QFF Ideas & Suggestions

[medhead]

I didn’t realise there was a CNS JQ lounge… I thought the old QP became The Reef lounge operated by CX?

It has, but it is a jetstar lounge as well for use by starclass. It specifically has JQ listed on the door. Note I did say not owned by JQ.

but one guy said 'if you're going to just pour this in I can't we are not allowed to serve doubles'.

This is the type of situation where a skill called lying is useful. 'no I wouldn't dream of pouring it into one glass' :-|

 

[Stealth]

A few suggestions based on my experineces this week:

• Don't leave pax sitting on the aircraft for 20+ minutes awaiting push back because freight (not baggage) is late arriving.

• The "late arrival of your inbound aircraft" is not an explanation for a delayed departure. How about "crewing stuffed up again", "the captain overslept" and other more informative reasons?
• ATC do not create delays; the airlines scheduling, poor airport infrastructure (e.g. no high speed turn offs, stupid noise abatement requirements) are the cause of delays (No I am not an ATC).
• Make Darwin - Adelaide a CityFlyer like other flights, improve the menu to at least CitiFlyer standards (although see below) and don't ask for payment for drinks with lunch
• Change the menu (and the chef that advises you). New service concept is good, but the food is no better, both in Y and J

 

[nlagalle]

• The "late arrival of your inbound aircraft" is not an explanation for a delayed departure. How about "crewing stuffed up again", "the captain overslept" and other more informative reasons?
• ATC do not create delays; the airlines scheduling, poor airport infrastructure (e.g. no high speed turn offs, stupid noise abatement requirements) are the cause of delays (No I am not an ATC).

The weather plays just a bigger part in delays. And can be the delay of late arrival of your aircraft (happened to me a few weeks back). It will never run on time all the time.

 

[straitman]

A few suggestions based on my experineces this week:

• Don't leave pax sitting on the aircraft for 20+ minutes awaiting push back because freight (not baggage) is late arriving.

• The "late arrival of your inbound aircraft" is not an explanation for a delayed departure. How about "crewing stuffed up again", "the captain overslept" and other more informative reasons?
• ATC do not create delays; the airlines scheduling, poor airport infrastructure (e.g. no high speed turn offs, stupid noise abatement requirements) are the cause of delays (No I am not an ATC).
• Make Darwin - Adelaide a CityFlyer like other flights, improve the menu to at least CitiFlyer standards (although see below) and don't ask for payment for drinks with lunch
• Change the menu (and the chef that advises you). New service concept is good, but the food is no better, both in Y and J

I was going to take you to task on the first three but we can see that you are kidding. Aren't you :?:

No problems with the last two though.

 

[serfty]

The "late arrival of your inbound aircraft" is NOT an explanation.

I know the plane was late ... please tell me (truthfully) WHY it was late.:evil:

 

[oz_mark]

The "late arrival of your inbound aircraft" is NOT an explanation.

I know the plane was late ... please tell me (truthfully) WHY it was late.:evil:

Because it left the last port late :mrgreen:

Do the staff always know why it was late?

 

[serfty]

Because it left the last port late :mrgreen:

Do the staff always know why it was late?

Actually, it's not difficult for staff to find out - information on reasons for delay is generally available through the archaic USAS.

 

[oz_mark]

Actually, it's not difficult for staff to find out - information on reason for delay is available through the archaic USAS.

But how many passengers are that interested?

 

[TheInsider]

Why does it matter why the plane is late? If it's late it's late, it shouldn't matter why it's late!
By knowing isn't going to make it leave earlier

 

[tuppaware]

The new QP call ' HALLO, QF blah blah now boarding'
now thats odd.

 

[straitman]

The "late arrival of your inbound aircraft" is NOT an explanation.

I know the plane was late ... please tell me (truthfully) WHY it was late.:evil:

Because it left the last port late :mrgreen:

Do the staff always know why it was late?

Does it really matter why it is late :?:

Taking this to the extreme. It was late this time because it was late last flight. It was late last flight because it was late the flight before etc. Originally it was late early this morning because SYD ATC were a staff member short or the weather was bad and the a/c required holding.

 

[TheInsider]

• The "late arrival of your inbound aircraft" is not an explanation for a delayed departure. How about "crewing stuffed up again", "the captain overslept" and other more informative reasons?

Because the general public don't care about if a plane is/was delayed due to higher than expected head winds, changes due to route changes (maybe due to wx), a sick cabin crew member, cabin crew stuck in a traffic jam, a toliet lock being fixed, waiting for an engineer to remove chewing gum from a seat due to a passenger putting it on there on the previous flight. Or runways being closed at certain times due to works, then a really late pax to board so then freight has to be offloaded due to runway restrictions and MTOW's.

• ATC do not create delays; the airlines scheduling, poor airport infrastructure (e.g. no high speed turn offs, stupid noise abatement requirements) are the cause of delays (No I am not an ATC).?

So if another airline had to have a priority landing this is due to the airline's scheduling. ATC make planes go in holding patterns!

 

[JohnK]

But how many passengers are that interested?

A lot more than you think!

Does it really matter why it is late :?:

Taking this to the extreme. It was late this time because it was late last flight. It was late last flight because it was late the flight before etc. Originally it was late early this morning because SYD ATC were a staff member short or the weather was bad and the a/c required holding.

Personally I feel it matters why an aircraft is late. Perhaps it is time for airlines to revise their tight scheduling and allow more time between flights. Yes I know they may have less flights on their schedules but there would also be less delays and cancellations.

Does it matter if a passenger is late and are they able to get on the next flight without paying change fees?

 

[Oneworldplus2]

A lot more than you think!


Personally I feel it matters why an aircraft is late. Perhaps it is time for airlines to revise their tight scheduling and allow more time between flights. Yes I know they may have less flights on their schedules but there would also be less delays and cancellations.

Good point John. I feel that sometimes the schedules are just too tight and when there is a half hour delay, it starts setting off the domino effect.

Does it matter if a passenger is late and are they able to get on the next flight without paying change fees?

I think you can on a full flexible ticket? But l understand your point being made in this example.

 

[oz_mark]

A lot more than you think!

...and the corolloary is that I supsect that it is a lot less than you think.

Personally I feel it matters why an aircraft is late. Perhaps it is time for airlines to revise their tight scheduling and allow more time between flights. Yes I know they may have less flights on their schedules but there would also be less delays and cancellations.

Do passengers really care if the infinite improbabilty drive needed to be replaced or the Nutrimatics Drink Dispenser needed a refill?

You do realise that reducing aircraft utilisation would have an affect on prices?
Does it matter if a passenger is late and are they able to get on the next flight without paying change fees?[/QUOTE]

 

[serfty]

Does it really matter why it is late :?:
...

To me it often does matter. It goes back to a time in a QP when there was an announcement for PAX on my flight number QFxx_ to approach the service desk.

I was lied when I went up "that my flight would be late" and they would move to an earlier flight". So a flew in a coughpy seat. I later found my original flight left on time; still carrying my golf clubs.:evil:

..
Taking this to the extreme. It was late this time because it was late last flight. It was late last flight because it was late the flight before etc. Originally it was late early this morning because SYD ATC were a staff member short or the weather was bad and the a/c required holding.

And that's what I would like to know.

Due to having some access to information I have heard "Late Inbound" as a reason, when I know the aircraft has been sitting idle at the airport for some hours. The announcers lie (or, at best, serve such dis-information) because they believe no-one cares ... How wrong they are!

 

[oz_mark]

And that's what I would like to know.

I'd rather do without a 5 minute PA telling me the flight is late because Captain Jim had a flat battery in his car this morning, with resulted in QFxyz leaving late, which caused QFzyx to wait for connecting passengers. When it flew to its next port, a storm had moved in so that diverted to some other airport, where an oil switch needed to be replaced. blah blah blah.

 

[JohnK]

...and the corolloary is that I supsect that it is a lot less than you think.

Sure but it still does not alter the fact that a lot of people are interested in the real reasons why aircraft are late and why departure has been delayed. To confirm this have a look around the departure gate.

Do passengers really care if the infinite improbabilty drive needed to be replaced or the Nutrimatics Drink Dispenser needed a refill?

Knowing the (real) reason an aircraft is late could help establish a pattern of tight flight scheduling, poor crew scheduling, wear and tear, poor maintenance etc.

I do not like an airline to lie to me about the real reason the aircraft is late.

You do realise that reducing aircraft utilisation would have an affect on prices?

I am prepared to pay a little extra to ensure on time departures/arrivals.

I can also understand that infrequent travellers do not care about on time departures. After all what does it really matter if the aircraft is 15 minutes late, or even 30 minutes or 1 hour late as long as one gets to the destination safely.

How about frequent travellers when delays happen every week? Can one see the pattern here? I don't believe it is fair to leave the apartment at 5:00pm on a Friday afternoon to get to the airport for a 7:15pm flight that does not leave until 8:35pm and finally arrive home around midnight because there was a 30 minute delay in MEL at 6:00am.

I know I can purchase fully flexible tickets so I can move myself around to other flights that look like departing on time but I should not have to. It is up to the airlines to accepet some responsibility for delays and get their act together and stop looking for excuses.

 

[simongr]

I personally would prefer to have more accurate information about when I will be leaving and not be sat on the tarmac for 20 mins before push back and then for an hour after push back...

 

[serfty]

I'd rather do without a 5 minute PA telling me the flight is late because Captain Jim had a flat battery in his car this morning, with resulted in QFxyz leaving late, which caused QFzyx to wait for connecting passengers. When it flew to its next port, a storm had moved in so that diverted to some other airport, where an oil switch needed to be replaced. blah blah blah.

Given such a series of events in relation to aircraft/crew I would be amazed it was still operating. :shock::shock: