Qantas Platinum One experiences?

[JW]

Same here… nada Handwritten cards etc

 

[Kangol]

Have any P1s recently failed to requalify?
My year is ending soon. No chance of getting 3600 SC. Got an email from the VIP team saying:


"We hope this email finds you well. One of the many benefits of your Platinum One status is having the VIP Service Team looking out for you and in doing so, we've noticed that your Platinum One anniversary is approaching.

At this stage, you are yet to accrue the 3,600 status credits (2,700 of which must be on QF flight numbers) required to retain Platinum One. (Your current balance is available for you to view here.)

The VIP Service Team is here for you on 1300 752 801, between 7am and 11pm daily - please don’t hesitate to give us a call if you would like assistance with future travel plans and maximising your status credit earning potential.

We hope that you are able to continue taking advantage of the benefits and recognition that Platinum One status provides and thank you for your continued loyalty to Qantas!"



Is this just an automated last ditch attempt at trying to get me to book enough flights to requalify?

The part in bold is somewhat interesting!

 

[defurax]

Maybe they have good status run to suggest

 

[kermatu]

If it’s not personalised with your specific details then it’s just automated I’d say. I’ve been getting automated emails about upcoming (international) flights recently.

At the MONA dinner with the VIP team around 6 months ago a couple of the team mentioned they had said goodbye to some regular P1s that year. Numbers dropping a bit.

 

[serfty]

Have any P1s recently failed to requalify?
My year is ending soon. No chance of getting 3600 SC. Got an email from the VIP team saying:


"We hope this email finds you well. One of the many benefits of your Platinum One status is having the VIP Service Team looking out for you and in doing so, we've noticed that your Platinum One anniversary is approaching.

At this stage, you are yet to accrue the 3,600 status credits (2,700 of which must be on QF flight numbers) required to retain Platinum One. (Your current balance is available for you to view here.)

The VIP Service Team is here for you on 1300 752 801, between 7am and 11pm daily - please don’t hesitate to give us a call if you would like assistance with future travel plans and maximising your status credit earning potential.

We hope that you are able to continue taking advantage of the benefits and recognition that Platinum One status provides and thank you for your continued loyalty to Qantas!"



Is this just an automated last ditch attempt at trying to get me to book enough flights to requalify?

The part in bold is somewhat interesting!

Pretty standard ... I received a similarly phrased letter (not email) around the turn of the century when I was soon to drop from (then) top level Gold to Silver.

 

[_TheTraveller_]

Collating a few intl experiences over the past two months.

BKK-SYD | Y - private escort to the gate

SYD-LAX | F - standard email and nothing special in the lounge

HKG-SYD | Y - flight was cancelled and was rerouted via MEL. Couldn't get in contact with P1 until 7-8 hours after cancellation email. When I got in contact and asked to see if I could get on CX, I had no options. Stuck with MEL. I did find it funny since we're all getting those "monitoring emails" not much was done to get me to my destination on time. Can't blame them though. I checked EF and CX was 0'ed out for all classes for the evening.

Was offered PJs and an amenity kit by the CSM.

SYD-AKL | J - private escort from door to kerb. Felt a bit unnecessary given the airport was practically empty but had a nice chat.

AKL-SYD | Y - nothing

 

[Fergo747]

Numbers dropping a bit.

Not surprised. I suspect there were a lot of people that were still holding on to status through COVID extensions / status keeper initiatives with SC rollovers etc that are really only now starting to fall away.

I will be one of them - my SCs reset to zero on Monday and whilst I have qualified to Mar 25 I suspect this will be my last year of P1 due to taking on a new (domestic) role with very limited travel.

 

[JW]

Plus they are not helping themselves with woeful tech issues/site glitches/etc. Some of us have booked elsewhere given the hassle in booking multi-city flights. In the past this was less of an issue as you could call them and sort it reasonably quickly. However now add 15m or more on hold? (I'd hate to think what the normal phone wait times are) Ridiculous. Anecdotally folks have also jumped ship completely booking, less qf flights and/or booking direct with competitors since covid.

Additionally, few recent flights have not had any acknowledgement (not an issue personally as rather fly low). From exp, SYD/SIN/SYD have higher percentage - cos' more P1's to deal with?

They have rebooked missed connections but without seat allocations (not good). Understand the allocation given the lateness however annoying to board and find same seat is vacant. Which meant they did not try or seat became available at boarding?

Perhaps QF would do well to monitor this thread

 

[JW]

HKG-SYD | Y - flight was cancelled and was rerouted via MEL. Couldn't get in contact with P1 until 7-8 hours after cancellation email. When I got in contact and asked to see if I could get on CX, I had no options. Stuck with MEL. I did find it funny since we're all getting those "monitoring emails" not much was done to get me to my destination on time. Can't blame them though. I checked EF and CX was 0'ed out for all classes for the evening.

Had an issue where BA cancelled flight (on a qf tkt) and they were unaware. Luckily was able to get to a phone before going to the airport and was able to come up with a solution to make connection. Defies logic how customer gets to know about these first. On the upside was eventually able to find alternate connecting flights and make flight back to oz (but meant flying few more hrs and sitting in more airports for a few more). So saved by being able to call qf back in oz. First world problems I guess

 

[PrezRegan]

I've never got a key ring thingo - how long have you been a P1?

About 5 minutes!
The trick is to not glare at them all the time

 

[JW]

About 5 minutes!
The trick is to not glare at them all the time

Congrats!! and commiserations

 

[wannabeinvestmentbanker]

Wouldn’t mind if the P1 and WP numbers dropped off a little. Some days the dom J lounges can be crazy then the next week deserted. Have been looked after quite well across my regular ports whether it be favourable rebooking on canceled services or wine to take off or notes.

 

[New to this]

Got a pleasant surprise
QF1: J to F op-up

They told me a captain had been bumped for me.
Very sorry Mr Captain, but thanks very much Qantas!

 

[RichardMEL]

Got a pleasant surprise
QF1: J to F op-up

They told me a captain had been bumped for me.
Very sorry Mr Captain, but thanks very much Qantas!

May have been Ms Captain

 

[New to this]

May have been Ms Captain

indeed, but was specifically mentioned as a ‘he’

 

[RichardMEL]

Nice to see something actually useable in the O1 Briefing - $100 QF Hotels voucher. Plus competition to Paris.

Also burried a bit is an invite to register "interest" in the "P1 Member Insights Crew" - supposedly for feedback on the program anyone here a member?

 

[Brettmcg]

Nice to see something actually useable in the O1 Briefing - $100 QF Hotels voucher. Plus competition to Paris.

Also burried a bit is an invite to register "interest" in the "P1 Member Insights Crew" - supposedly for feedback on the program anyone here a member?

The opening spiel from the new CEO of Loyalty missed a massive opportunity to send a clear message to P1s about how we have and will continue to have priority access to classic rewards on request. Instead, they wasted the opening third of the newsletter with irrelevant guff about the new Classic+, which just rinses and repeats the same generic copy we see published everywhere else.

Member Insights Crew is just the new 2024 name for the old survey panel. I've been a member for probably 10 years now. Apart from the odd survey on various topics, there's nothing of great excitement to report.

 

[Ansett]

But has it made any substantial impact on benefits for P1?

 

[New to this]

Got a pleasant surprise
QF1: J to F op-up

They told me a captain had been bumped for me.
Very sorry Mr Captain, but thanks very much Qantas!

…and then followed up by a BA upgrade on the connecting flight from LHR

Thanks BA!

not sure what has caused this but hoping it’s part of a broad new trend for all
LOL

 

[Kangol]

Had some terrible service in F on yesterday's QF1 SYD-SIN.
I had an earlier domestic connection and the F lounge had a reasonable amount of people, but was not busy.
Showed the restaurant attendant my BP, was told to take a seat at an empty table and not brought to the F/P1 area (it wasn't busy so I figured they only operated the area when it was busy - later found out it is at the far end near the spa). Service was really really slow. Other adjacent people arrived after I did and got their food before mine arrived.
Attendants did their best to avoid me.
Asked the F host if possible to board first, was told no.
Title wrong on BP, was told "it doesn't matter" and staff didn't change it. The point of this is to see what level of service can be achieved, not the detail itself.

Onboard, service was slow.
Only acknowledged at least 15 minutes after sitting down - a few F pax boarded in front of me.
Some food items on menu not loaded.
No CSM greeting (whilst the actual greeting is not the issue, it's what it represents - that they don't care). The lowest status I've ever had when flying QF F was WP. This was the first time it's happened.

As was previously reported in this thread, no escort from door. Again, the point is to see what level of service they will and will not provide. There was a QF staff member with a sign and someone else's name on it, so maybe they only offer this to one F pax per flight in SIN. Likely CL or CIP/VIP.

If QF staff actually read this thread, I would be interested to see what they actually do. Certainly not expecting someone to contact me before flying home.

Anyone who is successful in their business or profession knows that those who are great at what they do, will learn from failures, make changes and actually improve. If you don't improve after a failure, then you are not successful nor great at what you do.

This post is to highlight what type of service levels to expect when you order a service. The thread is about P1 experiences, after all.

If you order an apple from a fruit shop, you'd expect to receive the whole apple. Not just the stem only.

I've had many very good, good and average F experiences, but none I would call terrible - until now.