Re: QP Members Barred from LAX TBIT Lounge until upgrade Completed - Sometime "Next Y
Just out of interest, being the lounge in question is a OW lounge (albeit operated by QF) isn't it entirely possible, that QF are not the ones setting the access rules.
As a OW lounge, I would imagine that OW would insist that OW Elites, and those in F & J be given first priority (plus their guests as guesting is a published OW benefit), and that QP members are given access not because it is a QF lounge, but rather as a courtesy as part of the arrangement that sees QF running the lounge on behalf of OW. If this is indeed the case, then it may also be entirely beyond QF's control that QP members are being excluded due to capacity concerns while the ongoing building works are in progress - even if QP members are important to QF (that's another debate), I can't see them being of any importance to OW in general.
Either way, QF are definitely at fault for the way they have handled the whole situation, first in that they actively promoted the lounge as a QP benefit before it was at at fully completed, and second for not having suitable alternate arrangements in place, (such as sending all QP members to the T4 AC & having a QF staff member over there to assist them should it be needed, or providing access to another lounge in TBIT) and communicating such to their QP members prior to their arrival at the lounge.
Even if the capacity issues were not anticipated (poor foresight if that is the case), surely by now it's obvious that the problem will persist at least until the first lounge & business expansion are complete (and possibly beyond)...so something certainly needs to be done.
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