Qantas site a mess

[serfty]

Or all four flights on a simple MEL DFW return.

Seriously, I currently have over 20 flights over 8 bookings and it's a scrolling nightmare.

 

[Himeno]

If it is 1 PNR, it should be 1 entry on the booking list. I don't need to see up to 16 different flights that all lead to the same booking listed separately as if they aren't related to each other.

 

[OATEK]

If it is 1 PNR, it should be 1 entry on the booking list. I don't need to see up to 16 different flights that all lead to the same booking listed separately as if they aren't related to each other.

This seems like it might be a reaction to non-FFers who complained they could not see their whole journey, just the first flight.

 

[GoldCanyon340]

Or all four flights on a simple MEL DFW return.

Seriously, I currently have over 20 flights over 8 bookings and it's a scrolling nightmare.

I have 57 flights and a developing case of RSI!

At first I liked the disaggregated display but now I don't. I agree with @OATEK and this could well be a change initiated, in part, by complaints from non frequent travellers who couldn't see all their flight numbers at first glance. Maybe there was a volume of calls to the call centre and that justified a change to the front end design?

 

[Ansett]

But none of this explains why they need a 6 hour shut down of the FF part for what one would imagine would be a small change. Seems to me that there is something much bigger than this about to happen....

I do not recollect them ever deliberately shutting down a part of the website on order to facilitate an update or change.

 

[GoldCanyon340]

But none of this explains why they need a 6 hour shut down of the FF part for what one would imagine would be a small change. Seems to me that there is something much bigger than this about to happen....

I do not recollect them ever deliberately shutting down a part of the website on order to facilitate an update or change.

Hilton Honors and its website has had a few outages like this but I don’t recall QF doing one recently. Six hours is long. In 1995 when QF cutover to the QUBE reservation system (a derivative of BABS from BA) the outage was eight hours or so and that was a global implementation affecting every airport.

 

[Daver6]

But none of this explains why they need a 6 hour shut down of the FF part for what one would imagine would be a small change. Seems to me that there is something much bigger than this about to happen....

Purely speculation here. The six hour time frame doesn't mean it will take six hours. If it goes smoothly it will be much less. Six hours is for a worst case scenario where something goes wrong and it gives them sufficient time to roll back. Suspect they need the downtime as they're probably doing some form changes to the underlying database (and probably the front end that interacts with it). During this time they would need to prevent any changes in order to maintain database consistency, hence the shut down.

The size of the change isn't the determining factor. It depends on what the change is.

 

[TheInsider]

QFF area is updating their CRM system to something completely new. Pretty sure they are using a new program from iFly.
Loyalty Management System - IBS Software

 

[codash1099]

But none of this explains why they need a 6 hour shut down of the FF part for what one would imagine would be a small change. Seems to me that there is something much bigger than this about to happen....

I do not recollect them ever deliberately shutting down a part of the website on order to facilitate an update or change.

Maybe they are actually going to test it this time?

 

[RichardMEL]

So "enhancements" ahead.

uh oh. Danger!

 

[RooFlyer]

But none of this explains why they need a 6 hour shut down of the FF part for what one would imagine would be a small change.

Logged in at 6:10am and it said shut for maintenance to 6am. Logged in again at 6:15 and now its shut till 8am.

Maybe they are actually going to test it this time?

You jest, surely.

QFF area is updating their CRM system to something completely new.

Be ready for a balls-up then. Remember the time they tinkered with the site and re-launched it and you couldn't book any business class seats?

 

[RooFlyer]

QFF area is updating their CRM system to something completely new. Pretty sure they are using a new program from iFly.
Loyalty Management System - IBS Software

From that link:

iFly Loyalty,a purpose built new generation loyalty management product for airlines, supports the diverse needs of the airline industry like FFP, Coalition Programs, SME and Corporate programs and various other models.

iFly Loyalty enables management across multiple program ecosystems from the same software and allows personalized communication and campaigns to reach out to customers and achieve better ROI. It empowers your business with omni-channel touchpoints to connect members and partners. It supports strategic decision making with data-based predictive and prescriptive analysis and is compliant with major airline coalitions viz. Star Alliance, Oneworld, Skyteam.

So, does that babble translate to : You get to screw your customers easier, while they still think you are loving them?

(Sorry TheInsider - I appreciate your input and insights, and the link ... but boy, does that sort of tripe turn me off!!)

 

[GoldCanyon340]

iFly Loyalty,a purpose built new generation loyalty management product for airlines, supports the diverse needs of the airline industry like FFP, Coalition Programs, SME and Corporate programs and various other models.

iFly Loyalty enables management across multiple program ecosystems from the same software and allows personalized communication and campaigns to reach out to customers and achieve better ROI. It empowers your business with omni-channel touchpoints to connect members and partners. It supports strategic decision making with data-based predictive and prescriptive analysis and is compliant with major airline coalitions viz. Star Alliance, Oneworld, Skyteam.

So, does that babble translate to : You get to screw your customers easier, while they still think you are loving them?

(Sorry TheInsider - I appreciate your input and insights, and the link ... but boy, does that sort of tripe turn me off!!)

It's fantastic corporate non-speak, I'm not even sure it's real English. May well have just said: "Going forward we will leverage synergies across holistic strategic platforms. Our heuristic policies allow global partners to empower connectivity to end processes."

 

[Scr77]

Still can’t login.

 

[mrsterryn]

8.48 am still down

 

[Andyzx]

9.01am and wai t i n g........ it must be 6am somewhere in the world that's called AEST!

 

[Scr77]

N

9.01am and wai t i n g........ it must be 6am somewhere in the world that's called AEST!

Now the timeframe has been removed. No new time estimate shown. This could take a while!

 

[Ansett]

Typical why cant they ever implement anything in time and correctly. Need to book some flights this is most frustrating. currently calling and still no sign of life lol.

Have limited availability long delays on the WP line between 5 and 7 minutes

They have been able to find seats just not when I want so limited access available via phone. Problem is intermittent they are saying and no idea when it will be fixed

 

[Matt_01]

I have just been able to log in and still logged in. It all looks the same, well at least with a cursory glance

 

[Ansett]

Nope tried several browsers and accounts and no access so good old QF Inconsistency hots again lol