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- Feb 23, 2015
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I was aiming to bank some SCs via PC.
Will send you a PM.
I was aiming to bank some SCs via PC.
I was charged a fee for one of three bookings made on a call during the DSC promo. It took multiple calls to get it refunded. There's seemingly a right way and a wrong way to ensure the fee is not charged.Got some domestic seats released for travel in June, but towards end of conversation the agent indicated that there would be a service fee of 4800 points. I said that this is incorrect as we were completing a transaction that could not be done online. She then said I could do it online, somehow finish the request booking by entering my credit card online - which I am sure you cannot and would be stretching Qantas IT...
She relinquished and said that she would waive the fee as an exception on this one occasion.
I said I had done 20+ requests over 3 years and never been asked for a fee.
Exact same thing happened to me.I was charged a fee for one of three bookings made on a call during the DSC promo. It took multiple calls to get it refunded. There's seemingly a right way and a wrong way to ensure the fee is not charged.
That would be in relation to a change fee for the existing bookkng rather than the seat release itself imo.I have never done what you have but certainly have been charged a 5000 points per pax fee for the release of business reward seats for a pre existing booking .
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I've had it happen a few times even with Hobart. Sometimes they simply forget to apply the fee waiver. Never a big issue to get it fixed. Each time I've called reservations they've said "well that shouldn't have been charged" and had it reversed.Never been charged phone booking fee for Award release requests.
Oh something probably worth mentioning!WP
QF2 LHR-SYD 2x Pax
20/05/24 J9 C9 D9 I9 Denied
21/05/24 J9 C9 D9 I9 Confirmed
Looks like booking mid week (Tue/Wed) was a good call!
Agent probably got a rejection confused with "no response yet"Oh something probably worth mentioning!
I actually ended up speaking to multiple reps for this. The first person was really nice and put the multiple requests in on the same PNR but said both came back declined - he provided the PNR to me so I could try again later.
I happened to open up the PNR online just after hanging up to see it and noticed the second date had changed from Pending to Confirmed. This prompted me to call back and the second person I talked to indeed confirmed the successful release.
Might be worth getting the PNR if checking multiple dates, incase they make a (likely honest) mistake like this.
Ah this might be it then! Weird~Agent probably got a rejection confused with "no response yet"
Does the PNR appear in your MMB?Ah this might be it then! Weird~
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On another note, 2 hours have passed and points haven’t been deducted and no eticket yet. Card was charged straight away though. Do these release seats usually take time to ticket/deduct in peoples experience?
PNR appeared automatically on App but not MMB on web. I updated the APIS myself shortly after hanging up the call.Does the PNR appear in your MMB?
If so, check your APIS is there. A minimum of DoB is required for ticketing.
Well, isn't that confusing. Of the available channels, you'd think that the customer should be able to choose which one they prefer to use to manage their bookings.un-ticketed bookings seemingly do not longer appear on the web version of MMB, only on the app
I can't help. I've never been able to get a reward seat released.Got some domestic seats released for travel in June, but towards end of conversation the agent indicated that there would be a service fee of 4800 points. I said that this is incorrect as we were completing a transaction that could not be done online. She then said I could do it online, somehow finish the request booking by entering my credit card online - which I am sure you cannot and would be stretching Qantas IT...
She relinquished and said that she would waive the fee as an exception on this one occasion.
I said I had done 20+ requests over 3 years and never been asked for a fee.