Qantas staff skipping the line at the New UberX Rank at Sydney International

[serfty]

My take is it's no different from Uniformed Airline staff jumping the Queues at Immigration, Emigration, security, customs etc. They just do it and airline personnel comply.

I had an experience at MEL shortly before COVID where the queues for Smartgate/Immigration were massive so used the express pass which was roped off towards the far right of the counters. There was a queue further to the right for staff. Both queues shared the one open counter position - I was second in line when I arrived but the staff queue usurped the express queue and by the time I got through more than 20 staff had been processed before me.

(Many moons ago I was part of a pilot program for smart gate and once actually had an airline staff member berate me for using it.)

 

[Warragul]

My take is it's no different from Uniformed Airline staff jumping the Queues at Immigration, Emigration, security, customs etc. They just do it and airline personnel comply.

I had an experience at MEL shortly before COVID where the queues for Smartgate/Immigration were massive so used the express pass which was roped off towards the far right of the counters. There was a queue further to the right for staff. Both queues shared the one open counter position - I was second in line when I arrived but the staff queue usurped the express queue and by the time I got through more than 20 staff had been processed before me.

(Many moons ago I was part of a pilot program for smart gate and once actually had an airline staff member berate me for using it.)

If the designated crew lane at Immigration is busy with non crew, crew are entitled to go to the head of queue if need be. Whether that applies to the current Smartgates I don't know.

I was part of the team conducting the pilot programs (there were several using different hardware/software), the very first one was for QF crew only and then expanded to selected frequent flyers. The generous view is that the airline staff memeber concerned was unaware of the expansion to frequent flyers.

 

[serfty]

the very first one was for QF crew only and then expanded to selected frequent flyers

I bit of light reading commencing from almost exactly 20 years ago ...

Thread 'SmartGate...a faster way to clear Customs (on trial)'

Nov 4, 2004

The Platinum QFF's from this Forum will have received an email today as follows - perhaps in time it will be available in BNE, as well as to the other 99% of QFF's :? . But FWIW, it read:

A smarter way through passport control in Sydney and Melbourne

* avoid the queues at passport control

* less than 2 minutes to enrol


As a Platinum Frequent Flyer, you are probably familiar with the passport checks when arriving in Australia.

You may also have heard about Australian Customs' SmartGate - an identity verification system that takes just 20 seconds...

• QF WP
• Replies: 95
• Forum: Passports, Visas, Immigration & Customs

 

[Quickstatus]

My take is it's no different from Uniformed Airline staff jumping the Queues at Immigration, Emigration, security, customs etc

Though in most places they also have their own lane.

 

[serfty]

Though in most places they also have their own lane.

True, but it happens even when they don't have such. Often MEL International security use the same lanes for express and crew - neither are labelled.

 

[Quickstatus]

MEL International security use the same lanes for express and crew - neither are labelled.

Agree, but that's the point , there is a line separate to the general line. Most people in the general non express would assume the crew have been given express priority so not obviously "cutting in". Whereas the the crew would be seen to be cutting in at UberX rank - hence this thread.

I'm fine with priority / special treatment given to certain people. Heck it happens to airline passengers as well. But somehow the airline has to make signage visible. The problem then is other airlines will want the same treatment. Best to have a separate crew pick up area

Maybe media dept of AFF can put in a query to Sydney Airports to check the official position.

 

[MEL_Traveller]

I don’t think anyone begrudges crew getting priority at security. Everyone wants their plane to leave on time. crews can’t really get to the airport any earlier as they have long flights and need to be as alert as possible.

Same on arrival at outstations where they need to be on their way to hotels to maximise rest.

Not sure what the deal is with the uber at SYD, but it’s not really the crew’s fault if that’s where they’re being directed by Uber staff.