QFF Award CX flight confirmed and then wait listed, what are my next steps?

[ShrinkWrapped]

I understand your view, but wouldn't this fall on to QF for being the ticket issuer? Issuing a ticket with no availability due to their own technical fault? They should be held for some accountability

Did they actually issue an 081 ticket out of curiousity or just an e-ticket confirmation?

Personally I still think that this falls to CX rather than QF, they could have chosen to honour the reservation but chose not to.

 

[Mwenenzi]

I understand your view, but wouldn't this fall on to QF for being the ticket issuer? Issuing a ticket with no availability due to their own technical fault? They should be held for some accountability

As above did you receive an 081 e-ticket by email? Not just a 6 character PNR.
Like NZJnrDoc, likley an IT issue of CX and communication in real time to QF IT. A combined CX/QF technical fault.

If QF have sent you a 081 e-ticket up to QF to get you SYD-HKG. They have your money/points deducted. A QF problem with CX is not your problem.

 

[Dave G]

I have 081 nos for all my flights.... Also have the credit card transaction that shows U class purchase with the 081 no

somehow the 4 PE seats that I had showed up again ( must have taken a long while to clear inventory ).
These ones have gone straight through as confirmed

So now I have double the flights booked from PER-HKG and HKG ->DXB.
I know which ones I'd prefer.
Cost me a few thousand points for insurance ... It will be an interesting conversation in the washup of all this

[B][FONT=book antiqua]Mwenenzi[/FONT][/B] - so you are saying that its now up to Qantas as they have issued 081 no's ?​

Do you know any way we can have this confirmed

 

[gojun]

As above did you receive an 081 e-ticket by email? Not just a 6 character PNR.
Like NZJnrDoc, likley an IT issue of CX and communication in real time to QF IT. A combined CX/QF technical fault.

If QF have sent you a 081 e-ticket up to QF to get you SYD-HKG. They have your money/points deducted. A QF problem with CX is not your problem.

Did they actually issue an 081 ticket out of curiousity or just an e-ticket confirmation?

Personally I still think that this falls to CX rather than QF, they could have chosen to honour the reservation but chose not to.

Yep, I have a 081 e-ticket number, it even shows on RJ and CMT even though I’m now waitlisted.

I’ve made other bookings already based on receiving my 081 e-ticket only to check later in the day it’s now waitlisted.

There was another thread with a similar issue, OP had to raise an issue with ACA and have them force QF to reissue a ticket, but he said that took ACA 5 months to respond. I fly out in under 3 months.

Thoughts on next steps? There is no other U availability on in the whole month.

 

[gojun]

I have 081 nos for all my flights.... Also have the credit card transaction that shows U class purchase with the 081 no

somehow the 4 PE seats that I had showed up again ( must have taken a long while to clear inventory ).
These ones have gone straight through as confirmed

So now I have double the flights booked from PER-HKG and HKG ->DXB.
I know which ones I'd prefer.
Cost me a few thousand points for insurance ... It will be an interesting conversation in the washup of all this

[B][FONT=book antiqua]Mwenenzi[/FONT][/B] - so you are saying that its now up to Qantas as they have issued 081 no's ?​

Do you know any way we can have this confirmed

That’s great news for you! One less thing to worry about!

 

[Dave G]

Hmm just thought - even if it does 'go through' should I brace myself fora mysterious downgrade to y ?

 

[Dave G]

That’s great news for you! One less thing to worry about!

Yep - was actually in 2 minds -
1 ) Leave it empty and 'force' Qantas to find a way to get me Hong Kong
2) Book it for insurance

Given my confidence with Qantas - I took option 2

 

[gojun]

Yep - was actually in 2 minds -
1 ) Leave it empty and 'force' Qantas to find a way to get me Hong Kong
2) Book it for insurance

Given my confidence with Qantas - I took option 2

Did customer service say they will ask CX to reinstate the ticket for you or was something else done for you?

 

[Dave G]

Any joy today ? none for me

 

[gojun]

Not much progress but I called yesterday, found someone more helpful, they said we're waiting on CX to respond to the reinstatement request. If they do not respond by next month, then Qantas will find you an alternative flight. But what are the odds I will get someone as helpful as this and I cop the "cancel or another award flight" is the only option person? I did reach out to the Twitter team too, they responded with waiting on reinstatement request as well.

What's your situation now?

 

[Wiki]

I was told reinstatement request submitted and to call back in 24 hours, I called back today and was told another request put through and call back in 48 hours. My flight is in July.

What I don’t get is..

I booked on Qantas website, there a status of US which I was told today means unsellable. No average person would know this and would assume there’s no issues with their ticket.

The Qantas app says Waitlisted, but what if I didn’t use the app?

The Cathay site says booking invalid, but not everyone would check the Cathay site.

I have an E-ticket and points deducted, so one would assume everything is fine had I not gone looking for trouble.

 

[gojun]

I was told reinstatement request submitted and to call back in 24 hours, I called back today and was told another request put through and call back in 48 hours. My flight is in July.

What I don’t get is..

I booked on Qantas website, there a status of US which I was told today means unsellable. No average person would know this and would assume there’s no issues with their ticket.

The Qantas app says Waitlisted, but what if I didn’t use the app?

The Cathay site says booking invalid, but not everyone would check the Cathay site.

I have an E-ticket and points deducted, so one would assume everything is fine had I not gone looking for trouble.

That’s my thought too! If I showed at Cathay counter, what would happen? Is it Cathay’s responsibility to get me Tommy destination or Qantas the ticket issuer? What a pain. Would travel insurance cover us?

Did they say they will find you an alternative flight?

 

[Wiki]

She mentioned she would look for an alternative flight, which i suggested there was 13 business class seats available on a Qantas flight for the same day.
After more confusing replies, she said another request was forwarded to reinstate the seat.
Also mentioned cause I booked a CX flight, she would try to get me on a CX flight.
I told her I didn’t care which airline as long as I had a confirmed seat. She put me on hold and just said the reinstatement request has been out thru and to call back for an update, at which point I was out of energy to keep arguing.

 

[kangarooflyer88]

That’s my thought too! If I showed at Cathay counter, what would happen? Is it Cathay’s responsibility to get me Tommy destination or Qantas the ticket issuer? What a pain.

Good question! In theory the issuer (Qantas) would be responsible, but I have heard stories of the operating airline picking up the slack and doing the right thing!

Would travel insurance cover us?

Depends what travel insurance you are referring to. If it's an independent policy you take out, quite likely (although you'll want to read the T&Cs). If it's a policy from the credit card used to book the flight it will depend on the credit card used. Generally if you use an airline branded credit card to pay taxes & fees on an award with said airline you'll be covered. For instance, I think if you have the Qantas AmEx Ultimate card you should be protected on a Qantas classic award (although I could be mistaken there).

 

[gojun]

Good question! In theory the issuer (Qantas) would be responsible, but I have heard stories of the operating airline picking up the slack and doing the right thing!

Depends what travel insurance you are referring to. If it's an independent policy you take out, quite likely (although you'll want to read the T&Cs). If it's a policy from the credit card used to book the flight it will depend on the credit card used. Generally if you use an airline branded credit card to pay taxes & fees on an award with said airline you'll be covered. For instance, I think if you have the Qantas AmEx Ultimate card you should be protected on a Qantas classic award (although I could be mistaken there).

Lucky I paid with Qantas Amex Ultimate for myself, partner and child. Would they be covered too? Should I call up and ask for guidance or is travel insurance one of things they can only advise after it’s occurred?

Post automatically merged: Feb 28, 2023

She mentioned she would look for an alternative flight, which i suggested there was 13 business class seats available on a Qantas flight for the same day.
After more confusing replies, she said another request was forwarded to reinstate the seat.
Also mentioned cause I booked a CX flight, she would try to get me on a CX flight.
I told her I didn’t care which airline as long as I had a confirmed seat. She put me on hold and just said the reinstatement request has been out thru and to call back for an update, at which point I was out of energy to keep arguing.

At least they were more helpful. The person I got only offered “cancel this flight or another award ticket”. She didn’t offer to reinstate or find alternate flight even though the ticket was issued, she said it’s not Qantas’s problem and it was Cathay’s. I was pretty frustrated talking to this agent.

How many times have you called now?

 

[jaseb]

I took managed to snag award seats in J on CX (MEL-HKG, HKG-LHR) for July.
Points were deducted, taxes charged, flights were ticketed (at least, I received 081-* eticket numbers) and showed confirmed.

The QF app now shows "Waitlisted" and the booking has disappeared from MMB on the Qantas desktop site. Hmmm...

edit: I punched the PNR into MMB and the Status on the booking now shows "Status: US" - any ideas what this might mean?

 

[kamchatsky]

I took managed to snag award seats in J on CX (MEL-HKG, HKG-LHR) for July.
Points were deducted, taxes charged, flights were ticketed (at least, I received 081-* eticket numbers) and showed confirmed.

The QF app now shows "Waitlisted" and the booking has disappeared from MMB on the Qantas desktop site. Hmmm...

edit: I punched the PNR into MMB and the Status on the booking now shows "Status: US" - any ideas what this might mean?

Use your PNR to check in Cathay Pacific website to see if this is a valid booking.

 

[clifford]

I understand your view, but wouldn't this fall on to QF for being the ticket issuer? Issuing a ticket with no availability due to their own technical fault? They should be held for some accountability

Of course, it's Qantas' responsibility to fix (not that they definitely will).

 

[gojun]

I took managed to snag award seats in J on CX (MEL-HKG, HKG-LHR) for July.
Points were deducted, taxes charged, flights were ticketed (at least, I received 081-* eticket numbers) and showed confirmed.

The QF app now shows "Waitlisted" and the booking has disappeared from MMB on the Qantas desktop site. Hmmm...

edit: I punched the PNR into MMB and the Status on the booking now shows "Status: US" - any ideas what this might mean?

@Wiki said US means unsellable. Are you able to give @jaseb some more info?

This whole sale has been a mess if you ask me.

 

[mx838383]

I had a similar issue with booking 2XJ class classic reward CX flight as part of a OWR trip. Luckily I had CMT and checked straight after booking and found no e-ticket number showed up even though I’ve got PNR. I found out that I wasn’t ticketed at all even though paid. I found out via CX they are holding those tickets only for 2hrs, and if Qantas don’t ticket, I will lose those seats. Luckily I called up Qantas and got a good agent (which is rare). She said she will call ticketing straight away and call me back which she did. I also emailed the ticket escalation team in the mean time. Not sure if it’s the combo effort but it was fixed within 2hrs.