Qantas site a mess

[GoldCanyon340]

Lost the ability to log in on the website.

 

[sanne]

I was able to log in and do some searches an hour ago. Now can't even log in.

 

[Pushka]

Can’t log in with 2 accounts. Seriously pathetic Qantas.

 

[juddles]

Anyone else get this as well in Chorme? It intermittently shows up for me.

View attachment 124666


And the flight booking page-

View attachment 124667

teamprosciuttosandwich, I had this issue - took a while to fix - what finally worked was a cache clearance REMOVING any time constraint (ie wiping history since Jesus) I had tried cache wipes, but eventually twigged I had a time frame in there for the wipes - only fixed when I did it forever.

 

[astrosly]

Nine hours after schedule maintenance finished, the notices are removed and I can log in.

Everything looks the same. No changes evident.

 

[docjames]

Logged in about an hour ago. Went to meeting. Now unable to log in.

 

[CaptJCool]

Nine hours after schedule maintenance finished, the notices are removed and I can log in.

Everything looks the same. No changes evident.

Well, the scheduled time may not enable all the work to be done in the window. Inevitably, in big systems there are time over-runs or defects that get noticed after deployment that need emergency fix. Often technical bridges where a cast of thousands try to work out what went wrong, and then advising the one person how to fix it. Then That person comes to the end of the shift and goes home so the new tech has to pick up the issue, get their head around it, and sometimes identify what really went wrong and proceed to fix it or in light of the elapsed time roll-back the changes. 9 hours later it's done....or no changes are evident.

If you can imagine it's like trying to do roadworks while the traffic is still using the lane.... ugly at best

 

[GoldCanyon340]

I can log in again and the phantom loyalty bonuses have disappeared from my points activity. However I still have multiple Card Transfer Bonus transactions from the recent Amex transfer promo where only one, obviously, should exist. None of these extra points has been added to my account.

 

[astrosly]

Well, the scheduled time may not enable all the work to be done in the window. Inevitably, in big systems there are time over-runs or defects that get noticed after deployment that need emergency fix. Often technical bridges where a cast of thousands try to work out what went wrong, and then advising the one person how to fix it. Then That person comes to the end of the shift and goes home so the new tech has to pick up the issue, get their head around it, and sometimes identify what really went wrong and proceed to fix it or in light of the elapsed time roll-back the changes. 9 hours later it's done....or no changes are evident.

If you can imagine it's like trying to do roadworks while the traffic is still using the lane.... ugly at best

I know all this as I work in IT which includes undertaking scheduled maintenance and major upgrades.

Upthread there was speculation that big changes are afoot because of it. My post was saying two things: I can log in now, and I don't see any big changes.

 

[rock86]

One big change is that it seems when doing multi-city searches the system is not recognising transits <24hrs and just adding all segment points individually (and I'm sure it isn't user error...)

 

[liamg]

Sounds like a database upgrade that isn't going as planned? Sadly no phantom loyalty bonuses or double status credits for me.

 

[RooFlyer]

Well, the scheduled time may not enable all the work to be done in the window. Inevitably, in big systems there are time over-runs or defects that get noticed after deployment that need emergency fix. Often technical bridges where a cast of thousands try to work out what went wrong, and then advising the one person how to fix it. Then That person comes to the end of the shift and goes home so the new tech has to pick up the issue, get their head around it, and sometimes identify what really went wrong and proceed to fix it or in light of the elapsed time roll-back the changes. 9 hours later it's done....or no changes are evident.

If you can imagine it's like trying to do roadworks while the traffic is still using the lane.... ugly at best

As I've noted before, not an IT issue but a management issue. Pure and simple.

The buck stops with Joyce, but he's got more important things and issues to pursue.

 

[RooFlyer]

Sounds like a database upgrade that isn't going as planned? Sadly no phantom loyalty bonuses or double status credits for me.

Sad thing is that Qantas site upgrades/maintenance never go to plan. There are always lingering issues, unexpected (one would hope) consequences etc. Given that these occur time after time after time, you might think that QF management might change the way things are done / the contractors they use.

But no. Either they don't care or are happy with the results they get for the price. As long as people can still book revenue fares, who cares if the FF sooks are being screwed around?

 

[Pushka]

It’s broken again.

 

[Captain Halliday]

When I was able to get around 20 mins ago I had:
- Three bonus SC entries that I couldn't account for
- An unexpected option to select a loyalty award
- Lifetime total 85SC below what it should be - will be watching this one closely QF!
- A deduction of 2,540 SC at the end of my last status year (in which I earned 1320)
- And 85 missing DSC

 

[OATEK]

I can log in despite the warning text that maintenance is ongoing.

I don't understand why they have decided to block bookings with other OneWorld carriers in the online portal (see snip below) but still show them in the App.

 

[Pushka]

Still can’t log in on 2 accounts.

 

[oz_mark]

When I was able to get around 20 mins ago I had:
- Three bonus SC entries that I couldn't account for
- An unexpected option to select a loyalty award
- Lifetime total 85SC below what it should be - will be watching this one closely QF!
- A deduction of 2,540 SC at the end of my last status year (in which I earned 1320)
- And 85 missing DSC

I got the following note

Scheduled maintenance
Notice: We're currently updating our systems. This may result in some incorrect entries on your statement. However your total Qantas Points balance is accurate.

 

[RooFlyer]

As this thread likely has attracted some 'IT people', a question.

Is it not possible, or practical to have a 'twin' website/system functioning in every respect but live (and probably based on a 'server' (layman's term) far removed from the 'regular' one). In which case it could:

* Take over after some necessary short period if the main 'server' should go down, or be compromised; and/or

* Take over while the main server website is being maintained/upgraded, allowing the main one to be updated in a non-urgent fashion, and be tested etc?

* When the main is updated, tested and stable, switch it live and after a day or so of functionality, copy it over to the reserve.

... especially for businesses were their main business revenue is generated from their web site?

 

[Pushka]

As this thread likely has attracted some 'IT people', a question.

Is it not possible, or practical to have a 'twin' website/system functioning in every respect but live (and probably based on a 'server' (layman's term) far removed from the 'regular' one). In which case it could:

* Take over after some necessary short period if the main 'server' should go down, or be compromised; and/or

* Take over while the main server website is being maintained/upgraded, allowing the main one to be updated in a non-urgent fashion, and be tested etc?

* When the main is updated, tested and stable, switch it live and after a day or so of functionality, copy it over to the reserve.

... especially for businesses were their main business revenue is generated from their web site?

They did do beta testing of their dual log in system. I was one of the lucky ones. My feedback to the Social Media Team and to Qantas itself was that it didn’t function properly and they should never have started it with me without prior notice as I don’t aleays get SMS overseas. NAB did something similar a few years ago and I was overseas and our staff didn’t get paid. They never told me.

But this is quite a different thing. MrP got home last night and he and his EA had been trying to log in all day not realizing it was Qantas and had harsh words with our also problematic IT people but this time I told him last night it wasn’t their fault.