Qf Platinum Status Renewal

[munitalP]

I think you're making a total mockery of your own reasoning (in the nicest possible way). Take the true frequent flyer who is flying enough to make Plat twice each year for 3 years. Then for some reason or other (long service leave, head a external review team) they take off six months from flying duties and fall just short for getting to plat. (plat twice a year = plat SC every 6 months).

Surely, you must agree that by assessing the individual situation qantas are in fact providing a benefit to a true frequent flyer?

edit: of course your position might be more valid at lower status levels.

My argument is not regarding the WP who falls short a hundred or two hundred FF SC's.... - 800+ - rearly!!

Read the original posting again, I did and it got my back up

Also, no offence (nicest possible way above) taken

Mr!

 

[medhead]

Read the original posting again, I did and it got my back up

Also, no offence (nicest possible way above) taken

Mr!

Glad I didn't offend

totally agree that its not exactly good to milk an extension out of qantas. Not good form and all that, old chap. But then again free extensions are appropriate sometimes.

 

[oz_mark]

Glad I didn't offend

totally agree that its not exactly good to milk an extension out of qantas. Not good form and all that, old chap. But then again free extensions are appropriate sometimes.

It's one thing for QFF to throw it your way, or to request info, but seems another to beg for it

 

[Batesy]

I dont' think that I "begged" for my wifes Platinum renewal. Qantas offered an opportunity to demonstrate planned travel and my wife had a significant level of travel, well in excess of the 1200 required credits in her previous year.
If a QFF member has peaks and troughs in their significant travel its logical to look at that over a longer period and average it out. If the averages don't stack up then fair enough if the status changes.

 

[munitalP]

Glad I didn't offend

totally agree that its not exactly good to milk an extension out of qantas. Not good form and all that, old chap. But then again free extensions are appropriate sometimes.

Yep totally agree! but the exceptiopn to the rule shouldn't become the rule

Coming second does not equate to a virtual first in my books...

I am interested now how many other FF schemes out there would comp preimum customer status - not too many I am guessing but I am sure we will be told.

Mr!

:-|

 

[munitalP]

I dont' think that I "begged" for my wifes Platinum renewal.

...If the averages don't stack up then fair enough if the status changes.

But they didn't stack up did they....

Mr!

:-|

 

[Batesy]

But they didn't stack up did they....

Mr!

:-|

Yes they did stack up. 2620 credits over two years, divide by two years, 1310 each year, thats an average.....

I wont expect to have her comped again.

 

[Tooner]

Yes they did stack up. 2620 credits over two years, divide by two years, 1310 each year, thats an average.....

I wont expect to have her comped again.

One of my colleagues is quite particular about knowing this, and he was told the auto-renewal will only kick in if you have an average of around 2000 SC over the last few years.

But there also seems to be quite a few levels of renewal for WP:

1. You earn 1200 SCs
2: You are earning at a rate that implies you will earn 1200 SCs so they auto renew 2 - 3 months prior to expiry
3: You receive a nice letter 1 month prior to expiry saying even though you haven't earned 1200SCs we're extending WP anyway, but make sure you do earn them next year; and
4: you are well short and asked to outline travel plans.

Of course, a fifth one could be special pleading, but then...

I've managed 1 a few times, had 2 in 2007 (earned SCs anyway) and 3 in 2008 (fell 10SCs short). Maybe I get 4 this year, but by Late March I'll be about 200SCs short

 

[oz_mark]

One of my colleagues is quite particular about knowing this, and he was told the auto-renewal will only kick in if you have an average of around 2000 SC over the last few years.

But there also seems to be quite a few levels of renewal for WP:

1. You earn 1200 SCs
2: You are earning at a rate that implies you will earn 1200 SCs so they auto renew 2 - 3 months prior to expiry
3: You receive a nice letter 1 month prior to expiry saying even though you haven't earned 1200SCs we're extending WP anyway, but make sure you do earn them next year; and
4: you are well short and asked to outline travel plans.

Of course, a fifth one could be special pleading, but then...

I've managed 1 a few times, had 2 in 2007 (earned SCs anyway) and 3 in 2008 (fell 10SCs short). Maybe I get 4 this year, but by Late March I'll be about 200SCs short

In my experience ther is a 5.
5. You are well short and they comp you anyway

Over the years I've had complimentary extensions a couple of times, and got the letter. I struggle to believe the averaging thing, cause in my case that didn't work.

Personally, I think they have the same people that work in yield management working on extensions. All voodoo.

 

[MEL_Traveller]

Last year I had the 'you are short, please let us know your future travel plans...' which I take it is my 'once off' let out of jail free card?

However, they sent me this letter about a month before the end of my membership year and I easily requalified with the required 1200 anyways.

Question: soes the computer now think that it has given me my get out of jail free and so will not offer me another one for some time? Or do you think somehow it recognised I didn't take advantage of it?

I wonder if another poster here has experience of this same situation? I ask becuase I'm not sure this year whether i will actually get near the 1200.

Cheers

mel_t

 

[Mal]

Question: soes the computer now think that it has given me my get out of jail free and so will not offer me another one for some time? Or do you think somehow it recognised I didn't take advantage of it?

I'm in a slightly similar boat - I'll make my 1200 (just over 1200!), but I was "comped" when I was short and the letter advised me so.

I presume that the computations will take into account your true SC earn - not their actions. Over the next 12 months, Qantas is expected to be a little more lenient with renewals based on the economic situation. BA Has already started doing this, and Qantas will follow.

 

[medhead]

I dont' think that I "begged" for my wifes Platinum renewal. Qantas offered an opportunity to demonstrate planned travel

To clarify I wasn't thinking of anyone in particular with my comments. In your case, Qantas asked its fair enough to reply.

 

[coolumbla]

I've just done the process

I fell short due to flights not happening and booking ineligible code shares (thank you travel agent!)

I fell 300 ish short but submitted my usual RTW j trip and i have been comped for the next year.

It seems straight forward to me
A prior relationship and demonstrated consistency is viewed favourably.

There was a period about 2-3 years ago was there not when we all got renewed early even if we didn't have the credits? Around the time virgin introduced theirs?

 

[jaffa]

As there is no Gold thread l will add this just as information.

The Mod's can delete it if they think it should not be here.


Ok, time to share!

On Thurs last week l contacted QF to once again chase up some missing QANTAS DRIVE points (this happens about every 2nd time l use this service)

When you book this service you do so over the phone with a QF sales agent. Whilst you are on the line they put you on hold while they ring the car company (usually Hughes limousines) and make the booking on your behalf.

The problem with this service is you don't recieve any form of confirmation, no E-mail, nor is there any rule to attach this reservation to your flight booking :evil:

Whilst they say it is common sense to list the reservation to the flight booking it only occurs about once in every 2 bookings in my experience.

So l am forever chasing missing points.:-|
The reason l use this service is due to QF giving 5 points for each dollar spent so when l pay with my AMEX Gold in total l recieve 12.5 points per $ spent and that is the best transfer rate possible useing a "business pays principle.

Anyway, last week l was trying to sort the problem out and the QF rep noticed that my QF gold status was maturing on Feb 28 and l was still 160 points shy of renewal with no bookings pending.
The agent noticed my loyalty via my previous history and usual J/F cabin pref and asked, had l recieved the invitation to state my future flight intentions for consideration of a status retention.

I said no l have never got one of those things, so he said he would have one E-mailed to me.

Well none came,:evil: I have always wanted to get one of these things

But today l recieve a gift basket of 6 bottles of mixed aussie wines of excellent quality plus a QF travel voucher (250.00) with a hand written note of appology re the missing points from the same agent. He also provided me with a "service planning managers" name and phone number to contact re my recomendations for fixing the QANTAS DRIVE problem.

I then log onto my QF FF account and low and behold find my status renewed to gold until Feb 2010. :shock:

I have just got off the phone from the call to the "manager" where l have been asked to take part in a focus group re the drive programe.
It seems (according to her) that only 1 out of 4 QF agents know anything about the programe and this has stumped QF senior trainers who don't train on the programe at all.

I have been invited to attend an interview/meeting when next in SYD (March) at Mascot center.

QANTAS never ceases to suprise me

 

[Aggi]

Well I am pleased to report that thanks to Qantas my issue has been resolved. Reason that I wasn't comped after submitting my travel plans was my fault in not reading the instructions closely enough and submitting each flight segment as a return rather than listing each one way segment individually. Hence I appeared to be short in status credits. A phone call to Qantas once I realised my mistake resulted in my submitted plan being corrected and I have been comped for next year. Very happy - thank you Qantas

 

[Tooner]

But there also seems to be quite a few levels of renewal for WP:

1. You earn 1200 SCs
2: You are earning at a rate that implies you will earn 1200 SCs so they auto renew 2 - 3 months prior to expiry
3: You receive a nice letter 1 month prior to expiry saying even though you haven't earned 1200SCs we're extending WP anyway, but make sure you do earn them next year; and
4: you are well short and asked to outline travel plans.

5: you are well short and renewed anyway (as suggested)

I've just discovered another one:

To help you re-qualify for Platinum, you'll receive 50 extra Status credits on your next Qantas, QantasLink or codeshare flight with a QF flight number. Valid for new bookings made and travel taken before 7 May 2009^.

We'll automatically award the bonus Status credits to your account after you fly.

As my year ends 31 May the timing is interesting. It also noted that my SC were 600 at the time, 600 to go, but since then I've earned 240 from HKG return and 180 due in March, so meeting the remainder shouldn't be too hard. I'll take the extra 50 SCs though

 

[serfty]

... I'll take the extra 50 SCs though

... and the related 556 QFF points ...

 

[Tooner]

... and the related 556 QFF points ...

Would be welcome, but how so?

 

[JohnK]

... and the related 556 QFF points ...

Would be welcome, but how so?

With Qantas you earn 5,000 loyalty bonus FF points for every 450 SCs. So 50 Scs would earn a pro-rata of ~556 QFF points....

 

[Tooner]

With Qantas you earn 5,000 loyalty bonus FF points for every 450 SCs. So 50 Scs would earn a pro-rata of ~556 QFF points....

Oh accrual...I'm more mark-to-market