QP Redemption - China Airlines - flight change with long layover

[mydogsteelo]

Hello There,

I booked a flight with qantas points on China Airlines from Sydney to Seoul via Taipei in business. When i booked the tickets we had a 2.5hr connection in Taipei. but since then they have moved the flight from Brisbane to Taipei to the day before so now we have a 26hr connection. Is there any way the airline will pay for a hotel for the night? or give any compensation? Im not totally annoyed by the change as it means i can go into the city and have a nice night, but if possible id love the airline to pick up the bill for the hotel .

Thanks!

 

[sudoer]

26hr connection

Did they cancel the flight on your original day of departure and reaccommodate you on SYD-TPE a day earlier?

Do you have travel insurance? (I think that would be an easier route to go down)

 

[kangarooflyer88]

I’m a little confused here. Were you originally booked to fly Sydney to Seoul but now the airline has rebooked you on Brisbane to Seoul departing the day before? If that’s the case that seems like a pretty clear breach of contract since your agreement with them is for Sydney to Seoul. So they will need to find a way to get you to Brisbane (perhaps on Qantas) since that’s what the contract stipulates. If a hotel is required, the airline will simply have to cover it under Article 19 of the Montreal Convention, so I’d keep receipts and claim that back later.

But actually we should take a step back here. Are you happy with what they are proposing? If not, I would look for alternates with Qantas and go from there. For instance, I believe Qantas operates nonstops between Sydney and Tokyo. Presumably they could open up a seat for you on that flight, and provided there is classic award availability on partner JAL for the onward connection to ICN, they can simply rebook it for you without paying any extra points of $$$. After all it was the airline, not you who caused the disruption in travel

 

[sudoer]

Presumably they could open up a seat for you on that flight, and provided there is classic award availability on partner JAL for the onward connection to ICN, they can simply rebook it for you without paying any extra points of $$$.

OP, ignore the above, it's bad advice.

QF is not obligated to open a seat on their own metal when a partner airline makes a cancellation or schedule change.

 

[MELso]

As an involuntary change, it’s definitely one for CI to sort out. The problem is that you’ll probably have to have Qantas - the world’s worst travel agent in these circumstances - act for you.

 

[kangarooflyer88]

QF is not obligated to open a seat on their own metal when a partner airline makes a cancellation or schedule change.

They may not be obligated, but they have certainly done that before in the case of award tickets going sideways. One particular example that comes to mind are those instances where QF fails to ticket an award in a timely manner on a partner resulting in the ticket being cancelled by the partner airline. Certainly it never hurts to try.

-RooFlyer88

 

[sudoer]

One particular example that comes to mind are those instances where QF fails to ticket an award in a timely manner on a partner resulting in the ticket being cancelled by the partner airline.

But that isn't what's happened here, is it? In that case QF would be at least partially at fault.

OP has practically zero chance of getting a QF seat opened unless they are WP/P1 and put in a request (treated like any other new booking, not related to their schedule change)

 

[kangarooflyer88]

But that isn't what's happened here, is it? In that case QF would be at least partially at fault.

Does Qantas charge a fee to call its contact centre? Last I checked, no they don’t! All it is going to cost the traveller is a bit of time. Worse case they don’t help, but you never know. They might extend an olive branch. And if the travel now commences in Brisbane instead of Sydney there is that mess to clear up too.

-RooFlyer88

 

[sudoer]

Worse case they don’t help, but you never know.

Sure, I will acknowledge there is an extremely slim chance that Qantas might open a seat to accommodate a CI-invoked change - but the only way this happens is the QF agent misunderstanding QFF T&C and/or negligence.

The problem is that's not the advice you gave originally - you made it sound like OP was entitled to this, and it was "simply" guaranteed:

they can simply rebook it for you without paying any extra points of $$$. After all it was the airline, not you who caused the disruption in travel

More than any other poster on AFF in recent memory, you repeatedly share poor advice and misinformation, and have become infamous for doing so. Other members have already called you out on this but it needs to continue being called out as it's detrimental to both the poster asking the question and any lurkers who stumble upon this thread in a similar conundrum.

Please consider resisting the urge to post when you don't know what you're talking about.