Qantas Revenue booking cancellations (under covid19)

[Walloper]

Am I missing something.

I chased up my refund yesterday (above) and I did mention the cc fee after the Qanta$ agent read back the fare amount only to me and she ticker tacked around on the keyboard and found the cc fee and stated quite emphatically that the cc fee would be refunded. The impression that I got was that she had to go to another screen to find the cc fee and process that separately - impression only - I didn't ask, I was just happy to get the extra dollars back.

My cc was not a Qanta$ or Amex branded card.

So, I have no idea if it's a selective refund or "one in all in".

Maybe AFFers who have actually been paid their refund can clarify.

 

[Vic]

An award reservation I made last week and cancelled the same day had the points and cash returned the same day. An award reservation I cancelled on 19March and which I have now followed up two additional times has had neither the points nor cash returned.

Consistently inconsistent

And

As the first one probably falls under the same day no mistake policy, I'd say that's why the refund could be done so quickly. consistently consistently with pre-existing policy.

 

[ole nimeton]

Used the email mentioned earlier in this thread to contact Qantas and prompt them for a refund to a flex ticket first submitted for refund in early March. Within a few hours, I received a conformation email starting that my refund had been processed, showing up on my AMEX three days later.

Points to whomever processed my email at Qantas for their absolutely excellent service once I finally found someone to contact but, on the whole, what an abysmal response from Qantas processing my refund back to my credit card. Finding solutions from forums such as this shouldn't have to be resorted to for airlines to do the right thing.

 

[Vic]

My USA trip cancelation email just came in, part of the email says:

"The credit voucher will be emailed to you soon. It will also outline how to access the other options available to you (including a refund)."

Edit: OMG, they're winners... have only cancelled the international flights on the booking, not the connecting domestic legs.

 

[Port Power]

My USA trip cancelation email just came in, part of the email says:

"The credit voucher will be emailed to you soon. It will also outline how to access the other options available to you (including a refund)."

Edit: OMG, they're winners... have only cancelled the international flights on the booking, not the connecting domestic legs.

If they are all on the same PNR, then all flights are part of the international flight. So the total ticket will be refunded.

 

[Vic]

The voucher email came in with the options. Refund wasn't really mentioned at all. Much talk about having to accept a voucher,

If they are all on the same PNR, then all flights are part of the international flight. So the total ticket will be refunded.

Yes, I understand that, just in MMB the domestic flights are still there active and the international flights are all greyed out.

 

[fifo]

The voucher email came in with the options. Refund wasn't really mentioned at all. Much talk about having to accept a voucher,


Yes, I understand that, just in MMB the domestic flights are still there active and the international flights are all greyed out.

my international booking with domestics was the opposite! all cancelled now!
in fact, from my phone call with wendy, x2 have been processed for refund, with only one outstanding. hoping she remembered the cc fees!

 

[Vic]

my international booking with domestics was the opposite! all cancelled now!
in fact, from my phone call with wendy, x2 have been processed for refund, with only one outstanding. hoping she remembered the cc fees!

Thanks. I'm sure it'll be fine once I ring.
Just wanted to report the first email mentioned a refund, given the earlier discussion in thread. But subsequent email wasn't so open to talking about refunds. They're improving, slowly... lol

 

[CaptJCool]

My USA trip cancelation email just came in, part of the email says:

"The credit voucher will be emailed to you soon. It will also outline how to access the other options available to you (including a refund)."

Edit: OMG, they're winners... have only cancelled the international flights on the booking, not the connecting domestic legs.

Did the same on mine.... eventually the domestic cancels too

 

[I love to travel]

2 hour turnaround on the email address. Great stuff. Will post when money arrives.

 

[opusman]

Thank you whoever originally dug up that email address. It does seem to work miracles!

 

[fifo]

Email address didnt do squat for me! had to call WP line. YMMV

 

[codash1099]

Still waiting for anything on my part cancelled DONE4. It's made a little more complex, no doubt, through it being cancelled part way through and it was booked through a TA.

My TA says the wait can be as much as 10 weeks. I guess QF are prioritising tickets booked through them, but 10 weeks seems somewhat excessive.

 

[Lat34]

Email address didnt do squat for me! had to call WP line. YMMV

Same experience for me. Called WP line on Tuesday to chase up points + taxes refund from cancellation on 23rd March. Was told the refund request is with QF Loyalty.
Waiting, waiting, waiting....

 

[Happy Trails]

After waiting 6 weeks (was originally promised refunds within14 days) I tried the email address.
Received a reply 7 days later and refunds for two of the three bookings 3 days after that.
Still waiting on surcharges from an award booking.

 

[travelbee26]

sorry all...I have scrolled back through this post however I cant locate the email to contact Qantas. Thanks if someone knows where to find it and can share it again.

 

[I love to travel]

sorry all...I have scrolled back through this post however I cant locate the email to contact Qantas. Thanks if someone knows where to find it and can share it again.

See pg 35 or 36 of this thread

 

[DC3]

.... I have scrolled back through this post however I cant locate the email to contact Qantas ....

The email address that I use is:

[email protected]

 

[travelbee26]

The email address that I use is:

[email protected]

Thank you for this email address.
Advice or suggestions from others who may have experienced this situation.
Qantas sent me an email today to notify me that “we’ve had to make some changes to your flight”....”We have had to cancel your flight.”
I have a multi sector flight booked with classic reward points, covering Jetstar, Qatar, and Japan Airlines. Starting July 28th Heading to coughet, Europe, Doha, Tokyo then back to Sydney on 23rd of Sep.
when I’ve gone to my booking they have this message.....
.....“Your flight booking may have been disrupted. Accept, change or cancel your new flight arrangements if these options are offered. There is no charge associated with this change, although note that charges may apply to any further changes or cancellations depending on your fare type....”
some sectors are now greyed out but others are still normal. The Jetstar flight is not greyed, but some in between are. This would make flying difficult as we would be left with no way to get to the international airport to board this non greyed flight.
Has anyone had this happen to their booking?
Will Qantas cancel whole booking or just these greyed out sectors, and should I contact them to get clarification. Or do I sit tight and wait To see whether they cancel whole booking? Thanks

 

[Peter D]

This is the address provided by Scr77 on page 35

[email protected]

I used it to chase up my refiund. Worked a treat.

Thanks Scr77