights that were booked prior to the end of March 2014 but flown after the end of June 2014, that would have earned 300 points previously and now earn 240. As the Aquire earn is based on a percentage of the base, if I am having points adjusted I am incorrectly earning less than I am entitled to, as the base is higher than the Aquire system recognises.

Granted, that in itself is confusing, but the email form gives you a maximum number of words/characters to work with... hate it when they do that. So hopefully future correspondence can be a bit clearer with regards to minimum points dropping from 1000 to 800 FF resulting in a drop in Aquire of 300 to 240, but an adjustment after the fact of 200 FF points should earn me 60 Aquire points.

That said, in my case it would only yield 1107 Aquire points...