Qantas Revenue booking cancellations (under covid19)

[MEL_Traveller]

Will Qantas cancel whole booking or just these greyed out sectors, and should I contact them to get clarification. Or do I sit tight and wait To see whether they cancel whole booking? Thanks

With mine the main QF flight was cancelled (SYD-LAX), then the connectors cancelled around 24-36 hours later (MEL-SYD and USA domestics). Whole booking is now a temporary holding PNR with refund (award booking) due whenever.

 

[DC3]

.... Will Qantas cancel whole booking or just these greyed out sectors, and should I contact them to get clarification. Or do I sit tight and wait To see whether they cancel whole booking ...

If this happened to me, then I would be phoning the Call Centre

 

[MEL_Traveller]

If this happened to me, then I would be phoning the Call Centre

As per my post - the other sectors may well cancel. This happened around 24 hours after the primary sector being canceled.

 

[cagiva]

Hi all.
I have just received the following email cancelling my outbound flight in mid-August, classic award.

Your booking reference is xx_X
Hello Cagiva,
Important Information about your flight.
Qantas has announced further network changes in response to Coronavirus and various government travel restrictions. We have had to cancel your flight. The value of your ticket has been stored as a flight credit, with extended validity until 31 December 2021 and no change fees on rebooking. The credit voucher will be emailed to you soon. It will also outline how to access the other options available to you (including a refund). If you used Qantas points when booking:
Classic Flight Reward – Qantas Points will be returned to your Frequent Flyer Account and applicable taxes to the original form of payment;
Points Plus Pay – the total value of your ticket has been stored as a flight credit as outlined above.
We will be processing these as soon as possible, however due to unprecedented volumes this will take up to 4 weeks.
Click here for information regarding the Australian Consumer Law.
We apologies for any inconvenience this may have caused.

The flight was SIN-DOH-MXP and it would seem that QR have cancelled the SIN-DOH leg, though they have two other flights per day operating. Am a little disappointed that they have not offered me another flight but they, in due course, will give me a refund.
Would have liked the truth and some sort of offer (compensation would have been good ).

I guess I now need to cancel the return (with SQ) and try to re-book for next year. Hopefully I won't lose my velocity points in the process.

Cheers!

 

[Port Power]

Hi all.
I have just received the following email cancelling my outbound flight in mid-August, classic award.


The flight was SIN-DOH-MXP and it would seem that QR have cancelled the SIN-DOH leg, though they have two other flights per day operating. Am a little disappointed that they have not offered me another flight but they, in due course, will give me a refund.
Would have liked the truth and some sort of offer (compensation would have been good ).

I guess I now need to cancel the return (with SQ) and try to re-book for next year. Hopefully I won't lose my velocity points in the process.

Cheers!

QR couldn’t really offer you an alternative flight because you wouldn’t be able to leave Australia anyway. Also, aren’t most of QR’s flights repatriation flight? As nearly all countries in the world have closed their borders unless travel is absolutely necessary, and airlines have no choice but to cancel flights, I cannot see why you think compensation should be offered? I am really sorry that you feel you haven’t been told the truth, but it is also the truth that, sadly, none of us will be flying overseas in August.

 

[bPeteb]

First credits appeared on Amex over the weekend. Credit card fee and carbon offset not ‘returned’. I’ll follow up when all the bookings are credited and I know total figure. The call to premium line for this flight cancelled by QF was made on approx 8 April.

 

[bPeteb]

Just received advice that I've received a credit for my flight to SA in July.

Two separate emails that included the following -

'Qantas has announced further network changes in response to Coronavirus and various government travel restrictions. We have had to cancel your flight. The value of your ticket has been stored as a flight credit, with extended validity until 31 December 2021 and no change fees on rebooking. The credit voucher will be emailed to you soon. It will also outline how to access the other options available to you (including a refund).'

Important information If Qantas has cancelled your flight, for other options contact us. Conditions applicable to all Flight Credits

I of course want a refund so I'll be on the phone later today to arrange that.

 

[cyanideblueskies]

For weeks now I've been chasing up a refund on a booking that was cancelled mid-March for a return trip to Texas. SYD-DFW leg was originally booked in First Class, but this got downgraded to Business when they opted for the 787 over A380. Despite multiple phone calls (including with Qantas premier in early April when I was advised the refund would be returned in 3 days), and several emails to the address shared in this thread - which received no response - only now have I finally received e-mail confirmation of the cancellation and refund. Rang the call centre again over the weekend, and when I mentioned I'd been waiting >8 weeks, this prompted a manual refund.

 

[Vic]

I had one other refund request in, all the steps reported here happened. Eventually sent an email to the email address reported in thread. But the refund seem to get processed a couple of days later, and the email people replied a day after to say the refund was already actioned.

Did the same on mine.... eventually the domestic cancels too

Just checked, mine is now all cancelled. Next to call for a refund. Or convince the partner to go to Darwin for winter...

 

[bPeteb]

Literally a 30 second wait to get through on premium line. Holly processed the refund while I was on the phone and said it should go through straight away. If it falls out for any reason that will cause the eight to 10 week delay thing. Holly also confirmed that for refunds it's all charges including ccard fees. Holly called another group while I was on the phone to organise the missing credit for the ccard fees for our cancelled Cairns flights then asked if I had any other flights. We'd also had our Perth flights cancelled. Holly could see it sitting there waiting for refund. They have a policy to only push them after a certain period (didn't give me that timeframe). This booking canx hadn't reached that time but confirmed it was close to issuing.

It might have taken a while but from my perspective QF has done pretty well.

 

[Dr Ralph]

Tried this email today: [email protected] and got a standard we can't help you.

Now trying this one: [email protected]

 

[Flymeanywhere]

Just used the 131313 number to apply for a refund instead of a credit voucher and, from start to finish, it took only 5 minutes and 6 seconds! That was at 6:45pm AEST. Staff were great!

 

[cagiva]

QR couldn’t really offer you an alternative flight because you wouldn’t be able to leave Australia anyway. Also, aren’t most of QR’s flights repatriation flight? As nearly all countries in the world have closed their borders unless travel is absolutely necessary, and airlines have no choice but to cancel flights, I cannot see why you think compensation should be offered? I am really sorry that you feel you haven’t been told the truth, but it is also the truth that, sadly, none of us will be flying overseas in August.

Just thought that it was a little early to predict that there will be no flights at all in August. I understand that at the moment there are no flights other than repatriation flights but I feel that a lot can change in 14 weeks. And the fact that QR are showing 2 other daily flights SIN-DOH and 3 flights DOH-MXP daily throughout August.
Really needed to be in Northern Italy in September but looks like I'll need to rely on Power of Attorney/s and other people.

 

[willclan]

After my rant above, I sent yet another email to the address previously supplied on Page 35, as I had not had a response to the previous email a week ago. THANKS again to the person who supplied it, cannot thank you enough.
Just had a personal reply from one of the Refund team stating that the funds will be reimbursed in the next 5 days, including credit card fees and seat selection fees, so now a very happy camper. Thanks again to everyone on this Forum for their most helpful suggestions.

A quick update, received my full refunds, including cc fees within 4 days. Thank you again AFF!.

 

[glefoe]

Has anyone else received the refund and had points returned for covid cancelled reward flight? I cancelled 5 flights booked for May and June. I did this right at the beginning of their announcement. i have received only the (least expensive) leg . four legs remain outstanding with a total value around $1000 in fees and 300000 points. Have not received email acknowledgment, points or refund to Amex card on these outstanding flights. The other response was prompt (about nine days).

I cancelled a very expensive business flight to Nairobi early April. Had confirmation I'd receive refund within 6 weeks but still no sign of the money. When I rang the operator had to consult elsewhere so waiting for a call back. QANTAS has a lot fo refunds to make but I think 6 weeks is plenty of time to do this. Has anybody actually managed to get their refund yet?

 

[mt9943]

Am I missing something.
Some people are apparently being reimbursed credit card fees and others are not. Is QF profiteering with some and not others or does it depend on the issuer of the card e.g. Qantas Premier MC ? Does the credit card fee charged by the provider bank get reimbursed if the exact transaction is reversed as a refund ? Just wondering as so many are mentioning the fees and the handling seems typically inconsistent.

I've just had this issue. Had my flight refunded but only when I double checked did I notice that my card booking fee wasn't also refunded, so now I have to chase that up. Booked with a Qantas Premier Mastercard too.

Annoying to say the least.

 

[bPeteb]

Literally a 30 second wait to get through on premium line. Holly processed the refund while I was on the phone and said it should go through straight away. If it falls out for any reason that will cause the eight to 10 week delay thing. Holly also confirmed that for refunds it's all charges including ccard fees. Holly called another group while I was on the phone to organise the missing credit for the ccard fees for our cancelled Cairns flights then asked if I had any other flights. We'd also had our Perth flights cancelled. Holly could see it sitting there waiting for refund. They have a policy to only push them after a certain period (didn't give me that timeframe). This booking canx hadn't reached that time but confirmed it was close to issuing.

It might have taken a while but from my perspective QF has done pretty well.

I spoke too soon. No sign of email letting me know that refund was being processed for the J flight to SA despite being told "this should go straight through". Just logged in and there's a bloody credit there. Grrrrr. Also no sign of points refund, again, despite the website displaying that this would take 8-10 days and we're into week three since I submitted the cancellation. Email sent

 

[Dr Ralph]

Tried this email today: [email protected] and got a standard we can't help you.

Now trying this one: [email protected]

I received no response to emails sent to both of these addresses.

 

[sxc]

When QF turns your flight into a credit, do you receive a nicely formatted email telling you so? For my international flight, all my flight sectors have been cancelled and I received the e-ticket that shows “miscellaneous HOLD BKG FOR REBKG OR REFUND” but no additional emails. This is for a flight departing end of June.

 

[Walloper]

... do you receive a nicely formatted email telling you so? ... I received the e-ticket that shows “miscellaneous HOLD BKG FOR REBKG OR REFUND” but no additional emails.

I got the email but no reissued e-ticket for my June flights.

My punt is that it's a moving feast at Qanta$.

At least your new e-ticket has the word "refund" clearly stated. My email didn't. I had to go to the MMB webpage and then wade through two pages of voucher to find the word in the second to last line of text.

Like others here I had to call to initiate a refund.