Qantas site a mess

[eminere]

What is everyone’s last transaction posting date? Mine’s 1 May but I know there should’ve been more transactions in the past few days. It’s getting quite frustrating not being able to check if everything is posting correctly, despite Qantas’s (frankly hollow) reassurance on the login box that points balances are accurate even if there are incorrect entries.

 

[TheRealTMA]

I guess this is why I haven’t received my etkt for a HKGBNE redemption in J next April. I’m worried CX may cancel if not ticketed soon. Spoke to QF online and next to useless.

We had this problem 3 week’s ago. I had to call up three times to eventually get emailed an eticket. The tickets were actually valid, as confirmed by EK but no actual email from QF. Call them.

 

[TheRealTMA]

Aww.. Bye Bye Fortran system....

FORTRAN? Are they that advanced?

 

[oz_mark]

FORTRAN? Are they that advanced?

It was a system called Profile, that was originally written in Fortran.

The plan, hatched a few years back, was to migrate off that system into Siebel.

Not sure if that is where they ended up, but I guess that's what they were finishing off last week.

 

[Feefs]

So I am currently on my third call to Qantas Premium in two months. Booked a flight through the website on approx 11 Feb - cancelled it on about 1 March and am still waiting for the $5345 refund. They are now disputing that there ever was a flight booked because i did not keep my booking reference! Words fail me!

 

[Pushka]

So I am currently on my third call to Qantas Premium in two months. Booked a flight through the website on approx 11 Feb - cancelled it on about 1 March and am still waiting for the $5345 refund. They are now disputing that there ever was a flight booked because i did not keep my booking reference! Words fail me!

Did you not get the booking email?

 

[bertflyer]

Has the Frequent Flyer login disappeared altogether now?? I am totally unable to login from the website using Chrome on my laptop, anyone else having problems? The App on the phone is working ok.
Btw, I’m currently in China, I don’t know if that has any bearing on this.

 

[Dannyism]

Has the Frequent Flyer login disappeared altogether now?? I am totally unable to login from the website using Chrome on my laptop, anyone else having problems? The App on the phone is working ok.
Btw, I’m currently in China, I don’t know if that has any bearing on this.

It's still there. I can see it and login.

 

[Lynda2475]

5th day and the site issues still aren't resolved - crazy. Im flying on Wed, better be fixed by then.

 

[GoldCanyon340]

Has the Frequent Flyer login disappeared altogether now?? I am totally unable to login from the website using Chrome on my laptop, anyone else having problems? The App on the phone is working ok.
Btw, I’m currently in China, I don’t know if that has any bearing on this.

I had that problem briefly at the weekend with Firefox.

 

[flipstardirect]

Just an observation, today I flew 3 domestic segments. Each were credited immediately on landing (as in opened app at arrival gate). I know domestic is relatively quick (previously 24-48hrs credit for me), but that's a small noticeable change for me. However it's still more take than give, I have quite a few pre-change normal credits and DSCs waiting...

 

[odysseus]

I think that is my gripe with many websites - not just Qantas. It seems to me that there is a lot of "change for the sake of change". Due to this continual "innovation" the site is never sound.

Each time Qantas comes up with a new version of their site, who drives that change? Is it customers? (The actual users!) I doubt it ........

While I agree from the user perspective, where what you use is often consistent, from their side it's completely different due to all the ways different customers connect. Some use p.c.s., some use mobile phones now which are completely different, then there are tablets which are different again yet all want to be served from the same device to the same website, so has to cater for them all. Then while your interface may not have changed, there may have been a change for an ios browser, or android, plus the vendor providing source for an underlying component in the content management software has issued an upgrade which the content team want, and another element needs to be upgraded for compatibility.

With all this complexity and new versions, things get upgraded as a consequence - even though as you say it often deteriorates the user experience, especially for those on pcs.

 

[cwphoto]

As this thread likely has attracted some 'IT people', a question.

Is it not possible, or practical to have a 'twin' website/system functioning in every respect but live (and probably based on a 'server' (layman's term) far removed from the 'regular' one). In which case it could:

* Take over after some necessary short period if the main 'server' should go down, or be compromised; and/or

* Take over while the main server website is being maintained/upgraded, allowing the main one to be updated in a non-urgent fashion, and be tested etc?

* When the main is updated, tested and stable, switch it live and after a day or so of functionality, copy it over to the reserve.

... especially for businesses were their main business revenue is generated from their web site?

Sure you can, sometimes it's even done that way..

 

[cwphoto]

An oldie but a goody for the non-IT folk:

 

[bertflyer]

I had that problem briefly at the weekend with Firefox.

After a couple of hours the login button magically reappeared so all good in the end (was trying to cancel an upgrade request)

 

[mick]

Just an observation, today I flew 3 domestic segments. Each were credited immediately on landing (as in opened app at arrival gate). I know domestic is relatively quick (previously 24-48hrs credit for me), but that's a small noticeable change for me.

I was on a QF flight on Sunday night which had wi-fi and the flight was credited 20 mins before landing - I was impressed!

 

[Sdtravel]

I thought i would give QF a fair chance to get things sorted.

Was logged in and i was presented with this.

Thanks for the offer QF but its probably a bit late to tell me about it now.

 

[nickfromeastryde]

What is everyone’s last transaction posting date? Mine’s 1 May but I know there should’ve been more transactions in the past few days. It’s getting quite frustrating not being able to check if everything is posting correctly, despite Qantas’s (frankly hollow) reassurance on the login box that points balances are accurate even if there are incorrect entries.

I've had points from Epiqure and Assure since then however a couple of credit card account points including the Qantas Premier card still outstanding

Wonder if this is something we are going to have to chase up

 

[awaywithfairies]

What is everyone’s last transaction posting date? Mine’s 1 May but I know there should’ve been more transactions in the past few days.

My last transaction date is 24 April. Since then, the only transactions I can think of that are outstanding are 3 x 15 points from Red Planet Portal for surveys I've not qualified for.

Am not expecting credit card points for another two weeks. Hope it's sorted out by then.

 

[astrosly]

My last transaction date is 24 April. Since then, the only transactions I can think of that are outstanding are 3 x 15 points from Red Planet Portal for surveys I've not qualified for.

Am not expecting credit card points for another two weeks. Hope it's sorted out by then.

I'm waiting on points from Red Planet as well. Normally they post the next day, but points for all surveys I did (whether full or screened out) have not posted since 1 May. I think the integration might not be working since the upgrade. The T&Cs say they will post within 10 business days, I'm giving it till mid-next week to be fixed before chasing up.

My Assure points posted on the weekend as expected. Haven't had any flights but the next will be on Sunday.