Qantas site a mess

[eminere]

The scheduled maintenance message at the log-in panel has now disappeared, yet I am still missing points to be credited. Sigh.

 

[docjames]

iPad using app.

Total SCs at top is correct, as are points, including todays flight.

Problem is summary page SC count is unders, by two different amounts in two places......

 

[burmans]

The site could certainly be made a lot easier to use.

Sure it could but so could the sites for many companies. According to the latest annual report Qantas's software has a cost of $1.5 B and they spent $197M in the last year alone on software.

Many, if not most, companies have a "good enough" approach to IT and as a business they would be asking whether this additional expenditure you propose is a "nice to have" or will actually drive additional business/revenue. Given the stickiness of QF customers (as continually amazes me in this very forum) and the general lack of strong completion in this market I suspect this is categorised (and in my view probably correctly) in the first category.

 

[DanziM]

I've just reached 700 status credits but still shows I am a silver member. Looks very weird. Site is just a mess

 

[RooFlyer]

Sure it could but so could the sites for many companies. According to the latest annual report Qantas's software has a cost of $1.5 B and they spent $197M in the last year alone on software.

I wouldn't be surprised if must of that was in corporate type, management and accounting software, not the customer stuff.

 

[RooFlyer]

Righto. I'm traveling SIN-MEL , 2 hr transit and then MEL-HBA, both QF ticketed and marketed.

This isn't new, but why, FFS, does Qantas tell me in its app that my destination is MEL and try to sell me Melbourne hotels?



Qantas will earn Commission on hotel nights it sells, so wouldn't you think they might try to get it right? Someone in IT please tell me it would be difficult for the QF binaries to tell that I'm actually finishing in Hobart, not Melbourne?

Qantas, your IT is just cough, it's costing you easy money and no one seems to care. Says it all.

 

[serfty]

That's been the case since they start flogging hotel in that manner (rental cars as well).

Earlier this year I had a three hour transit in SYD on the way to DFW; MMB kept offering me Sydney hotels from what worked out to be over $80 an hour.

 

[Strategic Aviation]

Qantas, your IT is just cough, it's costing you easy money and no one seems to care.

Qantas took no action on the seat selection glitch after it was directly brought to their attention. And the lost revenue from that would have been far greater than hotel commissions.

It was subsequently posted on OzBargain and then miraculously got fixed within 16 hours lol.

 

[burmans]

I wouldn't be surprised if must of that was in corporate type, management and accounting software, not the customer stuff.

Sure, but its still a lot of money and people would quite rightly be questioning the value of greater spend when you largely have a captive market. Aside from complaining a lot is anyone here actually taking their business elsewhere because of this problem, I suspect not many. They are staying, which is why they are complaining.

 

[nickfromeastryde]

Looks like they are slowly starting to post some entries now.

One of my credit card transfers due 2/5 posted under today's date as did a small Insurance premium but still waiting on another credit card and a number of Red Planet survey's

I imagine due to the number, they will drip feed over the next few days

 

[Lynda2475]

So today is first day with no maintenance message when logging in to the web site BUT points and status credits from a flight i took yesterday is not showing up - domestic flights on QF metal usually post withing 12 hours, so still appears broken.

 

[eminere]

So today is first day with no maintenance message when logging in to the web site BUT points and status credits from a flight i took yesterday is not showing up - domestic flights on QF metal usually post withing 12 hours, so still appears broken.

The scheduled maintenance message actually dropped off yesterday. I too still am waiting on a few things to post.

 

[straitman]

The scheduled maintenance message actually dropped off yesterday. I too still am waiting on a few things to post.

So now it’s just back to it’s normal not working as it should.
It staggers me how QF & VA have such poor (read glitchy) web sites as an ongoing part of their business.

 

[Lynda2475]

he scheduled maintenance message actually dropped off yesterday. I too still am waiting on a few things to post.

It was still showing for me yesterday morning, i didnt check later in the day. My colleague can see his points by the iphone app, but i cant see mine on web or via android app. Hope i didnt toss the boarding pass.

 

[Boca68]

Just trying to log in now, I get "We are unable to process this request, please try again later"

same on the app as well!!

Not happy Jan!

 

[docjames]

Functioning well, details now all correct.

 

[Boca68]

Functioning well, details now all correct.

thanks @docjames ... after 20 minutes, now working again. And surprise, surprise the flight I'm searching has actually dropped about 15%

 

[JohnK]

I sometimes wonder how much lost revenue their trashy website costs them?

It would cost them but how many people would say go to book Tiger flights if they can't complete the booking on QF website? Perhaps they go to Webjet or similar instead?

 

[eminere]

So now it’s just back to it’s normal not working as it should.
It staggers me how QF & VA have such poor (read glitchy) web sites as an ongoing part of their business.

Before this blasted round of maintenance, points from Red Planet Portal would post the next day and points from credit cards would sweep like clockwork.

 

[Pushka]

Righto. I'm traveling SIN-MEL , 2 hr transit and then MEL-HBA, both QF ticketed and marketed.

This isn't new, but why, FFS, does Qantas tell me in its app that my destination is MEL and try to sell me Melbourne hotels?

View attachment 125411

Qantas will earn Commission on hotel nights it sells, so wouldn't you think they might try to get it right? Someone in IT please tell me it would be difficult for the QF binaries to tell that I'm actually finishing in Hobart, not Melbourne?

Qantas, your IT is just cough, it's costing you easy money and no one seems to care. Says it all.

It is weird the way it always does that. It sometimes freaks me out that I’ve booked the wrong direction as I usually book one way fares for business as appointment times get sorted. It’s dumb technology.