Qantas to allow free changes, cancellations to Classic Flight Reward bookings to 30 September 2022

[AIRwin]

It was round about 2018. She was in J but I fancied seeing her off.
Booked an award LHR-LYS, waved her off, visited a couple of other lounges, then cancelled my flight.
Did get questioned at immigration. Think I said that something had come up at short notice and needed to stay in London

Don't try that in SIN...

 

[andye]

Don't try that in SIN...

It would have been even easier if I had remembered my UK passport.
As alluded to upthread, I did lose the points and copay so had paid my way (I think-lose track of who ends up paying for the lounge visit)

 

[Viper6]

Hi I booked a Classic Rewards in Business Class from Brisbane to Melbourne on 3rd November.

If I cancel this flight now, will I receive a full refund of points and taxes?

I'm a little unclear on the terminology when they say free cancellations to bookings to 30th September. As my travel dates are in November, does that mean the free cancellation does not apply?

Edit: I am looking to cancel and then immediately rebook and pay the carbon offset so I can work towards green tier.

 

[eminere]

I'm a little unclear on the terminology when they say free cancellations to bookings to 30th September. As my travel dates are in November, does that mean the free cancellation does not apply?

You can change or cancel an Australian domestic Classic Flight Reward booking fee-free until 30 September 2022.

 

[Matt_01]

Hi I booked a Classic Rewards in Business Class from Brisbane to Melbourne on 3rd November.

If I cancel this flight now, will I receive a full refund of points and taxes?

I'm a little unclear on the terminology when they say free cancellations to bookings to 30th September. As my travel dates are in November, does that mean the free cancellation does not apply?

Edit: I am looking to cancel and then immediately rebook and pay the carbon offset so I can work towards green tier.

You can change or cancel free of charge until 30 Sep 22 with all points and taxes being refunded however there is no guarantee your current reward seats will be available to rebook.

 

[MooTime]

Hi I booked a Classic Rewards in Business Class from Brisbane to Melbourne on 3rd November.

If I cancel this flight now, will I receive a full refund of points and taxes?

I'm a little unclear on the terminology when they say free cancellations to bookings to 30th September. As my travel dates are in November, does that mean the free cancellation does not apply?

Edit: I am looking to cancel and then immediately rebook and pay the carbon offset so I can work towards green tier.

Our of interest why do you want to attain green tier?
50SC or 10k points?
No other benefit., It's a completely useless click bait otherwise.

 

[Viper6]

Our of interest why do you want to attain green tier?
50SC or 10k points?
No other benefit., It's a completely useless click bait otherwise.

Yep trying to go for the extra SC.

What I might do is book another seat on the same flight, then cancel the original booking (as there are still classic reward business seats available).

 

[GrahamBRI]

Yep trying to go for the extra SC.

What I might do is book another seat on the same flight, then cancel the original booking (as there are still classic reward business seats available).

You can retrospectively pay for the green tier, carbon offset without cancelling your booking. There is a link in your account in the green tier section under offset flying, that you can click on to "offset an upcoming flight".

 

[sudoer]

You can retrospectively pay for the green tier, carbon offset without cancelling your booking. There is a link in your account in the green tier section under offset flying, that you can click on to "offset an upcoming flight".

Using this link didn't result in a green tier leaf for myself and many other members - did it work for you?

 

[docjames]

Using this link didn't result in a green tier leaf for myself and many other members - did it work for you?

I’ve had various experiences using this method - sometimes it processes normally, other times it gets hung up as “requested”.

 

[GrahamBRI]

Using this link didn't result in a green tier leaf for myself and many other members - did it work for you?

Actually, I can't say yet as only found it a few weeks ago and my flight is in future. I certainly will be putting in some feedback if it doesn't as the link is published with the promotion.......

 

[AFF Editor]

This is ending on Friday, so get in now if you want to take advantage!

Qantas Ending COVID Flexibility on Reward Bookings

Qantas' Flexible Classic Flight Rewards policy introduced due to COVID-19 will come to an end on 30 September 2022.

www.australianfrequentflyer.com.au

 

[FlyingKangaroo]

I'm in two minds about this ending. I certainly like the flexibility when I'm the one holding the ticket. I certainly don't like the thought of many others holding multiple bookings as potential placeholders and later cancelling without penalty as this further shrinks the pool of availability generally.

On balance, especially for international premium bookings, I suppose I favour reinstating at least a bit of a penalty to cancel those tickets.

Premium availability seems to be right back to where it was (virtually nonexistent) after the PR dump a few weeks ago, which dump we'll no doubt be hearing about from QF for the next year if anyone ever dares to criticise the lack of availability going forward.

 

[GrahamBRI]

As Qantas ends our ability to cancel without penalty, Qantas appears to be increasing their ability to cancel our flights without notice r compensation……. They are once again getting more back from us than they gave

 

[Viper6]

Anyone know how long it generally takes for the money to land back in your account once Qantas have processed the refund?

"Your refund for booking reference xx_xx_ has been processed, and we’ve refunded the cost of your ticket (that you paid using cash) to your original form of payment. Note: your bank or financial institution may take some time to credit the funds to your account."

Received that email on 7/9 and still haven't received the refund. Paid using a single-use card in Zip Pay. Have contacted Zip and they advised they haven't received any refund from Qantas.

I'm hoping I won't run into any issues with refund going into a black hole due to using to a single-use card. Seems Zip and Qantas will just point the finger at each other.

 

[FlyingKangaroo]

Anyone know how long it generally takes for the money to land back in your account once Qantas have processed the refund?

"Your refund for booking reference xx_xx_ has been processed, and we’ve refunded the cost of your ticket (that you paid using cash) to your original form of payment. Note: your bank or financial institution may take some time to credit the funds to your account."

Received that email on 7/9 and still haven't received the refund. Paid using a single-use card in Zip Pay. Have contacted Zip and they advised they haven't received any refund from Qantas.

I'm hoping I won't run into any issues with refund going into a black hole due to using to a single-use card. Seems Zip and Qantas will just point the finger at each other.

In my experience, while it can take weeks for that e-mail to come, the refund comes back to my card within a few days once it does. In your case, I fear it indeed has something to do with Zip. I'd call QF to confirm the date they processed the refund, the exact amount, and to which method of payment.

If it's indeed been done, call Zip with that information and confirm again.

I had this issue last year when a refund was returned to a card I'd cancelled a few months earlier and thus couldn't access. The bank (incorrectly) first claimed they "don't accept refunds to cancelled cards" and then (again incorrectly) claimed they hadn't received the refund. They had, but their frontline staff at best are completely ignorant and just spout off incorrect nonsense. I pressed because I know the financial regulations and credit card merchant terms well and they are extremely strict about these things, and lo and behold, once I threatened a formal complaint, someone found the refund and credited it back to my bank account within a day.

 

[SydneySwan]

Anyone know how long it generally takes for the money to land back in your account once Qantas have processed the refund?

"Your refund for booking reference xx_xx_ has been processed, and we’ve refunded the cost of your ticket (that you paid using cash) to your original form of payment. Note: your bank or financial institution may take some time to credit the funds to your account."

Received that email on 7/9 and still haven't received the refund. Paid using a single-use card in Zip Pay. Have contacted Zip and they advised they haven't received any refund from Qantas.

I'm hoping I won't run into any issues with refund going into a black hole due to using to a single-use card. Seems Zip and Qantas will just point the finger at each other.

I cancelled my last QF classic reward flight on 07/09 as well and had the points back within 2 hours and the refund was dated 09/09 on my card statement although I couldn't actually see it online until 12/09.

 

[ozflier]

I can understand Qantas need for money but I just wish there was availability of awards to be able to make a multi city booking at the one time!

 

[SydneySwan]

I have an international classic reward booking (an OWA) where want to change the last leg as J availability has now appeared on a different flight. Manage my booking online does not allow me to make the change. Does the current waiver to change fees apply to the Reward Assistance Fee of 7,700 points?

 

[VPS]

This has been great for me as I have booked and cancelled about 5 flights - best cancel the last couple and see if I can change another one