exceladdict
Established Member
- Joined
- Mar 26, 2014
- Posts
- 4,871
- Qantas
- Platinum
- Virgin
- Silver
Is there any issue with requesting a seat for an existing booking? That is, I have a booking and I want to change it, but to change it I need to request the release of a seat. I have a fear I read somewhere that can't be done; it can only be done on a new booking. I'm hoping that's just offshore call centre rubbish.
Im fairly sure I did this last year when making changes to a booking, and hope to do so tomorrow to an existing booking, so am hoping it's still a thing.
It can be done. Whether you can get an offshore call agent to do it is another question. My last attempt was unsuccessful, but I didn't persist with another agent as it wasn't crucial.
Confirming this is still possible as I just changed a flight in U, which was a previous manual seat release, to a flight in X - a release request - to another destination (y-only plane).
Also, interesting to note the flights were not ticketed instantly but were "sent to the frequent flyer team for processing". Payment taken from card but points not yet deducted. I enquired what this about as previously they had been ticketed instantly, but apparently this is a new review step in the process to try to reduce ticket errors. This is just a domestic booking so not expecting any errors, but hopefully this helps with the various ticketing issues on partner reward flights that we've previously heard about.