QP Redemption - China Airlines - flight change with long layover

[mydogsteelo]

Hello There,

I booked a flight with qantas points on China Airlines from Sydney to Seoul via Taipei in business. When i booked the tickets we had a 2.5hr connection in Taipei. but since then they have moved the flight from Brisbane to Taipei to the day before so now we have a 26hr connection. Is there any way the airline will pay for a hotel for the night? or give any compensation? Im not totally annoyed by the change as it means i can go into the city and have a nice night, but if possible id love the airline to pick up the bill for the hotel .

Thanks!

 

[sudoer]

26hr connection

Did they cancel the flight on your original day of departure and reaccommodate you on SYD-TPE a day earlier?

Do you have travel insurance? (I think that would be an easier route to go down)

 

[kangarooflyer88]

I’m a little confused here. Were you originally booked to fly Sydney to Seoul but now the airline has rebooked you on Brisbane to Seoul departing the day before? If that’s the case that seems like a pretty clear breach of contract since your agreement with them is for Sydney to Seoul. So they will need to find a way to get you to Brisbane (perhaps on Qantas) since that’s what the contract stipulates. If a hotel is required, the airline will simply have to cover it under Article 19 of the Montreal Convention, so I’d keep receipts and claim that back later.

But actually we should take a step back here. Are you happy with what they are proposing? If not, I would look for alternates with Qantas and go from there. For instance, I believe Qantas operates nonstops between Sydney and Tokyo. Presumably they could open up a seat for you on that flight, and provided there is classic award availability on partner JAL for the onward connection to ICN, they can simply rebook it for you without paying any extra points of $$$. After all it was the airline, not you who caused the disruption in travel