QF Understocking the Champers?

[ComeFlyWithMe]

Yes very serious. I will personally offload myself if I don't find pyjamas in the correct size. I will also offload myself off any flight unless I can be guaranteed of a minimum of 3 bottle of champers to myself (flights over 10 hours) or 2 bottles (flights under 10 hours).

So you're the one that made the news?

 

[Flying mermaid]

Enjoyed reading the comments...are you all serious?! Going to change airlines because they do (don't) serve 1998 Chateau nuef de Wanker? Get real! If these are the only things that matter...good grief. Yes, we all pay a LOT of money to turn left when we get onto an aircraft, its a worry. We all want to feel special. I just think we all take it a little too far sometimes (ducking and swerving the bottles of empty Moet and VB that will be thrown my way!):shock:

I think it is more about getting what you pay for, rather than being precious. e.g. If you take your car in for a service, and they don't check the oil or whatever (sorry I don't drive, so a bit hazy on all this ), would you still use that service provider, or would you find one who does what they are supposed to as part of the service? Bubbly is not a deal breaker for me - my most important thing (after getting there with my luggage in one piece), is to be served pleasantly and quickly, so that the flight is enjoyable and I can maximise my sleep time. However once I have that, then quality of food and wine is pretty important. We had two legs with BA last year in F - JHB-LHR and LHR-JFK - Mr FM is refusing to ever fly BA again, because the food was awful. Maybe that makes us pretentious, or maybe it is just there are plenty of choices so why fly with someone who lets you down. The only power a consumer has, is to vote with their feet.......

 

[Pushka]

Enjoyed reading the comments...are you all serious?! Going to change airlines because they do (don't) serve 1998 Chateau nuef de Wanker? Get real! If these are the only things that matter...good grief. Yes, we all pay a LOT of money to turn left when we get onto an aircraft, its a worry. We all want to feel special. I just think we all take it a little too far sometimes (ducking and swerving the bottles of empty Moet and VB that will be thrown my way!):shock:

First up, I've never travelled in F. I rarely get to travel in J. But even though I pay thousands of dollars less than people who do, we all arrive to our destination at the same time.

Which means that given the steep price differential then it's the 'small' advertised things that make the difference. So if an advertised feature doesn't materialise on a regular basis then of course it makes a difference.

 

[burmans]

i guess some people expect to actually get what they've paid for.

Yeh, I agree with this. What exactly are we paying these exorbitant prices if not for that luxury expereince. For someone who usually goes to midrange restaurants and drinks midrange wines my expectation if I step up is equally high.

Don't get me wrong, I do think that some people here seem to have high expectations even with low price, but if you pay the bucks I don't think it is unreasonable to expect the experience to match!

 

[infinity]

I have consciously swicthed to MH for my trip SYD/KUL/CDG (F from KUL to CGD) away from QF F class to get to Paris. Endless glass of 2003 Dom for me and +1.

A380 and better product than QF A380. Equivalent to book the cook too on MH!

Coming home tomorrow on TG A380 CDG/BKK then 744 BKK to SYD in F Class.

Will report the Champs supply then for TG, but despite several F class champs failures on QF, best I get was a Red Roo apology after I raised it on this forum.

I had unsderstood the QF cabin crew reported the "out of stock' via their reporting systems but never had any apology or feedback from QF after the flights.

When travelling F class on long haul I expect to be treated like royalty and make no apology for it at the prices of the ticket.

QF have previously given me some points in compensation for less than great experiences in F class, maybe Red Roo that's something to consider.

Otherwise people will vote with their feet and change carriers.

I did with this trip to Paris- 2 F Class tickets gone to other carriers!

 

[MEL_Traveller]

exactly! we have paid for it.

scenario 1:

you do the weekly grocery shop on-line at woolways. order arrives but the dish washing power is missing. so you call woolways:

'um hi... I got your order, which is great, but the dishwasher powder is missing'
'oh yeah, we ran out if that'
'ok... but you advertised it for sale'
'yeah, but we ran out'
'but you advertise that you carry two brands of premium dish washing powder, couldn't you have out the other one in?'
'sorry, we don't actually stock the other brand, we just advertise it'
'oh... so can I have some money back?'
'of course not'
'put I paid for it!'
'sorry... we still delivered the groceries.'
'but you said the dish washing supply problem had been fixed'
'sorry, we're woolways. but before you go... which part did you say was 'great'? we'll be certain to pass that back!'

scenario 2

you're at a restaurant and have BYO'd that special bottle of taittinger for your anniversary. you have most of the bottle but decide to save the last two glasses to have with dessert.

the waiter arrives to take your dessert order and you ask for your champagne.

'sorry, we're out of the champagne'
'but that was my champagne'
'yeah sorry... we're out of it now'
'but how could this happen?'
'oh.. you see that lady over there at the bar?! she's one of our regulars. we like to give her treats every now and then. we gave her rest of your bottle'
'ummm... but shouldn't you have checked if I wanted anymore first?'
'sorry'
'well... I'm not happy... but we'll order the creme brûlée'
'sorry... but we're out of that...'


wests tigers... if the same places did the same thing to you as the above examples, on a regular basis... wouldn't you change?

 

[infinity]

Here Here

And I did (Change)!

 

[phily]

Yes very serious. I will personally offload myself if I don't find pyjamas in the correct size. I will also offload myself off any flight unless I can be guaranteed of a minimum of 3 bottle of champers to myself (flights over 10 hours) or 2 bottles (flights under 10 hours).

Two male passengers did just that last year on a Qantas flight. They were travelling from SYD in F, asked for their F pyjamas upon boarding but there was none left, only J jamies, so they demanded to be let off and they were. It got quite a bit of media coverage at the time. Of course, there must have been more to it than just the jamies.

 

[Aussie_flyer]

Two male passengers did just that last year on a Qantas flight. They were travelling from SYD in F, asked for their F pyjamas upon boarding but there was none left, only J jamies, so they demanded to be let off and they were. It got quite a bit of media coverage at the time. Of course, there must have been more to it than just the jamies.

indeed. I am aware of it, my post was tongue in cheek and referring to that incident

 

[Deleted member]

exactly! we have paid for it.

scenario 1:

you do the weekly grocery shop on-line at woolways. order arrives but the dish washing power is missing. so you call woolways:

'um hi... I got your order, which is great, but the dishwasher powder is missing'
'oh yeah, we ran out if that'
'ok... but you advertised it for sale'
'yeah, but we ran out'
'but you advertise that you carry two brands of premium dish washing powder, couldn't you have out the other one in?'
'sorry, we don't actually stock the other brand, we just advertise it'
'oh... so can I have some money back?'
'of course not'
'put I paid for it!'
'sorry... we still delivered the groceries.'
'but you said the dish washing supply problem had been fixed'
'sorry, we're woolways. but before you go... which part did you say was 'great'? we'll be certain to pass that back!'

scenario 2

you're at a restaurant and have BYO'd that special bottle of taittinger for your anniversary. you have most of the bottle but decide to save the last two glasses to have with dessert.

the waiter arrives to take your dessert order and you ask for your champagne.

'sorry, we're out of the champagne'
'but that was my champagne'
'yeah sorry... we're out of it now'
'but how could this happen?'
'oh.. you see that lady over there at the bar?! she's one of our regulars. we like to give her treats every now and then. we gave her rest of your bottle'
'ummm... but shouldn't you have checked if I wanted anymore first?'
'sorry'
'well... I'm not happy... but we'll order the creme brûlée'
'sorry... but we're out of that...'


wests tigers... if the same places did the same thing to you as the above examples, on a regular basis... wouldn't you change?

We were accidentally on the receiving end of the wine scenario once

 

[yngflyer]

what do you guys think I should do about this?

was in 1E the other night on the way home from the east coast- pre-dinner drinks great, small plate great, half way through second course and asked if I wanted another drink, said more red please, but they were out of the red? And would I mind swapping to something else which I did- the only thing was we were about the start our decent and the CSM was getting their stuff together I saw one of the full bottles of red being put into their cabin luggage!!! Surely they wouldn't hide a bottle and then take it off rather than offering it to the couple of paying customers asking for it??

I thought about letting qantas know but then I thought it might be a bit petty! But i just thought it was a really unusual thing to see! (Ps I also though they always had 2 choice of red in business - that night only one!)

 

[lovestotravel]

what do you guys think I should do about this?

was in 1E the other night on the way home from the east coast- pre-dinner drinks great, small plate great, half way through second course and asked if I wanted another drink, said more red please, but they were out of the red? And would I mind swapping to something else which I did- the only thing was we were about the start our decent and the CSM was getting their stuff together I saw one of the full bottles of red being put into their cabin luggage!!! Surely they wouldn't hide a bottle and then take it off rather than offering it to the couple of paying customers asking for it??

I thought about letting qantas know but then I thought it might be a bit petty! But i just thought it was a really unusual thing to see! (Ps I also though they always had 2 choice of red in business - that night only one!)

Report
Report
Report

 

[Red Roo]

what do you guys think I should do about this?

was in 1E the other night on the way home from the east coast- pre-dinner drinks great, small plate great, half way through second course and asked if I wanted another drink, said more red please, but they were out of the red? And would I mind swapping to something else which I did- the only thing was we were about the start our decent and the CSM was getting their stuff together I saw one of the full bottles of red being put into their cabin luggage!!! Surely they wouldn't hide a bottle and then take it off rather than offering it to the couple of paying customers asking for it??

I thought about letting qantas know but then I thought it might be a bit petty! But i just thought it was a really unusual thing to see! (Ps I also though they always had 2 choice of red in business - that night only one!)

I'm extremely concerned to hear this and would like to follow up internally. Please send me a private message with the details for my reference.

 

[Pushka]

Absolutely not petty at all. Good on Red Roo for being right onto it. It could have been perfectly innocent (a purchase) but it does raise the question.

 

[medhead]

exactly! we have paid for it.

scenario 1:

you do the weekly grocery shop on-line at woolways. order arrives but the dish washing power is missing. so you call woolways:

'um hi... I got your order, which is great, but the dishwasher powder is missing'
'oh yeah, we ran out if that'
'ok... but you advertised it for sale'
'yeah, but we ran out'
'but you advertise that you carry two brands of premium dish washing powder, couldn't you have out the other one in?'
'sorry, we don't actually stock the other brand, we just advertise it'
'oh... so can I have some money back?'
'of course not'
'put I paid for it!'
'sorry... we still delivered the groceries.'
'but you said the dish washing supply problem had been fixed'
'sorry, we're woolways. but before you go... which part did you say was 'great'? we'll be certain to pass that back!'

Sorry but this is wrong. 2 items missing from last weeks home delivery order. Called the national call centre number and they refunded immediately. There was a third item that I thought was missing as well. Turns out they substituted it with another equivalent product. But I told them missing because I thought the substituted product was also listed - also refunded. No questions asked.

 

[MEL_Traveller]

Sorry but this is wrong. 2 items missing from last weeks home delivery order. Called the national call centre number and they refunded immediately. There was a third item that I thought was missing as well. Turns out they substituted it with another equivalent product. But I told them missing because I thought the substituted product was also listed - also refunded. No questions asked.

lol. the conversation was a parody of what it would be like if qantas ran a grocery business, based on their under-stocking of champagne, and the promise that it had been fixed but hadn't

 

[Sprucegoose]

This is reportable. Happened to me once and I flew the next 10 sectors with virgin , after letting QF know.

We pay good money and vote with our feet ultimately.

Good on red roo for a swift response. Good management.

 

[MelUser]

I've seen AA flight attendants doing this at the end of a transcon (SFO to JFK) - dividing up the little spirit bottles amongst themseves. When they saw that I'd seen them they offered me some (I was on the way to the toilet). I politely declined citing security screening procedures!

 

[Pushka]

We had the opposite experience in PE Heathrow to Singapore. The French crew were delightful (two youngish men) and the service excellent. They were going to give us the unopened stock until we realised that as we were only in transit it would be seized.

 

[Duffa]

Still haven't recovered from the distress of watching the SQ FA pour the remains of all the unfinished wine/champers bottles into a giant slops tray as we neared MEL. I offered to take some home but was told by a very sympathetic CSM, that it was a legislative requirement. What a waste!
(and don't say I should have drunk it on-board! )