QF 71/72 cancelled today PER-SIN-PER

[Cynicor]

Our Adelaide one is currently ahead of time,I’d that counts

 

[MelbFlyer]

Due to tech reasons QF has cancelled my flight from SIN back to PER.

I was in SIN yesterday checking in for QF36 to MEL after having my own flight cancellation the day prior (QF38 on Saturday evening) and there was a gentleman who turned up at the counter only to be told that his flight to PER was cancelled.

It obviously seemed like the passenger wasn't aware of the cancellation beforehand which is pretty poor of Qantas to not contact.

I received a text message plus an app notification of the cancellation of my flight 12hrs prior to the flight. I then immediately called Qantas instead of sitting around waiting for them to take action.

For my cancelled QF38 flight, I strongly suspect it was due to operational reasons as the next day's service (yesterday) was upgraded / changed to an A380 instead of an A330-200. Seems convenient for Qantas to cancel a flight and then upgrade the next one to a larger aircraft - probably to combine passenger numbers onto the 1 service instead of having 2.

 

[PERLHR]

I was in SIN yesterday checking in for QF36 to MEL after having my own flight cancellation the day prior (QF38 on Saturday evening) and there was a gentleman who turned up at the counter only to be told that his flight to PER was cancelled.

It obviously seemed like the passenger wasn't aware of the cancellation beforehand which is pretty poor of Qantas to not contact.

I received a text message plus an app notification of the cancellation of my flight 12hrs prior to the flight. I then immediately called Qantas instead of sitting around waiting for them to take action.

For my cancelled QF38 flight, I strongly suspect it was due to operational reasons as the next day's service (yesterday) was upgraded / changed to an A380 instead of an A330-200. Seems convenient for Qantas to cancel a flight and then upgrade the next one to a larger aircraft - probably to combine passenger numbers onto the 1 service instead of having 2.

That is interesting and I had heard that the MEL had been cancelled the day before. I received a text message when I was in the air between KUL and SIN on MH metal so this was only by a few hours before departure although another FF was adamant that QF knew the aircraft in question VH-EBL was tech at PER the night before but they (QF) notified no one. This cannot be substantiated. I subsequently received about another 5 messages of the canx flight including after being re-routed! Can't make it up with this shower can you?

 

[Quickstatus]

eventually re routed via SYD on AY metal

What about rerouting via LHR and then QF10?

Do westbound flights eve make up time enroute?

No. Usually flying east is quicker due to prevailing winds

 

[PERLHR]

No but I did have a passing thought of Qatar via DOH!

 

[jb747]

No. Usually flying east is quicker due to prevailing winds

The actual flying time is always less, but the schedules are supposed to take into account the historic achieved times. So it should be scheduled longer heading west, and if it isn't then they're taking a lend. Again.

 

[Quickstatus]

take into account the historic achieved times.

Reminds me of the QF1/2/9/10 via DXB and the CEO who will not be named decided to put the A380 fleet into a high utilisation tempo.

 

[PERLHR]

Just as a final.on this....is anyone smart and able to give me a screen shot of what Qantas would "issue" (I forget the terminology for the cancellation notification thingy) as the reason for the cancellation of the PER-SIN flight QF71 on Sunday 29Oct? I'm going into battle with QF.

 

[AIRwin]

Just as a final.on this....is anyone smart and able to give me a screen shot of what Qantas would "issue" (I forget the terminology for the cancellation notification thingy) as the reason for the cancellation of the PER-SIN flight QF71 on Sunday 29Oct? I'm going into battle with QF.

Select "Insurance Letter" as the category?

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[kangarooflyer88]

I was in SIN yesterday checking in for QF36 to MEL after having my own flight cancellation the day prior (QF38 on Saturday evening) and there was a gentleman who turned up at the counter only to be told that his flight to PER was cancelled.

It obviously seemed like the passenger wasn't aware of the cancellation beforehand which is pretty poor of Qantas to not contact.

In fairness to Qantas, they may have done that to minimize to prevent a blow out of their customer service wait times. Much better to deal with the problem at the airport on the day of travel than to sort out the problem days or weeks in advance, I reckon.

-RooFlyer88

 

[MelbFlyer]

Much better to deal with the problem at the airport on the day of travel

I don't know how it went for the gentleman on Sunday afternoon in SIN who got told literally at the counter that his flight to PER was cancelled, but I know for me, the above would be absolutely the opposite of what I'd want (if there was a cancellation).

You've already packed your things, checked out of your accommodation / left home, made your way to the airport, only to be told at the counter that your flight is cancelled?

I'd much rather be advised in advance that my flight was cancelled so I can make alternative plans (which is what happened - I received a text / app notification 11hrs prior to the flight time that it was cancelled).

As soon as I got the message I called Qantas immediately and got a replacement flight, and in the class that I originally booked (business).

I did however, get another text message 4hrs later saying that they put me on the flight that I had already called up and got confirmed.

I wonder had I not called and just waited for the text, whether I still would have been on business class as booked, or bumped to economy / PE (as others may have snapped up business seats in the interim).

 

[Quickstatus]

It obviously seemed like the passenger wasn't aware of the cancellation beforehand which is pretty poor of Qantas to not contact.

assuming that QF was able to contact him.

...overseas... phone turned off....

 

[MelbFlyer]

assuming that QF was able to contact him.

...overseas... phone turned off....

It's 2023 - most people (ie. 95%) travelling should have phones with them or at the very least have access to emails.

It's not wise to turn off your phone / not have your own number on to receive calls and texts. By doing so, you're leaving yourself pretty vulnerable.

If you've lost your phone, that's a different story.

 

[Quickstatus]

It's not wise to turn off your phone

Agree, but how is an airline supposed to contact a passenger if contact details provide by the passenger are inoperative

 

[MelbFlyer]

Agree, but how is an airline supposed to contact a passenger if contact details provide by the passenger are inoperative

In that case, it's the fault of the passenger to provide inaccurate / not up to date details.

 

[Quickstatus]

In that case

Correct, and not necessarily the fault of the airline.

Communication only occurs if the loop is closed.
Sending an sms or email is not communication. It is only when a reply is sent, that communication has occured.

 

[JohnK]

It's 2023 - most people (ie. 95%) travelling should have phones with them or at the very least have access to emails.

It's not wise to turn off your phone / not have your own number on to receive calls and texts. By doing so, you're leaving yourself pretty vulnerable.

If you've lost your phone, that's a different story.

Email is acceptable but not everyone checks emails every hour.

I refuse to answer calls from Australia when I am overseas due to the ridiculous practice of charging roaming rates to answer a call but can receive SMS if the Aussie sim is in the phone. I may have the Thai sim in phone for days on end.

We should not have to call to deal with cancellations. Airline needs to have team on standby at all times and fix these issues quickly.

 

[Mattg]

QF37/38 have been cancelled twice in the past few days.

I'm booked on QF37 tomorrow and half-expecting Qantas to cancel it for "operational reasons" (not enough seats sold).

 

[MelbFlyer]

QF37/38 have been cancelled twice in the past few days.

I'm booked on QF37 tomorrow and half-expecting Qantas to cancel it for "operational reasons" (not enough seats sold).

Yep, that's exactly my thoughts too.

My QF38 flight (A330-200 scheduled) on Saturday 28/10 was cancelled and the next day's service was upgraded to an A380 - presumably to combine two plane loads onto the one service instead.

I eventually got QF36 on Sunday 29/10 on a B787-9.

I could see that the A380 used was the non-refurbished one - as I was in business, I'd be fuming had my service been downgraded to the older business cabin layout (2-2-2).

 

[AIRwin]

For my cancelled QF38 flight, I strongly suspect it was due to operational reasons as the next day's service (yesterday) was upgraded / changed to an A380 instead of an A330-200. Seems convenient for Qantas to cancel a flight and then upgrade the next one to a larger aircraft - probably to combine passenger numbers onto the 1 service instead of having 2.

Wonder if it's due to the commencement of the Finnair wet lease instead? The A380 operated SYD-SIN on Saturday and previously used to overnight before turning around to SYD but was no longer required due to the first Finnair A330 operating SIN-SYD on Sunday so it was available as a spare to operate to MEL.