Red Roo gone?

[Fly Boy Jerry]

=[ </3 heart broken

 

[russ]

As always, we ask that if you have a customer service query please direct this to our official channels so we can ensure your question is answered in a timely manner.

If Red Roo doesn't want to help us on AFF, what exactly is the point of being them being here?

Is it just so they can blast us with press releases about puffery such as the brand of shoes the pilots wear?

If it's going to be a one-way street, I think admin should be charging QF advertising rates for every post they make

 

[kevrosmith]

I thought things were changing when Red Roo started this thread back in February.

http://www.australianfrequentflyer....-program/red-roo-is-being-enhanced-74016.html

 

[kermatu]

I thought things were changing when Red Roo started this thread back in February.

http://www.australianfrequentflyer....-program/red-roo-is-being-enhanced-74016.html

Clearly failed to reclaim the term 'enhanced'.

 

[Buzzard]

I thought things were changing when Red Roo started this thread back in February.

http://www.australianfrequentflyer....-program/red-roo-is-being-enhanced-74016.html

How very prophetic

 

[medhead]

Quite bluntly it appears the concept of Red Roo has changed from a personal level to a group level. Going forward I would not expect any personal interaction and I suspect they will ignore PMs.

To be expected considering all other desperate attempts to cut costs but not necessarily a good decision.

Red Roo has always been a group level. At that lunch we were at, ISTR Lesley Grant admitting to replying as Red Roo sometimes. I know that other high up guy at our table, embarrassingly I can't remember his name, read AFF enough to be frustrated by some comments about the work experience kids. But still not good news about the person who was mostly Red Roo leaving. BTW FWIW I've had a person with the same name as Red Roo answer my queries on Facebook.

 

[trippin_the_rift]

If Red Roo doesn't want to help us on AFF, what exactly is the point of being them being here?

Is it just so they can blast us with press releases about puffery such as the brand of shoes the pilots wear?

If it's going to be a one-way street, I think admin should be charging QF advertising rates for every post they make

I've maintained admin should be charging for the Red Roo account from day 1 ;-)
QF has managed to take some of the underlying IP away from AFF on the sly in the process. Weather qantas realise it or not is another story!

 

[moa999]

I am sure the most recent RedRoo only dedicated a small part of their day to AFF and spent more time on Facebook/Twitter.. on the scheme of things this site users nowhere near the audience of those channels.

And RedRoo has always been a generic handle, so no need to say good bye

 

[marki]

I am sure the most recent RedRoo only dedicated a small part of their day to AFF and spent more time on Facebook/Twitter.. on the scheme of things this site users nowhere near the audience of those channels.

And RedRoo has always been a generic handle, so no need to say good bye

Totally agree it will be from now on a very population based event.

 

[JohnK]

Red Roo has always been a group level. At that lunch we were at, ISTR Lesley Grant admitting to replying as Red Roo sometimes. I know that other high up guy at our table, embarrassingly I can't remember his name, read AFF enough to be frustrated by some comments about the work experience kids. But still not good news about the person who was mostly Red Roo leaving. BTW FWIW I've had a person with the same name as Red Roo answer my queries on Facebook.

Understood. With the last incarnation of Red Roo a lot of us received assistance at personal level. You won't be able to send PMs to Red Roo anymore so the personal touch is gone and you now have to send feedback through the official channels so again you lose the personal touch.

Get used to the generic feel of customer relations again....

 

[marki]

Understood. With the last incarnation of Red Roo a lot of us received assistance at personal level. You won't be able to send PMs to Red Roo anymore so the personal touch is gone and you now have to send feedback through the official channels so again you lose the personal touch.

Get used to the generic feel of customer relations again....

I am sure you can send PM's but a response :erm: may never come!

 

[tomlee1986]

Thank you for all your concerns and comments about Red Roo!

Since our activity started on the site, Red Roo has been looked after by a team of people and this will continue to be the case.

As always, we ask that if you have a customer service query please direct this to our official channels so we can ensure your question is answered in a timely manner.

Red Roo

I always thought Red Roo is 1 person, but never ever thought it is a group of them!! and hope you will be here often too

 

[TomVexille]

I always thought Red Roo is 1 person, but never ever thought it is a group of them!! and hope you will be here often too

I think that for the last couple of years AFF was handled exclusively by one person, which is why the account had a personality.

 

[UP4014]

It's an ever changing world, nothing stays the say.

 

[BD1959]

I thought things were changing when Red Roo started this thread back in February.

http://www.australianfrequentflyer....-program/red-roo-is-being-enhanced-74016.html

My fears were realized:

I thought we'd established - through various AFFers meeting various incarnations of Roo - that it was indeed a social media team.

The whole team off to be "enhanced" ... sounds like it's either a great junket or something to avoid!!

Regards,

BD

 

[UP4014]

I thought things were changing when Red Roo started this thread back in February.

http://www.australianfrequentflyer....-program/red-roo-is-being-enhanced-74016.html

They did, just not what was expected or many AFFers wanted.

 

[mole]

Thank you for all your concerns and comments about Red Roo!

Since our activity started on the site, Red Roo has been looked after by a team of people and this will continue to be the case.

As always, we ask that if you have a customer service query please direct this to our official channels so we can ensure your question is answered in a timely manner.



Red Roo

Would it please be possible for you to elaborate on what you regard as a "timely manner"? My husband and I were on the very delayed QF15 (left at 6pm rather than 10 am) on 21st April which resulted in a missed connection on to Chicago and a 10+ hour wait at LAX for the next available flight. I filled in a Customer Care Form on 23rd of April and am yet to receive a reply apart from the generic "We aim to reply in 15 business days" which has now passed. I asked the same question on your Facebook Page and received the reply "Customer Care will get back to you as soon as possible", which basically left me feeling "fobbed off". I did try to call the 131313 number but couldn't stand the frustration of continually getting cut off after 20+ minutes on hold. It's very disappointing as I have generally found Qantas' customer relations very good in the past, but there appears to have been a significant change (as reflected in the posts to page on facebook).

 

[scubabe]

I am sure you can send PM's but a response :erm: may never come!

LMAO

It's been seven months and I'm STILL waiting for a response to the PM that I sent to Red Roo - when they specifically requested that I PM them some personal information! Nothing ever came of it (despite me attempting to follow up as well) so personally I'm not bothered that the "alleged" Qantas rep has disappeared off AFF because they appeared to be pretty useless as far as I was concerned.

I'm certain that isn't the case historically though, as many people in this thread are raving about how awesome the Red Roo spokesperson has been in the past.

 

[JohnK]

I am sure you can send PM's but a response :erm: may never come!

Sending a PM would entirely depend upon regularly clearing the inbox.

It's sad what Qantas has been doing to the call centre and now the AFF liaison.

 

[under the radar]

im laughing so much...and that this thread has actually gone on for 12 pages. Red Roo was ALWAYS A PRIVILAGE, NEVER A RIGHT. Boo hoo that some DYKWIAs are no longer getting their egos serviced, and now are 'forced' to use the regular channels...GET OVER IT I await my post being deleted for simply telling it like it is