JohnK
Veteran Member
- Joined
- Mar 22, 2005
- Posts
- 44,098
Personally I believe that upgrading your loyal frequent flyers (you judge whether this should be limited to Platinum One, Platinum, Gold etc) more frequently on a space available basis would be good for business. Why? Because if you knew that this airline looks after you more than the other airline then you are likely to fly them more often.Now the caveats, I think it is great that off duty staff get upgraded. Definitely not judging that or suggesting staff shouldn't be upgraded. But I do think that the good will of an upgrade for a platinum is equally valuable.
Are we likely to ever see that happen at Qantas? Not to the scale that we expect. I know you had some luck while they had the recent op-up promotion but I flew on flights within the time frames specified in empty business class cabins and did not receive anything.
So how well was the "promotion" implemented?