Qantas TravelPass discussion

[Seat0B]

Thanks, used the number, I only waited 1 hour twenty and got to speak to someone, pass details have been resent and I have been able to use the pass.

Well that's a great outcome @DebVLee8! Welcome to posting on AFF, and as you've seen there is a wealth of knowledge and lovely helpful people on here!

 

[AIRwin]

My friend has also received her Travel Pass details from a cancelled SIN booking in 2020 after trying the number at my suggestion, but she ended up booking with SQ instead to save the Travel Pass for future use ..

 

[vee124]

Has anyone called up and got Qantas to convert Flight credits to a QantasPass? (Business rewards)

 

[nonscenic]

Has anyone called up and got Qantas to convert Flight credits to a QantasPass? (Business rewards)

I fear I may have to set aside a day and phone Qantas (reading a novel whilst in the wait queue).
I had two flight credits, one which was converted into a TP recently, but the other flight still remains a Flight Credit. Having tried to use it last year by phone booking was a nightmare. Qantas later cancelled the flight I eventually booked due to Covid, so its reinstatement was fortunately automatic. Maybe because of that however, it doesn't seem to have been converted to a TP.
There seems to be no sure reason why some FC have been converted to TP and not others

 

[Chief Wiggum]

Has anyone had experience receiving a UATP for a flight credit and not getting a password in the email?

I have received a number of this UATP overtime for the many cancelled QF flights.
I keep them logged in a spreadsheet for tracking etc and record the pertinent details including the PASSWORD supplied for each UATP.
I've used a couple already for booking new flights. They work great. Much more convenient than redeeming flight credits IMO.

Today I received another QF flight credit converted to UATP email from QF but this email from QF has no supplied password.

I've added today's pass to my spreadsheet with password cell blank for now and guess I'll have to take some long service leave and try to call QF and hope to get through before the pass expires on 31-12-2023

 

[SYD]

Has anyone had experience receiving a UATP for a flight credit and not getting a password in the email?

I have received a number of this UATP overtime for the many cancelled QF flights.
I keep them logged in a spreadsheet for tracking etc and record the pertinent details including the PASSWORD supplied for each UATP.
I've used a couple already for booking new flights. They work great. Much more convenient than redeeming flight credits IMO.

Today I received another QF flight credit converted to UATP email from QF but this email from QF has no supplied password.

I've added today's pass to my spreadsheet with password cell blank for now and guess I'll have to take some long service leave and try to call QF and hope to get through before the pass expires on 31-12-2023

Did you try the “Create/Forgotten password” link On the UATP login page?

https://www.qantas.com.au/quisportal/forgotpassword.jsf

 

[Chief Wiggum]

Did you try the “Create/Forgotten password” link On the UATP login page?

https://www.qantas.com.au/quisportal/forgotpassword.jsf

Ahhh... that did the trick. Thanks for the tip

Note that the new pw you choose has to be 6-10 chars and must container lower & UPPER & special-char & number. (they only tell you that after you choose a pw that doesn't meet these criteria)

 

[gerrib]

I have flight credit for flight cancelled July 29th last year Melbourne to Cairns return. I cannot log in to my Qantas Pass

 

[AIRwin]

If you lose your TravelPass details, contact your local Qantas office as soon as possible.

 

[serfty]

I have flight credit for flight cancelled July 29th last year Melbourne to Cairns return. I cannot log in to my Qantas Pass

Is this a "travel pass" or a "flight credit"?

 

[gerrib]

flight credit seems to have been put on Travel Pass. i have contacted qantas for new login details

 

[RichardMEL]

If you have the travel pass number and the exp date you don't need the password to use it of course.

When going to use a TP you put in the number and the system will show you the amount of the credit you can use. This is during a flight payment stage. You don't actually need to login to anything unless it is just to check the balance of the credit

 

[RooFlyer]

Well.. that is frustrating and weird (I've not had one converted myself so have not seen this).
one would presume/hope when the TP is used that should clear that out but how odd.

More general comment about keeping track of TP's(and credits)... I keep my own record whenever I receive one (or make a new booking with a credit or TP) so I keep track of how much, when expires, what trip it is linked to (or was cancelled from) etc. May seem a bit cough but I have a record separate to QF and track what I have to use as well as things I might be waiting on things like DSC from once booked and flown, so I can refer back. I only remove them when flights are flown and all expected items are received.

Question for anyone, but RM may be able to help. Apologies, its so long since Travel Passes were a thing.

I'm not nearly as well organised as RM and lost track of how I used my 2 Travel Passes, if I have used them . I have the paperwork for them (linkage to the cancelled PNR, password etc).

I have a couple of bookings that I THINK I used the TPs in, but there's no reference on the e-ticket to the TP and they have a different PNR.

So: If I used a Travel Pass, does the original PNR carry through the TP onto the new booking, or mentioned in the payment area, or is it just subsumed into a new booking?

Yeah, yeah, I know ... clueless

 

[Lynda2475]

There are no PNRs assosicated with the Travel Pass, they are basically cash. SO if you made a new booking and used the TP to pay some or all of the baance there will be a new PNR.

You cant tell if you have used the TP by looking at the PNR, you need to keep a recrd.

You can look up the balance of any TP using the link and password sent by Qantas.

 

[RooFlyer]

There are no PNRs assosicated with the Travel Pass, they are basically cash. SO if you made a new booking and used the TP to pay some or all of the baance there will be a new PNR.

You cant tell if you have used the TP by looking at the PNR, you need to keep a recrd.

You can look up the balance of any TP using the link and password sent by Qantas.

Excellent - ta. Quite the audit trail needed to be followed, esp when the redeemed flight got changed a couple of times. The DSCs awarded a month after flying with no PNR ref!

 

[RichardMEL]

Excellent - ta. Quite the audit trail needed to be followed, esp when the redeemed flight got changed a couple of times. The DSCs awarded a month after flying with no PNR ref!

Unfortunately it really is - which is why I keep a tally of credits/TP's for myself. So much easier.

Just recently I did a clean up as several TP related DSC's had posted, so I could update my records to reflect that - so I know what's "in play" and what's "to be used" (and done is done when all the expected credits are received and the TP is exhausted).

So the way I do it is:

a) original booking PNR and a date ref (eg: ABC123 - MEL-OOL 1/1/22. Cancelled to TP number: xx_xx_xx_xx password yyyyyy. I also include the value of the TP so I know how much I have to pay with and the TP expiry date (eg: 12/22)

then when I make a new booking with that TP I update with the new PNR and the value and dates of flight booked.

and finally I have a separate fun list if I expect DSC related to a TP (which is no longer a thing, but many of us still have a bunch with one of the offered options from last year). So I reference the boking PNR and travel date. Just as a double check.

Once the DSC post (which could be a few weeks-a month post travel) then I can remove all those references. Plus I also keep the email e-ticket confirmations (which again list the PNR in the subject line, which is easy to find) in a folder of such things. That also includes, of course, the original TP emails, and the associated "opt in" email confirmations that came with them (eg "DSC opt in for TP #nnnnnnnnnn). So again, I can clear those out since they're no longer needed as any kind of proof should things like DSC not post.

yeah it probably is a bit cough, but I can open the file (just a simple text file, nothing fancy) and see easily how many TP's I have with what value and when they expire and not have to login to a credit balance check or hope that maybe QF might show the info in my account page or whatever.

Not that this helps you of course, but it's a general view of the "paperwork" I keep both as proof and tracking.

it's nice to see the number of TP's / credits I have left dwindling

 

[RooFlyer]

it's nice to see the number of TP's / credits I have left dwindling

I just had the two, and they are now Gooooooonnnne <Bill Lawry>. But next time, I'll know the drill

But my auditing also reminded me which of my future flights are DSC - and I HAVE made a note of those!

 

[CaptJCool]

I used a TP to book a cheap flight to re-qualify for WP.

However, I cancelled in on account “potential COVID” expecting the residual taxes credit to go back to my credit card.

wrong, it ended up back on the TP. AND none of the fully used TPs dropped off my booking list before travel .....

I need go look see now if they have finally vanished upon actual flights - nope still there... sighs

 

[encryptededdy]

I used a TP to book a cheap flight to re-qualify for WP.

However, I cancelled in on account “potential COVID” expecting the residual taxes credit to go back to my credit card.

wrong, it ended up back on the TP. AND none of the fully used TPs dropped off my booking list before travel .....

I need go look see now if they have finally vanished upon actual flights - nope still there... sighs

I didn't think travel passes showed up on your booking list? Unless that's new, or you're confused with regular flight credit?

 

[RichardMEL]

I didn't think travel passes showed up on your booking list? Unless that's new, or you're confused with regular flight credit?

aha!

in true QF Consistently Inconsistent(tm) style... some DO and some do not.. and sometimes they change what you see. Now used to be (some) flight credits (old style) would show in the account, but not always (and thus this drove me to keep my own records to be sure and not forget)....

i have not seen TP's show on my online account myself, but have read anecdotes that they do.. or some do.

So... everyones mileage may vary