Red Roo gone?

[ajd]

Farewell Red Roo, and thanks for helping me out a couple of times! Hopefully QF will realise the value of having a presence on these forums...

 

[dfcatch]

I think people forget that Red Roo and the social media team weren't responsible for just AFF.

AFF was a small cog in a much bigger wheel.

No matter how important some here think they are.... TKWWA (They Know Who We Are)..... (and generally don't give a $%^#).

 

[harvyk]

Red Roo will be missed, yes on some issues she towed the company line, but on others she was able to right a wrong very quickly, and in some cases she was able to help push through sometime extra special, all you needed to do was ask.

 

[yohy?!]

i'd suggest for those who personally have met red roo that a small gift or token of appreciation might be in order to reflect the good wishes of all the folks here.

i'd be happy to contribute if there were enough interest

 

[harvyk]

i'd suggest for those who personally have met red roo that a small gift or token of appreciation might be in order to reflect the good wishes of all the folks here.

i'd be happy to contribute if there were enough interest

I've met A Red Roo, ended up having a pretty good chat over lunch one day. But there have been numerous people whom have played the role over time.

 

[Pushka]

I have met 2 Red Roos. One thing which will be sadly missed are those competitions for wonderful and unique experiences.

 

[GoldCanyon340]

I must add my condolences to RR. As with many on here, I've had great interaction with her and she was always helpful and courteous (we even sat next to each other at the Gowings lunch in 2014). I do hope she finds another position soon.

 

[wandering_fred]

Hopefully the various RR received enough "karma points" as a result of their helpful efforts over time to be interested enough to be reading this thread. All of you (ie the RRs) who participated are wished the best in whatever new endeavors find their way to you.

And happy wandering

Fred

 

[tomlee1986]

I must say I will miss you Red Roo! Thanks for all you have done for me over the last few years when I need help from Qantas.. Your support is always valued by me.. Despite never meeting you for real.. I miss your humour.. and wish you all the best in the future!

 

[drewbles]

How frustrating. It was amazing that QF had someone down on the ground with us folks in here. I appreciate we represent a tiny minority of their customer base in terms of both numbers and flying habits, but there are plenty of high value customers on here (P1 and the like) that it never hurts to quietly monitor at the very least and avoid any possible dissent in the ranks.

On a personal note, RR (in several iterations) has been nothing short of amazingly helpful, often avoiding me hitting brick walls in complex issues. Unfortunately, I'm in the middle of one now that RR had started to help me with (with amazing results) and now i'm stuck via the regular feedback form, attempting to re-do it all from scratch (which is going to be tough as it's a curly one).

Hopefully Redundant Roo hangs around. If you are around former-RR, I still owe you that scotch

 

[Red Roo]

Thank you for all your concerns and comments about Red Roo!

Since our activity started on the site, Red Roo has been looked after by a team of people and this will continue to be the case.

As always, we ask that if you have a customer service query please direct this to our official channels so we can ensure your question is answered in a timely manner.

Red Roo

 

[Colster]

Is that a real Red Roo? If so, hurrah! and welcome back.... Perhaps only some of the RRs have been made Redundant Red Roos....

 

[russ]

As always, we ask that if you have a customer service query please direct this to our official channels so we can ensure your question is answered in a timely manner.

So you are not an official channel?

 

[drewbles]

So you are not an official channel?

This was my thought to that response too. I have always felt far more comfortable passing information to RR here (an 'Authenticated Company Rep') for asssitance as it typically contains PNR's, personal details and other things I don't want to send over twitter (PM or not) and definitely not Facebook.

It was certainly implied that the other Red Roo's treated this professionally like a very much so official channel.

 

[boomy]

Sad to hear, the dedicated RedRoo helped many members in this forum to solve issues with QF. I'm not convinced the new 'team of people' will be as devoted to this forum but time will tell.

Although didn't use RedRoo services much (I raise my issues directly with SST) I did get to meet them few times at different events and felt they truly cared and always willing to help, something that should not be taken for granted in times when customer service is usually more about protecting the brand rather then helping the customer.

 

[kermatu]

Sounds like a different Red Roo to me . But in any event, I think it is sensible to have a presence and hope there's plenty of interaction on this forum.

While I've only had one direct interaction with RR, it was a good experience and is useful to know the facility is there.

 

[DC3]

This sounds like a management-style response.

All culled in a sneak attack?

 

[Mattg]

As always, we ask that if you have a customer service query please direct this to our official channels so we can ensure your question is answered in a timely manner.

It's good to have you (a) Red Roo back, but may I ask what official channels you're referring to? If you're promising a timely response, it couldn't be the call centre. There have been countless threads on here in recent months of waiting time blowouts of several hours, and call dropouts etc...

 

[drewbles]

It's good to have you (a) Red Roo back, but may I ask what official channels you're referring to? If you're promising a timely response, it couldn't be the call centre. There have been countless threads on here in recent months of waiting time blowouts of several hours, and call dropouts etc...

Nor the email address we use ([email protected]) nor the web form (still waiting to hear back from a response I had about a poor flight that needed feedback).

Response from anyone at Qantas has blown out to weeks now for any kind of problem. Twitter/Facebook may be quick, but anything more than kudos/rants are always asked to pass more information along which results in them being thrown in the queue.

A few issues I had recently also got fixed (after much waiting) without any reply from Qantas acknowledging it had been fixed/worked on.

 

[Mattg]

Response from anyone at Qantas has blown out to weeks now for any kind of problem. Twitter/Facebook may be quick, but anything more than kudos/rants are always asked to pass more information along which results in them being thrown in the queue.

Not to mention, I'm not convinced that the social media team actually bother reading half of the comments made on Facebook. I read one Facebook post from a couple of days ago where someone had asked if there were any plans to upgrade the A380 business class seats. The Qantas rep replied that they were currently upgrading the A330 fleet - which doesn't answer the question at all.