Qantas to launch in-depth partnership with Accor ALL

[jase05]

I have never really been an Accor guy. Stayed at a few over the journey and don't mind them (the AKL airport prperty is a beauty!) but looking at the ALL program it seems the status benefits are a bit lacking even for the highest tier.

I genuinely don’t know about other programs and what they offer as I’m not a member but I’ve found Accor Platinum benefits (and now Diamond) offer me far more than what I get as a HH Diamond. Everyone’s situation is probably different but I get the feeling that Accor look after us exceptionally well or maybe the grass is greener on the other side??

 

[jakeseven7]

I genuinely don’t know about other programs and what they offer as I’m not a member but I’ve found Accor Platinum benefits (and now Diamond) offer me far more than what I get as a HH Diamond. Everyone’s situation is probably different but I get the feeling that Accor look after us exceptionally well or maybe the grass is greener on the other side??

That’s an interesting comparison…

But you have to stay at Accor properties in Australia it’s not exactly the nicest range of hotels.

 

[jase05]

That’s an interesting comparison…

But you have to stay at Accor properties in Australia it’s not exactly the nicest range of hotels.

Generally we find that Accor usually have at least one nice property in the major cities or they have options that suit us for regular events (ie Pullman or Sofitel for MCG games) but where we find Accor wins hands down for us is in Asia and the ME where the hotels are much nicer and the service we get is mostly fantastic. I find HH can be hit or miss especially in Australia where I think some of their properties are showing their age and the service varies markedly. I still laugh at spending $20k plus a year with HH and then getting charged the coffee tax which is just petty IMO (thankfully most “forget” to charge it though) and if talks of them getting rid of breakfasts altogether then that might be the deal breaker for us and I’ll check out one of the other big groups

 

[dajop]

But you have to stay at Accor properties in Australia it’s not exactly the nicest range of hotels.

But certainly the biggest range of hotels, which makes it a lot easier to appeal to a wider range of people and businesses - accommodating different budgets (personal and corporate) an corporate policies, compared chains that only have properties at the top end.

Accor in Australia is really more like Marriott or Hilton is in the US, where the vast majority of properties in number are either lower tier brands, or lower quality mid-high range brands.

Not everyone in the broader society flies J all the time and stays in 5 star hotels all the time, unlike our little echo chamber here on AFF.

 

[Daver6]

Accor is severely lacking high end properties in Perth.

 

[wandering_fred]

Pity the program did not offer a boost of one level in the ALL program.
But the jump from 10 nights stay to 30 is a bit much in the normal program
The ALL hotels in SE Asia are normally a cut above the 3* ones I would otherwise select. Oz hotels are too expensive to consider a local holiday......
That is an opinion created by extensive wandering
Fred

 

[craven morehead]

Accor must have circa 3500 properties in Australia now. So there are options for all and sundry at differing price levels. On top of that you can find a place literally everywhere you go. It works for me as a Diamond and the QF tie up now is a nice little bonus.

 

[jakeseven7]

Generally we find that Accor usually have at least one nice property in the major cities or they have options that suit us for regular events (ie Pullman or Sofitel for MCG games) but where we find Accor wins hands down for us is in Asia and the ME where the hotels are much nicer and the service we get is mostly fantastic. I find HH can be hit or miss especially in Australia where I think some of their properties are showing their age and the service varies markedly. I still laugh at spending $20k plus a year with HH and then getting charged the coffee tax which is just petty IMO (thankfully most “forget” to charge it though) and if talks of them getting rid of breakfasts altogether then that might be the deal breaker for us and I’ll check out one of the other big groups

I noticed on Accor All site that not all hotels participate? Is that accurate?

 

[PineappleSkip]

Not everyone in the broader society flies J all the time and stays in 5 star hotels all the time, unlike our little echo chamber here on AFF.

fear not this pineapple is a three star sort of guy, and a lot of accounts receivable means I’ll be doing much of my ‘in NSW before Qld’ 14 days in caravan parks - not much rewards but cabins are often spacious.

cheers skip

 

[jakeseven7]

Not everyone in the broader society flies J all the time and stays in 5 star hotels all the time, unlike our little echo chamber here on AFF.

I’m not sure everyone on here flies J all the time and stays in 5 star all the time….

But there can be massive differences between a 4 star, and a 4 star. Massive. That’s for sure.

 

[jase05]

I noticed on Accor All site that not all hotels participate? Is that accurate?

Participate in the QF partnership or other?
Yes there are some in the Accor group that don’t play ball 100% ie Peppers and Mantra earn rate is woeful but I’ve still found they offer the other member perks such as upgrades, breakfasts etc.
For us the advantage is their sheer numbers around Australia and at varying budgets. Comes in handy if you are on the road and indeed we have stayed at Accor properties in remote places like Broken Hill, Mt Isa, Gladstone etc where you get the perks of a major chain. I just find their isn’t anywhere near enough HH properties around Australia.

 

[serfty]

I noticed on Accor All site that not all hotels participate? Is that accurate?

With some properties such a Ibis Budget you do not earn ALL points or get any benefits. There is a link to a list of these listed on the ALL T&C's.

List of excluded hotels and brands

List of excluded hotels and brands

all.accor.com

 

[RichardMEL]

tbh I was quite shocked QF Plat get Silver same as QF Gold or at the very least a P1 wasn't given something more. It's not so much because I am a P1 so wondering "where's the love?" but I am a little surprised they wouldn't have offered something. eg P1's get some sort of comp car rental (avis? not sure) status level that apparently is quite useful. If this partnership was quite so far ranging I'd have thought hey throw a bone. Now QFF may well have tried for some sort of a deal of course who knows. It does seem a bit insulting though. Afterall you'd think it would be in accor's interest - a Platinum and definitely P1 pax travels a lot and that will usually mean hotels.. if they already stay accor then great.. but if they don't throw in an Accor Plat or something status perk and that would possibly induce some to shift their stay spend.. either way it seems to be a net positive for the chain to offer something. As it is it doesn't exactly woo me.

The other limitation I find frustrating is that earn is only recognised for APAC properties (and seemingly not all as the fine print referred to participating properties, but I did not open it to look at the detail). So you know this means zilch if I'm going through europe (where Accor has a huge presence for obvious reasons) except for possible status benefits, and the QFF partnership isn't giving any real status boost so that may again influence travel habits.

 

[oz_mark]

With some properties such a Ibis Budget you do not earn ALL points or get any benefits. There is a link to a list of these listed on the registration T&C's.

Some Ibis Budgets in Australia do (the ones owned by the Iris group)

Australian (and other APAC countries) hotels don't participate in the Member Rate part of the program, so you'll often see a cross against that in Australia.

 

[Sprucegoose]

The Accor deal does absolutely nothing for me and reinforces my view that Hotel status per se is not worth going out of your way for. I stay where I want and find decent deals to suit, after all, purchases need to represent good value.

I am an ex-Royal Amb with IHG and that was certainly worth it. It was a reliable scheme, however, there was a limited choice of properties and not always convenient. When I was kicked out I felt a certain sense of freedom not bound by great benefits at limited and inconvenient properties.

Accor is a sub-optimal program that doesn't deserve my loyalty. I receive Silver status in any case with their dining card. Qantas P1 members ought to be matched at Accor's top tier. If they can't get that right I ought to feel the same confected anger as Macron over the subs deal. But no I will just calmly vote with my feet.

 

[jrfsp]

The Accor deal does absolutely nothing for me and reinforces my view that Hotel status per se is not worth going out of your way for. I stay where I want and find decent deals to suit, after all, purchases need to represent good value.

Yes agree and when travelling particularly for leisure i find the experience at smaller boutique hotels so much more enjoyable.

 

[kpro]

Everyone’s situation is probably different but I get the feeling that Accor look after us exceptionally well or maybe the grass is greener on the other side??

Attained Accor Diamond about 4 months ago and find it to be quite underwhelming compared to Hyatt Globalist, even though it's supposed to be a tier above.

It might also come down to what benefits you value. However, for me I feel like there is a lack of recognition of the status when checking in, no proactive offer of a late checkout and in general room upgrades at properties I've been to have seemed quite lacklustre compared to Hyatt.

Outside of properties, I have yet to receive any "Dining & Spa Rewards" and don't even have a Diamond card or Diamond welcome gift. Yes my address is correct.

The main advantage I find with Accor is the number of properties in almost every city.

The other limitation I find frustrating is that earn is only recognised for APAC properties (and seemingly not all as the fine print referred to participating properties, but I did not open it to look at the detail).

This is the other thing with Accor, benefits are limited to specific properties or even geography. Elite breakfast for example, is only provided daily in Asia Pacific. Welcome amenity, turndown service, complimentary minibar, ironing service and executive lounge all have restrictions on property types that offer these services.

 

[dajop]

I’m not sure everyone on here flies J all the time and stays in 5 star all the time….

But there can be massive differences between a 4 star, and a 4 star. Massive. That’s for sure.

I know .... a throwaway line. Should have put a few of these into the post

 

[PineappleSkip]

With some properties such a Ibis Budget you do not earn ALL points or get any benefits.

Just booked at a Mantra, which earns cough but a nice big room and clocks me up Gold again. I burned some points because IIRC the go for participating properties is to

• burn your reward points on the cough rate properties, because the earn rate on $$$ is rubbish, the price reduction using points is the same, but you still get credited with a night toward status if you are making a part payment, and
• pay in full at Mercure, Novotel, Sofitel that get the full earn rate.

And I always have to hunt for the table with the earn rates, so here they are

Base rate is for property types not listed below (e.g. Sofitel, Novotel, Mercure covers most)
cough rate below is at IBIS, IBIS STYLES AND MAMA SHELTER
coughper rate is at MANTRA, PEPPERS, BREAKFREE, ART SERIES AND ADAGIO
Dud rate is at ADAGIO ACCESS, JO&JOE AND GREET
And of course IBIS BUDGET don't participate accoring to the T&Cs (there seem to be unofficial exceptions) This pineapple gives Ibis Budget an "avoid like the plague" rating!
Nor does the GRAND MERCURE HUNTER VALLEY, the only Australian property on the exception list.

Cheers skip

Reward points

Classic	Base cough coughper Dud 25 12.5 10 5
Silver	31 15.5 12.5 6.25
Gold	37 18.5 15 7.5
Platinum	44 22 17.5 8.75
Diamond	44 22 17.5 8.75

Status points

For every Status

25 12.5 10 5

 

[Captain Halliday]

Just booked at a Mantra, which earns cough but a nice big room and clocks me up Gold again. I burned some points because IIRC the go for participating properties is to

• burn your reward points on the cough rate properties, because the earn rate on $$$ is rubbish, the price reduction using points is the same, but you still get credited with a night toward status if you are making a part payment, and
• pay in full at Mercure, Novotel, Sofitel that get the full earn rate.

And I always have to hunt for the table with the earn rates, so here they are

Base rate is for property types not listed below (e.g. Sofitel, Novotel, Mercure covers most)
cough rate below is at IBIS, IBIS STYLES AND MAMA SHELTER
coughper rate is at MANTRA, PEPPERS, BREAKFREE, ART SERIES AND ADAGIO
Dud rate is at ADAGIO ACCESS, JO&JOE AND GREET
And of course IBIS BUDGET don't participate accoring to the T&Cs (there seem to be unofficial exceptions) This pineapple gives Ibis Budget an "avoid like the plague" rating!
Nor does the GRAND MERCURE HUNTER VALLEY, the only Australian property on the exception list.

Cheers skip

Reward points

Classic	Base cough coughper Dud 25 12.5 10 5
Silver	31 15.5 12.5 6.25
Gold	37 18.5 15 7.5
Platinum	44 22 17.5 8.75
Diamond	44 22 17.5 8.75

Status points

For every Status

25 12.5 10 5

Seems odd that Peppers is on the coughper list.