Yes, it is always best to give as much imformation as possible because, individual passengers will want answers to different questions. Even if no informations is available.
Yes. Lets think about the passengers' mind-set. A forced but safe landing in a less-than-familiar country and taken to the terminal to see what happens next, with Christmas reunions planned etc etc. From what we hear
so far (again, unlikely to be the whole story) they then had only themselves to keep themselves amused. Frustrations, reasonable or not, will emerge; speculation etc.
I wonder at what stage the passengers were told that a A380 was being mobilised out of SYD to pick them up? And how informed? Anyone seen that info?
As for the particular pax's comment, I think that's more a reflection on the reporting journal than what the passenger might have said.
I wonder if the Captain made an announcement on the ground. If the Captain indeed triggered the release of the fire extinguishers, he/she would have know that the aircraft was not operational with cargo in the cargo hold. If I were a passenger, and if the Captain said that, then hopes of re-boarding in a few hours are lost, and I'll start planning a stay in Baku or investigated a separate flight out of Baku (Maybe even, if I had internet, quickly finding if an AFF contributor has a Baku TR
)
Given that there must have been an extended time between engines off and disembarkation, I'd be staggered if something wasn't said at that time; but in that immediate aftermath I dare say the Captain wouldn't have been venturing much. After disembarkation, QF32 appears to be the Gold Standard from what I understand to have been the immediate aftermath of a similar 'forced landing' type of incident. Of course SIN was a much more benign place to land than GYD.
Who gives two coughs what passengers think. Follow the Airbus and company procedures, try and keep your job by doing the right thing, and whatever the passengers think or want comes last. Braindead morons , can’t believe I even read that.
As to the first bit, that may be an all too common attitude amongst certain airlines, even in normal operations. But I really wish they would, as it would make things more pleasant all round. I can make a somewhat tenuous connection between this and flight-deck attitudes that say there is no point informing passengers (when safe to do so) about incidents in the air because there is nothing the passengers can do with that information and it isn't going to change anything.
As to the the rest, and the quoted comment from the pax, I wouldn't think it even worth addressing.
