Qantas thanks its most loyal customers

[Myrna]

Just check the time on his flight, it has to be before 23:59 AEDT on the 23rd.

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Thanks, medhead. Hubby will be flying out of London on 23rd December on QF32 which leaves LHR around 11am. So, I think he should qualify for the double ff points one way from LHR to SYD. He is leaving SYD for LHR on 31st December.

 

[maninblack]

so we arent allowed to comment on these rewards based on individual circumstances without a snip comment or being called coughy by others? so much for discussion forums then.
Great for all those travelling next month but not everyone who has been affected fall into that batch.

On the first point you are quite right.

It is another example of a very lame offer by QF, a quick cheap band-aid approach with a very limited window to an ongoing issue that they have created with many of their, "most loyal customers".

 

[harvyk]

^ Valid for a single visit to The Qantas First Lounge in either Sydney or Melbourne by one guest before the date specified on the invitation. Invitations cannot be renewed once expired. You must present the invitation on arrival at the lounge and be travelling that day on a Qantas or Jetstar flight (with a QF or JQ flight number on your ticket). Invitations are valid for Qantas First Lounges in Sydney and Melbourne only. Invitations are not valid for Qantas Clubs, International Business Lounges, Qantas Domestic Business Lounges, oneworld® alliance airlines lounges, partner airlines lounges or associated lounges. Lost or stolen invitations will not be replaced, and damaged invitations may not be accepted. Invitations are not for resale. Voucher valid for use until end December 2012. For terms and conditions see qantas.com

Seems it's for one person only.

Just a little annoying, so I will need to make sure that I'm travelling international from either SYD or MEL by myself... Annoying thing is I don't know when that will next happen... (If I haven't used it before mid next year and am unlikely to do so I'll give it to dad, ruin waiting at airports for him as well )

I was thinking if it was two passes I'd take the missus to the FLounge in SYD and use JQ35 to do it...

As a side note, I was affected, I had a flight cancelled, although I was then placed onto an alternate flight which was just as good (potentially better)

 

[oz_mark]

Just a little annoying, so I will need to make sure that I'm travelling international from either SYD or MEL by myself... Annoying thing is I don't know when that will next happen... (If I haven't used it before mid next year and am unlikely to do so I'll give it to dad, ruin waiting at airports for him as well )

I was thinking if it was two passes I'd take the missus to the FLounge in SYD and use JQ35 to do it...

As a side note, I was affected, I had a flight cancelled, although I was then placed onto an alternate flight which was just as good (potentially better)

I know the feeling, my next international flight is on 24 Dec, so I dip out on the points, and I have a first class lounge pass for one. and I don't think +1 would be impressed by me going alone to the first lounge :shock:

 

[nlagalle]

so we arent allowed to comment on these rewards based on individual circumstances without a snip comment or being called coughy by others? so much for discussion forums then.
Great for all those travelling next month but not everyone who has been affected fall into that batch.

I never said that, but your travel was affect by the union action, not QF grounding correct? I suggested perhaps you take the issue of it up with the Union?

 

[Pushka]

I know the feeling, my next international flight is on 24 Dec, so I dip out on the points, and I have a first class lounge pass for one. and I don't think +1 would be impressed by me going alone to the first lounge :shock:

So, you received a free pass into First class lounge but if you are travelling with a partner, which is quite common these days both of you cant enter?

As always, the devil is in the detail.

Just reading the news poll, and while these always need to be taken with a grain of salt, it looks like around 70% of respondents are saying that the offers arent doing the trick of rebuilding trust. Perhaps because they are not exactly particularly brilliant.

Is Qantas doing this to reward loyal customers, or are they are doing this tobuild confidence in their core clientele. Moot ppint, I think they missed the mark .

 

[oz_mark]

So, you received a free pass into First class lounge but if you are travelling with a partner, which is quite common these days both of you cant enter?

As always, the devil is in the detail.

The T&C's say a single entry for a single guest, so I'll have to save it up for another time!

^ Valid for a single visit to The Qantas First Lounge in either Sydney or Melbourne by one guest before the date specified on the invitation. Invitations cannot be renewed once expired.

 

[Deleted User]

...Puts fire suit on ready to be torched...

Example 1

Jim a Business Traveller for the past 3 years fly's numerous times with several airlines on a very regular basis, Jim always fly's with the cheapest airline or an airline with bonus offers to tempt his vulture habits of jumping on the best deals. Due to all this flying Jim has high status with many airline companies. Jim is given bonuses from one airline (Qantas) for his loyalty towards the company for the past 3 years even though he choses other airlines over Qantas more than 50% of the time...



Example 2

Joe and his family of 3 fly's occasionally for holidays & leisure, Joe aims to treat the family to one good holiday every year and has been lucky that this has been the case for the past 8 years. Joe has always travelled with Qantas as he believes his family should support an Australian run airline over other choices available. Many cases Joe pays a premium for choosing the Qantas metal. Joe understands that his loyalty and support towards Qantas at this critical time is more important than ever before. It is decided that Joe is not given a loyalty bonus from Qantas even though he chooses to fly Qantas on every occasion...


Question: Who is more loyal towards Qantas...? Jim or Joe...?


I personally don't have a problem with Qantas giving out bonuses like the recent offers, but I'm not sure their measure of loyalty is 100% true. Perhaps the offer should be named / defined as "Qantas thanks its high usage / spending customers" not "Qantas thanks its most loyal customers" since in the above example, the most loyal customer misses out...

Again, my 2c worth...

Ok, now let me prepare for the flames...

 

[Pushka]

I never said that, but your travel was affect by the union action, not QF grounding correct? I suggested perhaps you take the issue of it up with the Union?

Incorrect. We have been affected by both the strikes and the grounding. i had to go to work Saturday around 5pm when the grounding was called to quickly get people on flights to New Zealand first thing Sunday morning . In the weeks prior, we have had flights cancelled on the day of the flight. We have booked virgin where we could. We are just a small business in Adelaide and the Qantas issue has messed us around admirably. I hate to think how bigger businesses have been impacted.

And I bet the Unions would say they didnt need to strike if Q had been prepared to negotiate but that is a whole new kettle of fish!

 

[oz_mark]

I never said that, but your travel was affect by the union action, not QF grounding correct? I suggested perhaps you take the issue of it up with the Union?

People contract their travel with Qantas. It is up to Qantas to manage and deliver the travel.

 

[Pushka]

People contract their travel with Qantas. It is up to Qantas to manage and deliver the travel.

This is an excellent point.

 

[medhead]

Thanks, medhead. Hubby will be flying out of London on 23rd December on QF32 which leaves LHR around 11am. So, I think he should qualify for the double ff points one way from LHR to SYD. He is leaving SYD for LHR on 31st December.

Good stuff. I'm planning a trip that way in May and had only noticed night departures, did know about QF32.


Sent from my iPhone using Aust Freq Fly app so please excuse the lack of links.

 

[nlagalle]

Incorrect. We have been affected by both the strikes and the grounding. i had to go to work Saturday around 5pm when the grounding was called to quickly get people on flights to New Zealand first thing Sunday morning . In the weeks prior, we have had flights cancelled on the day of the flight. We have booked virgin where we could. We are just a small business in Adelaide and the Qantas issue has messed us around admirably. I hate to think how bigger businesses have been impacted.

And I bet the Unions would say they didnt need to strike if Q had been prepared to negotiate but that is a whole new kettle of fish!

And I was directly affected being in London when everything was grounded. So i found my own way home. Was i inconvenienced? yes. Was i angry, no. was I happy with what was offered. Yes. everyone whinging here is saying they want more. QF could offer double points and SC's and hand out F lounge passes and people would still whinge that it wasn't good enough. That is my point. just look at people who complained about the Virgin double SC offer! at the end of the day you had 2 days of re-organising flights due to QF grounding compared to weeks of unions playing games (including cancelling strike action at the 11th hour). I'll say it again, take your first point up with the unions!

And your cancelled flights in the weeks prior were because of? Union action. As a business owner you would have to agree you aren't going to bow to every union demand put on the table.

 

[medhead]

I know the feeling, my next international flight is on 24 Dec, so I dip out on the points, and I have a first class lounge pass for one. and I don't think +1 would be impressed by me going alone to the first lounge :shock:

You could check the meeting thread to see if there is a guest spot available.


Sent from my iPhone using Aust Freq Fly app so please excuse the lack of links.

 

[nlagalle]

People contract their travel with Qantas. It is up to Qantas to manage and deliver the travel.

True.. but will you say the same for Metro and train travel? they are contracted to the state government... look at how well that can run!

 

[oz_mark]

True.. but will you say the same for Metro and train travel? they are contracted to the state government... look at how well that can run!

Running a lot better now than it was!

 

[medhead]

.
Question: Who is more loyal towards Qantas...? Jim or Joe...?


I personally don't have a problem with Qantas giving out bonuses like the recent offers, but I'm not sure their measure of loyalty is 100% true. Perhaps the offer should be named / defined as "Qantas thanks its high usage / spending customers" not "Qantas thanks its most loyal customers" since in the above example, the most loyal customer misses out...

Again, my 2c worth...

Ok, now let me prepare for the flames...

Where are those matches? I think you've just highlighted the problem with the direction of qantas loyalty and some of the recent changes that seem to be cost cutting exercises. Now sure if they what to change the program, fair enough. But in doing so they are remove incentives to fly with qantas. The situation was lounges at T5 LHR is a good case. Sure saves them money but QP members have lost one reason to fly with a QF partner BA. No lounge access? Well I'll just fly the cheapest.

I know that removing ATA increased my flying with the competition, so I can access a lounge at all times. (NB this is not a comment about the correctness of removal of ATA, just about how I think removal is a negative in the long run)

I really think the pendulum has swung away from loyalty and over towards cost. Hopefully, it swings back and pendulums usually do swing back.


Sent from my iPhone using Aust Freq Fly app so please excuse the lack of links.

 

[harvyk]

...Puts fire suit on ready to be torched...

...snip...

I personally don't have a problem with Qantas giving out bonuses like the recent offers, but I'm not sure their measure of loyalty is 100% true. Perhaps the offer should be named / defined as "Qantas thanks its high usage / spending customers" not "Qantas thanks its most loyal customers" since in the above example, the most loyal customer misses out...

Again, my 2c worth...

Ok, now let me prepare for the flames...

Whilst I agree 100%, QF have no real measure of lack of loyalty. They simply see raw numbers on how many flights you take with them. They are in no way aware when you fly VA or NZ or EK... They simply see how frequently you fly QF or a QF partner like JQ \ AA \ BA and your FF number is given.

It would however be nice if loyalty was restricted to BIS miles on QF metal alone, not fare class + BIS miles, because right now it's possible to become a "very loyal" QF customer (eg a WP) and do only 2 SYD-MEL vv flights on QF a year.

 

[Pushka]

. As a business owner you would have to agree you aren't going to bow to every union demand put on the table.

You said our issues were only with the strikes, so I pointed out that we were also impacted by the groundings also.

And as a business owner we would not have shut the office door and told our customers we were not going to do business with you even though you had paid for our service and we dont know when we are coming back. Bottom line in us doing that = goodbye business.

And my point was simply that while they have offered these things, they are of no benefit to anyone who isnt travelling within their very restricted time frame. They are not making these offers to be nice, but they are in damage control.

 

[Oneworldplus2]

Whilst I agree 100%, QF have no real measure of lack of loyalty. They simply see raw numbers on how many flights you take with them. They are in no way aware when you fly VA or NZ or EK... They simply see how frequently you fly QF or a QF partner like JQ \ AA \ BA and your FF number is given.

I think this relates to every airline around the world.

It would however be nice if loyalty was restricted to BIS miles on QF metal alone, not fare class + BIS miles, because right now it's possible to become a "very loyal" QF customer (eg a WP) and do only 2 SYD-LHR vv flights on QF a year.

I like the AA system where number of sectors can be also used to qualify for status.