Qantas Platinum One experiences?

[danielt25]

Just wondering about the P1 lounge passes....

Have 2 expiring end of this month

But seem to have been given 4 for upcoming year, expiring October 2019.

Any thoughts?

 

[RichardMEL]

Just for information re MH putting OWE's into F on SYD-KUL on the A350. That goes away November 1 when MH will sell F on the route.

Basically they were doing what QF does on their 380's when they do not sell F (like they did to HKG before deciding to sell F on it from December)

 

[RichardMEL]

danielt25 - nice!!!
I just logged in to look at mine, and no extras here so seems like you lucked out (or maybe they have decided to change it going forward, which would be nice).
I wouldn't enquire about the extras just use/give them

 

[GoldCanyon340]

Just wondering about the P1 lounge passes....

Have 2 expiring end of this month

But seem to have been given 4 for upcoming year, expiring October 2019.

Any thoughts?

I think no contact with QF about this is the best way to go

 

[kermatu]

Oh dear old Qantas. Just received the generic email reminding me of my benefits now that I’ve requalified P1. 6 weeks after receiving the card with the same info. 10 weeks after actual requal. 3 weeks after anniversary date.

Would have passed it off as spam except for one paragraph. Letting me know my partner platinum benefit can now also be extended, for my partner. Now the fact I haven’t used partner platinum means the para is already wrong — but I expect that from these P1 emails. But to refer to the benefit as being for partners only a couple of weeks after that policy changed? Please.

Nothing has changed. Still a sloppy program.

 

[RichardMEL]

So totally sloppy. Not the only time they have failed to update marketing type mails with up to date info. So poor
(let alone the 6 weeks after "reminder" email, of which i got one too). It's like oh yeah by the way good on you for requalifying here we'll throw you a nothing bone to make you think we care lol.

 

[RichardMEL]

btw the issue with the P1 discount page and not all prices being discounted now seems to have been fixed up. I am seeing all fare types on dom routes getting the 20% discount now.

Probably related to the voucher glitch along the same lines also being resolved.

hope it sticks

 

[Stevo.1702]

Slightly negative P1 experience here.

Yesterday I was booked on the last flight out of Roma (QF2561) to Brisbane to connect on the last flight to Townsville. I always acknowledge the risk of booking the last available flight - particularly in this situation where even a delay can make a mess of my journey.

I followed my standard routine of arriving at Roma airport 30mins prior to departure with carry-on only. Entering the building, I was approached by a staff member who told me that the flight to Brisbane was cancelled. Not a drama - I work in aviation and know full well stuff happens. I asked what services I was re-booked on and told me nothing at the moment because the flight hasn't technically been cancelled "yet".

The Brisbane outbound QF2560 goes BNE - RMA- CTL then QF2561 runs CTL - RMA - BNE. Talking with the staff I learnt that the aircraft had gone unserviceable when it landed in ROM as QF2560, a good two hours prior to my arrival at the airport.

I found it strange that the service hadn't been cancelled sooner and being one of the last to arrive at the airport for the flight I was one of the last to be manually re-accommodated on a new service by the ground staff in Roma. I couldn't be booked on the first flight out in the morning because a that aircraft was now full. I was booked onto the second flight out and after a ~7hr layover in Brisbane a new flight to Townsville.

I did some flight searching and found that I could easily save 2hrs if i flew Brisbane - Mackay - Townsville, so when I got back to my accommodation (worth noting that accommodation was offered but I was staying with family so not needed) I called the P1 team to see if I could switch. I was told it was not possible because they can't find the flights I was describing to them. Clearly available on the qantas app and website for me to book but I was quickly brushed off saying alternative flights have already been arranged for me. Anyways, this morning I get to the airport (45mins prior this time) and ask the same staff who where there yesterday afternoon if I can get onto the Mackay flight to save 2 hours. Although it seemed they had to do a bit of manual overriding and make some calls they were more than willing and incredibly persistent to get me a better result.

Not disappointed that the aircraft broke but disappointed in the communication of the cancelled service and the P1 team unable to assist where Roma ground crew were able to. Not quite the sales pitch and usual "flight monitoring" that is attributed to the Special Service Team.

Overall I got where I wanted to go safely and professionally, however, I mention this so that it can be the grain of salt among good stories that are often reported.

 

[RichardMEL]

Pedantic hat on ....

The Brisbane outbound QF2560 goes BNE - ROM - CLT then QF2561 runs CLT - ROM - BNE. Talking with the staff I learnt that the aircraft had gone unserviceable when it landed in ROM as QF2560, a good two hours prior to my arrival at the airport.

I think you mean RMA for Roma, and CTL for Charleville rather than ROM(Generic code for Rome) and Charlotte, North Carolina(verry long flights in regional equipment )

 

[marki]

I remember always being called personally for cancellations and individually dealt with. This is no longer the case anymore. Only proviso is when I call them for help. It seems better.

 

[Stevo.1702]

Pedantic hat on ....



I think you mean RMA for Roma, and CTL for Charleville rather than ROM(Generic code for Rome) and Charlotte, North Carolina(verry long flights in regional equipment )

I may work in aviation but definitely don't know all the lingo. I have changed my post to show your corrections.

I'm always learning.

 

[calmelb]

I remember always being called personally for cancellations and individually dealt with. This is no longer the case anymore. Only proviso is when I call them for help. It seems better.

When I first qualified they said it’s only for international flights (which when my dad was going to be delayed they did offer him to be rebooked on SQ or BA)

 

[RichardMEL]

I think DSC's and the like have added a few to the ranks of the White Card I suspect and there's probably more work than used to be for the SST.

I've found it variable with domestic tbh. Luckily few disruptions, but when they have occured some years back did get a call either from SST or "Premium Res" (when they were in BNE so there's a hint!). A few weeks back when I had issues once I called the SST they were proactive and kept in touch as things evolved

so I do think Marki is on the money with how things have changed.

 

[calmelb]

I think DSC's and the like have added a few to the ranks of the White Card I suspect and there's probably more work than used to be for the SST.

I've found it variable with domestic tbh. Luckily few disruptions, but when they have occured some years back did get a call either from SST or "Premium Res" (when they were in BNE so there's a hint!). A few weeks back when I had issues once I called the SST they were proactive and kept in touch as things evolved

so I do think Marki is on the money with how things have changed.

I’m ashamed to admit I’m one of those DSC P1’s (though will be dropping down in May)

 

[RichardMEL]

I’m ashamed to admit I’m one of those DSC P1’s (though will be dropping down in May)

it's not a criticism... indeed I've renened with help of DSC a few times
just a thought.

 

[Kiwi_Flyer]

As a point of comparison, on Saturday one of my flights was materially delayed with a risk of being cancelled altogether due to weather issues. Without any prompting the NZ elite team proactively rebooked me on an earlier flight which hadn't yet departed (due to also being delayed), since they had spotted I was already at the airport from monitoring my lounge entry. (They wouldn't have been able to tell from check-in since I was on a same day return and had checked in in the morning for both morning and afternoon flights.) This isn't the first time they've done this in similar circumstances.

 

[nutwood]

I had a similar circumstance recently when I was booked on a flight out of Canberra. I was on the way to the airport when I received a call telling me the 17.10 Melbourne flight was going to be delayed and my next connection was at risk. They said they'd keep a seat open for me on the 16.20, even when I said I wasn't at the airport yet.
After I got off the phone, I took stock of the situation and realised I was the wrong side of Goulburn which meant I had no hope of making the 16.20. Accordingly, I called the SST back and discovered they knew absolutely nothing about the situation and it must have been Canberra airport that had called me. Slight feeling of disillusionment! Mind you, I was still chuffed that the airport cared enough to call, so no complaints.

 

[calmelb]

I had a similar circumstance recently when I was booked on a flight out of Canberra. I was on the way to the airport when I received a call telling me the 17.10 Melbourne flight was going to be delayed and my next connection was at risk. They said they'd keep a seat open for me on the 16.20, even when I said I wasn't at the airport yet.
After I got off the phone, I took stock of the situation and realised I was the wrong side of Goulburn which meant I had no hope of making the 16.20. Accordingly, I called the SST back and discovered they knew absolutely nothing about the situation and it must have been Canberra airport that had called me. Slight feeling of disillusionment! Mind you, I was still chuffed that the airport cared enough to call, so no complaints.

That is actually really impressive. Are you sure it wasn't the SST and the person you spoke to just didn't know about it?

 

[nutwood]

That is actually really impressive. Are you sure it wasn't the SST and the person you spoke to just didn't know about it?

Almost certain. When I received the call (whilst driving) I was a bit confused as to who it was from. Retrospectively I realised they'd said "Canberra airport". It came up as "private number"; a caller I'm unfortunately quite aggressive to, so was momentarily unsettled by it being someone genuinely trying to help.
The fascinating thing about the whole episode was that when I got to the Canberra lounge, they told me the flight was only five minutes late. This was quite true but after we boarded they discovered a whole trolley full of baggage incorrectly loaded. Then they decided to take on extra fuel in case of landing delays at Melbourne (there were none). We eventually took off twenty minutes late, just as predicted. Makes one wonder...

 

[kermatu]

I've been called a few times from the airports in CBR and SYD. One time the staff actually identified themselves as from the J lounge in SYD (I had already checked in online on a day trip return from CBR with no luggage, which is why I thought it may have explained it being the lounge calling). Happened all the time in Tasmania (DPO and BWT) too, but that's going back some time, and when there was easy capacity for the airport to call all pax on the one or two flights that may have been delayed.