Qantas partnership with BP

[sudoer]

Bizarre. The card clearly worked fine if they've managed to connect it to your QFF profile in order to send you the comms.

 

[themaiz]

So this raises an point that has happened to me a number of times. I am Lifetime Gold. I'm also Platinum, which is a situation that is for-the-moment and can be taken away.

How does becoming something transient take away from something that is (presumably) forever, and how does the CARD KNOW?

Surely if the card says "LIFE" then it should work for that long?

Underlying the discussion is absence of any standing instruction that says "the only card you can (or may?) use is the one that is latest at the time". I've never seen that. And who says I want to use my phone in place of the plastic? If that's QF policy, then they should be buying me a phone.

The previous similar problem was with Ansett, where I'd invested in Life Membership of Golden Wing. For some reason that still eludes me, I had irrationally assumed that "Life" meant my life, and not that of the airline. Ansett's life turned out to be significantly shorter than mine. OK, that's not a good thing, but it's a good thing!

 

[sudoer]

I wonder if there's been a change in the underlying QF/BP agreement because you must use a digital card to spend QFF points on fuel...

 

[themaiz]

I wonder if there's been a change in the underlying QF/BP agreement because you must use a digital card to spend QFF points on fuel...

It would be valid for that to happen at any time. But you'd think along with any change is a responsibility to tell customers - a lot - about the new arrangement.

 

[Flyfrequently]

I wonder if there's been a change in the underlying QF/BP agreement because you must use a digital card to spend QFF points on fuel...

For months now Mr Flyfrequently's physical card has not worked at BP, but no issues with digital card - glitch in the system perhaps @sudoer @WeeGraeme ?

Sent an email x 2 sometime ago, no reply, so I just make sure we use his digital card, my card works though!

But do understand the frustration

 

[themaiz]

For months now Mr Flyfrequently's physical card has not worked at BP, but no issues with digital card - glitch in the system perhaps @sudoer @WeeGraeme ?

Sent an email x 2 sometime ago, no reply, so I just make sure we use his digital card, my card works though!

But do understand the frustration

Regardless of what Qantas might want to do to make things easy for them as a supplier, I can see no universe where they have the right to insist that I can only engage if I have a phone (that they didn't provide).

If they want to give me a new Samsung S23, I will reconsider my position.

PS: how many people say "yes" to "would you like me to print the boarding pass"? I do. I could lose the phone. OK, I've lost boarding passes too. But it's all about THE PRINCIPLE!!

 

[wandering_fred]

Bring up the QFF " card" on your Qantas phone app.
Take a photo of the barcode image.
Print the image in appropriate size and laminate to "credit card size"
Profit.
While wandering
Fred
PS I had to put sticky tape over the original Woolies card as the print wore off quickly

 

[themaiz]

Profit.

And... steal the underpants?

 

[PineappleSkip]

Wasn't there a problem with the barcodes on some QFF cards issued a while back? IIRC there was a comm from QF and/or a thread on here about getting a replacement card. BTW I have always used a physical card and never had a problem.

 

[33kft]

Wasn't there a problem with the barcodes on some QFF cards issued a while back? IIRC there was a comm from QF and/or a thread on here about getting a replacement card. BTW I have always used a physical card and never had a problem.

You are right, this is almost certainly the issue:

QANTAS: error with Barcode means frequent flyers need to request new card

A friend sent me a screen grab of a communication from Qantas about the barcode on their Frequent Flyer Card. Since they used their Qantas card as a travel card

www.2paxfly.com

This also largely explains the issue. Qantas have somehow made an error generating the barcodes on some FF cards, causing the membership number to read wrongly. This is how they are able to contact members, since they obviously know what the incorrect coding was and can link it back to the member's account, but the automated systems clearly haven't got that capability.

I'd be curious to use a barcode scanner and find out exactly what the barcodes do read as - it could be that QFF could have automated this mapping in their systems, but if the error involved something like an additional digit I could see where the complexity comes in, as it will eventually collide with another member's ID. Maybe it's also missing a digit or not directly readable, but they use a combination of fuzzy match against the member list plus date ranges for card issue to narrow it down to members who have been issued known bad cards?

 

[AIRwin]

Anyone else received a link to activate an offer to earn a guaranteed share of 5 million Qantas Points when you fill up or shop at bp by 31 August?

 

[themaiz]

Anyone else received a link to activate an offer to earn a guaranteed share of 5 million Qantas Points when you fill up or shop at bp by 31 August?

Does it help to know that I did NOT receive an offer?

 

[AIRwin]

Does it help to know that I did NOT receive an offer?

Yes I wasn't sure if it was targeted?

 

[SYD]

Yes I wasn't sure if it was targeted?

I received it.

 

[33kft]

Wife got it, I didn't, so it does appear to be targeted

 

[Mr_Orange]

Nothing for me.

 

[SuePa]

Anyone else received a link to activate an offer to earn a guaranteed share of 5 million Qantas Points when you fill up or shop at bp by 31 August?

I got it, but there's no BP in my area.
Maybe I'll go for a drive.

 

[SydneySwan]

I got it but neither Mrs SS or the cygnets got it. Recently I have been the only one to refuel at BP.

 

[chrispy3276]

Did not get the share of 5 mil, but got an offer around the same time of 300 bonus points on my next visit (only $1 spend required).

 

[blackcat20]

I got the offer, maybe I should go buy something...