Qantas site a mess

[RooFlyer]

I suppose the claim for unposted QR flights I put in before the migration/snafu/typical etc will be lost now and I'll have to re-do after the 14 days or whatever it is.

 

[eminere]

My last transaction date is 24 April. Since then, the only transactions I can think of that are outstanding are 3 x 15 points from Red Planet Portal for surveys I've not qualified for.

Am not expecting credit card points for another two weeks. Hope it's sorted out by then.

I'm also waiting on four transactions from Red Planet Portal to post. The points normally hit my account the day after responding to the survey but it's been a week already and these haven't posted.

I've had points from Epiqure and Assure since then however a couple of credit card account points including the Qantas Premier card still outstanding

Wonder if this is something we are going to have to chase up

Same here, am waiting on the monthly sweep from my Premier credit card which is now a few days late.

It's interesting that points earned directly from Qantas and Qantas group companies such as flights, Epique and Assure appear to still be crediting as normal, but not those earned from external partners/companies.

 

[JohnK]

Flights are crediting almost immediately and I'm on -67 flights.

Also it appears to be adding the points of each sector for QF + 3K awards.

 

[pyffii]

Flew on May 1 from BNE to MEL and despite claiming online and calling multiple times my points and SC's are still not visible via my account @qantas.com even though Qantas insist points and SC's have in fact been credited but are caught up in the system !!! WTF !!!

 

[nickfromeastryde]

My last transaction date is 24 April. Since then, the only transactions I can think of that are outstanding are 3 x 15 points from Red Planet Portal for surveys I've not qualified for.

Am not expecting credit card points for another two weeks. Hope it's sorted out by then.

Thanks for reminding me about Red Planet, another 130 points that they need to credit me

 

[juddles]

Perhaps we can all agree that it is lucky that those responsible for the website are not also responsible for the flight software

(sorry IT guys - cheap shot)

 

[Lynda2475]

Systems definitely still mesed up, i booked todays flight 3 weeks ago and selected my ususal aisle seat immediately. Got to airport to find id been moved to the dreaded middle seat, no aisle or windows left - not impressed.

Also the android mobile app wont launch uber anymore to get points for uber rides to airpot. 7 days should be more than enough to rollout working updates.

 

[GoldCanyon340]

Perhaps we can all agree that it is lucky that those responsible for the website are not also responsible for the flight software

... or the software for ordering wine when stocks are running low.

 

[GoldCanyon340]

Also the android mobile app wont launch uber anymore to get points for uber rides to airpot. 7 days should be more than enough to rollout working updates.

Is that a problem that's surfaced on Andriod since last week? Mrs 340 ordered an Uber from the iPhone app over the weekend.

 

[AisleSeat]

Unable to login to the site. "The Membership number does not look correct. Please check and enter again".

 

[AisleSeat]

It also now appears that points and SC that were credited on my daughters account from a flight on 23/3 have disappeared

 

[straitman]

Couldn't have put it better myself

I sometimes wonder how much lost revenue their trashy website costs them?

 

[AisleSeat]

My over-all take on the input is that the faults lie with QF management, as they decide what they want. And that IT people just do what is asked of them by management, even if it will deliver a horrendous end-user experience.

I have seen this happen where I work, and unfortunately if all you've got are code monkeys, you're going to get trash.

Management may well say "I want this", but a good web team should critique their requirements.

 

[cwphoto]

I sometimes wonder how much lost revenue their trashy website costs them?

There are worse websites around.

As airlines go, I'd say QF is a leader here..

 

[blackcat20]

QBR is still borked, cant claim missing points and cant transfer to QFF....

 

[straitman]

There are worse websites around.

As airlines go, I'd say QF is a leader here..

A leader in the downward spiral or leader in a positive sense?

 

[cwphoto]

A leader in the downward spiral or leader in a positive sense?

Positive.

 

[burmans]

Yes, I'd have to say that as a member of a number of FF programs I have seen quite a few airline websites and QF certainly isn't anywhere close to being in the worst category.

 

[Pushka]

Celebrity cruises have a shocker of a website. If you make a change to your booking by adding say an excursion, it then locks you out for 20 minutes. Sometimes it locks you out just for checking something. It’s a shocker.

 

[MEL_Traveller]

Yes, I'd have to say that as a member of a number of FF programs I have seen quite a few airline websites and QF certainly isn't anywhere close to being in the worst category.

No, it's not the worst. But many airlines have improved their websites in recent years. The JAL site is a petty good example of something very clunky and not user friendly, especially when it comes to booking awards.

But the QF site persists in weird things like asking you to select the classes of service you want for awards. Why not just show all of them straight out?

If I'm clearly making an award booking, why the need to check the box 'search award cities'? Just show them!

Why not have the ability to easily 'go back' and search new dates, just like AA, BA, UA have? I gotta enter in everything again because a seat is actually on Royal Jordanian rather than a carrier I want.

The site could certainly be made a lot easier to use.