- Joined
- Dec 7, 2013
- Posts
- 1,477
- Qantas
- Platinum
Tina did good, at her job and at hiding that 'murican accent.
Ever since I have been P1 (which is about six years now) I was of the understanding that analyst/human review was only available to P1/CL.FWIW, I recently got off a call with an agent, who told me that they recently were told that Platinum members only get the droid requests going forward, and manual review is now limited for CL and P1 members (and also an edge case of "SSU Platinum Member", whatever that means, but I assume it's something to do with comercially important people). Apparently this has been the case for a couple of months, which is sad for me, as it's the only reason I keep maintaining Platinum on Qantas instead of falling back to LTG.
I realise that manual review has been an unpublished benefit for a while, but it seems as though that is being tightened up. So long, Qantas Platinum. It's been fun.
Anyway, some more droid data points.
17JAN SYD-JNB I5 — declined
23JAN SYD-JNB I9 — declined
It has been this way for years…FWIW, I recently got off a call with an agent, who told me that they recently were told that Platinum members only get the droid requests going forward, and manual review is now limited for CL and P1 members (and also an edge case of "SSU Platinum Member", whatever that means, but I assume it's something to do with comercially important people). Apparently this has been the case for a couple of months, which is sad for me, as it's the only reason I keep maintaining Platinum on Qantas instead of falling back to LTG.
I realise that manual review has been an unpublished benefit for a while, but it seems as though that is being tightened up. So long, Qantas Platinum. It's been fun.
Anyway, some more droid data points.
17JAN SYD-JNB I5 — declined
23JAN SYD-JNB I9 — declined
I have never heard of a WP being able to access that benefit.
This is quite interesting since nobody else has managed it. Maybe you're secretly SSU , or perhaps some agents break the rules?I've successfully used it twice this year already as a lowly WP
Did the agent say this, or is this your assumption? That's somewhat interesting if the agent explicitly said this, as I suppose that implies that indeed WPs could get manual reviews as recent as a few months ago.Apparently this has been the case for a couple of months
This is quite interesting since nobody else has managed it. Maybe you're secretly SSU , or perhaps some agents break the rules?
Did the agent say this, or is this your assumption?
It was posted up thread that Qantas have blackout dates for release of award seats that cover most of the summer school holidays. It looks like at least your first flight is within the stated blackout date (and your second might be too — these blackout dates are not public). In which case, you were probably never going to get these released on those dates, even if you were a CL/P1 and it was sent for manual review.17JAN SYD-JNB I5 — declined
23JAN SYD-JNB I9 — declined
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While I believe what you were told, I think what actually happened here the agent had to send for a review to another team (not rev management).I've successfully used it twice this year already as a lowly WP. Droid said no, went to manual review, and got 2 F seats released on QF11. This was the first time I'd run into this restriction and didn't see anything covering the change in the last few pages. Apologies if this is old news to most of you, but wanted to share my experience for others.
FWIW, I recently got off a call with an agent, who told me that they recently were told that Platinum members only get the droid requests going forward, and manual review is now limited for CL and P1 members (and also an edge case of "SSU Platinum Member", whatever that means, but I assume it's something to do with comercially important people). Apparently this has been the case for a couple of months, which is sad for me, as it's the only reason I keep maintaining Platinum on Qantas instead of falling back to LTG.
I realise that manual review has been an unpublished benefit for a while, but it seems as though that is being tightened up. So long, Qantas Platinum. It's been fun.
Anyway, some more droid data points.
17JAN SYD-JNB I5 — declined
23JAN SYD-JNB I9 — declined
While I believe what you were told, I think what actually happened here the agent had to send for a review to another team (not rev management).
Sometimes the initial "no" (ie rejection) is mistaken for "no answer right now" (ie answer unavailable, neither an acceptance nor a rejection).Totally plausible — it all felt and looked the same to me as the old yield management process (getting a verbal "no" from the droid over the phone, asking for it to be forwarded, seeing the booking in MMB as "requested", getting an answer 24-48 hours later). Who knows what is really happening behind the scenes!
I had this with an AKL agent last weekend who set up everything and said "No response."Sometimes the initial "no" (ie rejection) is mistaken for "no answer right now" (ie answer unavailable, neither an acceptance nor a rejection).
Requested:
I had asked (the Auckland call centre) last week for 4 Aug and got an email saying it was unsuccessful.
- 3 Aug 2023 QF29 J - rejected
- 4 Aug 2023 QF29 J - rejected
- 5 Aug 2023 QF29 J - success
Spoke to Hobart who put in additional dates but the system locked up because apparently Auckland hadn't done it correctly. Once she corrected it 5 Aug came back successful.
QF2 in F at ~11 months out, request approved instantly. 1 pax. Ticket received in 10 minutes.
Do you know what was available in the I bucket on those dates?
No, I don't have EF. Given it's so far out, chances are there would be a fair few A seats for sale.Do you know what was available in the A bucket on those dates?
Echos my experience, although in Domestic - in 2021, early to mid 2022, I was able to request seats as WP that goes to manual review on more than 5 occasions. In 2 occasions, I was able to get 4*Y seats released in domestic.I've successfully used it twice this year already as a lowly WP. Droid said no, went to manual review, and got 2 F seats released on QF11. This was the first time I'd run into this restriction and didn't see anything covering the change in the last few pages. Apologies if this is old news to most of you, but wanted to share my experience for others.