Qantas Upgrades - Successes or Failures (post results)

[Cheesey Mac]

Two failures for me today, two passengers, one gold and one bronze

QF887 ADL-PER
Y -> J (T-6 hours)

QF9 PER-LHR
Y -> J (T-10 hours)

At 6’3 it’s going to be a long night I think

 

[SnHill]

I've had pretty good luck in the past 12 months, I have been SG FF up till now, just minted as WP through '25.

24/1/23 QF12
LAX-SYD Y -> J requested, got PEY for 2 PAX. This one was weird, they deducted no points for this upgrade, however they didn't credit me any SC's or Points for the sector either.

10/3/23 QF148
AKL-SYD Y -> J Successful at the gate

30/5/23 QF8
DFW-SYD Y -> J Successful

7/7/23 QF3
AKL-JFK PEY -> J Successful

18/8/23 QF4
JFK-AKL-SYD Y -> J successful

I have another QF3 coming up in a couple of weeks with a PEY -> J request in, hopefully WP status gets me the upgrade as the loading looks pretty full in J, last one I'm shooting for for the year thankfully.

 

[PineappleSkip]

Welcome to AFF, @SnHill May your posts be as successful as your upgrades.

 

[BrettV]

WP flexible economy ticket

24/9
QF9 MEL-PER successful upgraded at gate, unsuccessful for PER-LHR

2/10
QF30 HKG-MEL unsuccessful (T-10)

 

[Mr_Orange]

In another 2 months and 2 weeks, this thread will have been going for 10 years! I'm sure there others on the forum of this length, or even longer, but still, I think that is fairly impressive.

 

[wandering_fred]

QF 44 (DPS-SYD) B class fare issued by AA 28 Sep
1 J seat left at check in
Unsuccessful at gate (Manual checklist - nominally "training")
Though I did retain an empty seat next to me.

Pity the transition to A330s on this route starts after my return.

The perils of wandering
Fred

 

[willyroo]

12 Sep:

Friends on QF1 SIN-LHR - both Bronze. Y was full.

Both Y -> U upgrades confirmed around 24 hours prior to flight.

 

[devlin]

QF2 LHR-SIN
R --> J
T-30

Achieved Gold upon arrival into SIN.

 

[jotalira]

27/09 - QF81 - SYD - SIN - Saver -> J - Successful
01/10 - QF82 - SIN - SYD - Y -> P - Successful

Gold

 

[PeterA]

Sept 4th SYD-LHR QF1, two seats both Plat, PE to J
Oct 3rd LHR-SYD QF2, two seats both Plat, PE to J
First world problems I know, but still very annoying

 

[Nigeldw]

Just had the most bizarre conversation with Qantas.

Im booked Mel to Syd to LHR today. QF1, WP, PE (T). Syd to LHR Upgraded PE to Business confirmed T-24. All good

Wake up this am i receive SMS saying my flight from Mel to Sydney cancelled, call Qantas they tell me there are no flights available Mel to Syd so i cant go to LHR today. Absolutely nothing available.........

I look online and there are seats selling on the 9am, 10am, 11am and 12 am. The Qantas lady tells me these are not available to me, only for new bookings ! After a row and 30 minutes on the phone they agreed to put me on the 12 Noon.........madness............

 

[Must...Fly!]

Just had the most bizarre conversation with Qantas.

Im booked Mel to Syd to LHR today. QF1, WP, PE (T). Syd to LHR Upgraded PE to Business confirmed T-24. All good

Wake up this am i receive SMS saying my flight from Mel to Sydney cancelled, call Qantas they tell me there are no flights available Mel to Syd so i cant go to LHR today. Absolutely nothing available.........

I look online and there are seats selling on the 9am, 10am, 11am and 12 am. The Qantas lady tells me these are not available to me, only for new bookings ! After a row and 30 minutes on the phone they agreed to put me on the 12 Noon.........madness............

This is the absolute most basic function of a call centre agent and they just can't get it right

HUCA, maybe after 0700 est, you'll hopefully get AKL/HBA and get on a flight that suits you

I'd also submit feedback for whatever it's worth. The absolute clowns that make these decisions in Mascot have got to know what they're doing to their paying customers.

 

[PineappleSkip]

QF’s submission to the Senate Committee looking into the Qatar bilateral air service agreement included another sorry and this promise

We're focused on continuously improving our reliability and our product and service standards, including:

• Putting more specialists in our call centres to help solve problems faster;

Given the mindset that QF has shown in the recent past, and the resurgence of know nothings in QCCs suggests that the dot point has been implemented by getting Mindpearl to increase staffing. While it would help address wait times, adding more incompetence does not improve service.

 

[levelnine]

I'd also submit feedback for whatever it's worth. The absolute clowns that make these decisions in Mascot have got to know what they're doing to their paying customers.

This level of incompetence absolutely needs to be reported straight to the CEO. Management need to know what is happening on the front line.

 

[SnHill]

Final Upgrade request of the year successful.

20/10 QF3
AKL - JFK PEY -> J Successful at T-30

 

[Mule]

Bonus. In Darwin last night waiting for baggage and noticed that the robot has upgraded me to J on QF1991 to Cairns this morning. No request for upgrade made.
The wheel turns, maybe.

 

[harls]

Just had upgrade success confirmed (T-30) for QF1 SYD to LHR from J to F for tomorrow. I’m only gold so a bit surprised.

 

[wandering_fred]

Sat 14 Oct QF 43 SYD-DPS flex ticket in conjunction with AA PremY transPacific)
J4 previous day J1 morning of flight upgrade at the gate

Sun 15 Oct QF 46 DPS-MEL (last minute flex ticket due to JQ cancellation)
J0 when checked at ticketing
two gate upgrades

too much jet lag to properly appreciate either....

A peril of wandering
Fred

 

[Mule]

Bonus. In Darwin last night waiting for baggage and noticed that the robot has upgraded me to J on QF1991 to Cairns this morning. No request for upgrade made.
The wheel turns, maybe.

As I'd assumed Y was chockers so it was to the carrier's advantage as well. "Operational Reasons" are not always bad.
WP and PC (if it matters).

 

[Port Power]

As I'd assumed Y was chockers so it was to the carrier's advantage as well. "Operational Reasons" are not always bad.
WP and PC (if it matters).

WP will be why you were upgraded. Points Club has nothing to do with it. Nice one!