Qantas want to give me money

[FlyingFiona]

I received an email from Qantas today saying I'm getting a refund of $10 for a Passenger Movement Charge for which I was overcharged. They will refund to the original card. That card is dead and buried so I rang Qantas and got through to useless call centre staff who told me so many different versions of what happens next that I don't believe any of them.

Has anyone else had this type of issue? How did you get the $$?

 

[markis10]

Ten years or so ago when I made LTG I thought I would see what happened with the ten months of QP membership I had on suspension for the 15 years I had membership through status, Qantas were happy to refund this to the original form of payment in 1997, and had no alternatives, gave up.

 

[Happy Dude]

I had an issue with Origin recently who asked for my bank account details to process a refund for two accounts. Cue a long email back-and forth where they said they'd transfer the money soon, then said no it has to be to the original payment method, then said it couldn't be a joint bank account, then said it'll have to be another credit card. Eventually, after much insistence by me, the money was transferred to a bank account.

Similarly, Hilton insisted they can only issue a refund to the original card but, after much insistence by me and showing evidence the original card was closed, money was refunded to a different Amex in my name.

I think some members here regularly overpay bills or cancel orders and get refunds to another payment type to avoid points/cash clawbacks. Perhaps they might share the tricks of the trade.

 

[Jacques Vert]

I've had money refunded from QF. I had to provide a statutory declaration stating the original credit card had been closed and include my bank account details.

It took a couple of calls but we got there in the end.

 

[FlyingFiona]

Thanks, I'll get one written up and send it to them. I was told to wait because they would contact me when their transfer bounces from my account. (Yeah, right!)

 

[muppet]

Thanks, I'll get one written up and send it to them. I was told to wait because they would contact me when their transfer bounces from my account. (Yeah, right!)

Stat dec for $10? Surely your time and sanity is worth more?

 

[FlyingFiona]

Stat dec for $10? Surely your time and sanity is worth more?

Road test for when it's a flight refund?!

 

[Pele]

I got the same email yesterday. Will keep an eye out for the windfall.

 

[ausfox]

Interesting that they have long term account details. How safe is that?