Red Roo gone?

[RooFlyer]

You are shouting again ....

 

[medhead]

im laughing so much...and that this thread has actually gone on for 12 pages. <snip> I await my post being deleted for simply telling it like it is

It's only 4 pages for me. Things are never as simple as they seem.

 

[JohnK]

im laughing so much...and that this thread has actually gone on for 12 pages. Red Roo was ALWAYS A PRIVILAGE, NEVER A RIGHT. Boo hoo that some DYKWIAs are no longer getting their egos serviced, and now are 'forced' to use the regular channels...GET OVER IT I await my post being deleted for simply telling it like it is

Why would anyone delete this post? You are entitled to an opinion.

 

[burmans]

As always, we ask that if you have a customer service query please direct this to our official channels so we can ensure your question is answered in a timely manner.

Red Roo

Is that supposed to be Qantas's idea of a joke? Official channels in a timely manner, only if you regard within more than 10 days as timely for queries via the online feedback form! That response pretty much says it all for me.

 

[russ]

Why would anyone delete this post?

Perhaps because he can't spell the key word he put in uppercase?

 

[BillytheFIsh]

Not so gone after all:

http://www.australianfrequentflyer..../cancelling-qf-flights-76024.html#post1449103

 

[UP4014]

Not so gone after all:

http://www.australianfrequentflyer..../cancelling-qf-flights-76024.html#post1449103

Yes, so this whole thread equates to a nothing thread.

 

[blackcat20]

Not so gone after all:

http://www.australianfrequentflyer..../cancelling-qf-flights-76024.html#post1449103

While "Red Roo" is still here, I think this thread was more about a particular Red Roo (that many here have met) that is no longer with QF....

 

[drewbles]

Yes, so this whole thread equates to a nothing thread.

Not necessarily. We lament the loss of the other RR (ie, the one that was a single person who checked in). She was super helpful and is no longer with QF, so we wish her well.

Now we welcome the new RR. The king is dead, long live the king(s)!

As a side note, RR has picked up a PM I had going with old RR, tied it to an email service request, and has actioned it quickly, with huge appreciation from my end. All is not lost I suspect!

 

[kermatu]

Not necessarily. We lament the loss of the other RR (ie, the one that was a single person who checked in). She was super helpful and is no longer with QF, so we wish her well.

Now we welcome the new RR. The king is dead, long live the king(s)!

As a side note, RR has picked up a PM I had going with old RR, tied it to an email service request, and has actioned it quickly, with huge appreciation from my end. All is not lost I suspect!

Very good to hear.

 

[shellthom]

Dear Red Roos,

Will you pass on my best wishes to the Red Roo I used to know and tell her - don't worry one day I will have my wedding

 

[trippin_the_rift]

This thread highlights a fundamental key message...

It's the people who take initiative to go above and beyond that makes a company great. This translates into greater brand loyalty.
No amount of gamification, free upgrades or PR can beat the 'small touches' Red Roo has brought to AFF over the years.

I sincerely hope AFF does not turn into a 'monitored channel' for Qantas - because this would undo all the incredible hard work 'R' brought to the Red Roo account.

 

[marki]

This thread highlights a fundamental key message...

It's the people who take initiative to go above and beyond that makes a company great. This translates into greater brand loyalty.
No amount of gamification, free upgrades or PR can beat the 'small touches' Red Roo has brought to AFF over the years.

I sincerely hope AFF does not turn into a 'monitored channel' for Qantas - because this would undo all the incredible hard work 'R' brought to the Red Roo account.

Free Upgrades count ( I don't get them that often maybe twice in my QFF lifetime)

 

[Princess Fiona]

This thread highlights a fundamental key message...

It's the people who take initiative to go above and beyond that makes a company great. This translates into greater brand loyalty.
No amount of gamification, free upgrades or PR can beat the 'small touches' Red Roo has brought to AFF over the years.

I sincerely hope AFF does not turn into a 'monitored channel' for Qantas - because this would undo all the incredible hard work 'R' brought to the Red Roo account.

I think you are correct. I suspect that QF views AFF as a speck on a clover and collectively we are Horton.

 

[Stoopidsteve]

I think you are correct. I suspect that QF views AFF as a speck on a clover and collectively we are Horton.

Interesting analogy, seeing as Horton is criticised by a sour kangaroo.....

 

[juddles]

im laughing so much...and that this thread has actually gone on for 12 pages. Red Roo was ALWAYS A PRIVILAGE, NEVER A RIGHT. Boo hoo that some DYKWIAs are no longer getting their egos serviced, and now are 'forced' to use the regular channels...GET OVER IT I await my post being deleted for simply telling it like it is

under the radar, first up I hope that posts such as yours are never deleted - everyone's opinions count.

but having said that, I disagree with it

I never asked favours from Red Roo, am not a DYKWIA, but the personal touch of having Red Roo here raised my like and thus loyalty to Qantas.

AFF includes a lot of different people, including quite a few who bash Qantas (and everything else). But our online community also includes a swag of P1, WP, and others who spend a gazzilion dollars each year on QF. I feel that the apparent decision by QF to not fund someone to look after us is a bad business decision. And we are also a community of fanatics who provide millions of unpaid hours of research and experience that QF can tap into to test everything from how effective their website and campaigns are, to what frequent flyers really value.

Shame

 

[straitman]

im laughing so much...and that this thread has actually gone on for 12 pages. Red Roo was ALWAYS A PRIVILAGE, NEVER A RIGHT. Boo hoo that some DYKWIAs are no longer getting their egos serviced, and now are 'forced' to use the regular channels...GET OVER IT I await my post being deleted for simply telling it like it is

No thought of deletion from me even if you can't spell :!:

 

[dfcatch]

This thread highlights a fundamental key message...

It's the people who take initiative to go above and beyond that makes a company great. This translates into greater brand loyalty.
No amount of gamification, free upgrades or PR can beat the 'small touches' Red Roo has brought to AFF over the years.

I sincerely hope AFF does not turn into a 'monitored channel' for Qantas - because this would undo all the incredible hard work 'R' brought to the Red Roo account.

And the "K" before that ðŸ

 

[Mr_Orange]

Oh no, but apparently not 'oh no'. Came to this thread late and felt like I needed to post in it otherwise....

 

[UP4014]

under the radar, first up I hope that posts such as yours are never deleted - everyone's opinions count.

but having said that, I disagree with it

I never asked favours from Red Roo, am not a DYKWIA, but the personal touch of having Red Roo here raised my like and thus loyalty to Qantas.

AFF includes a lot of different people, including quite a few who bash Qantas (and everything else). But our online community also includes a swag of P1, WP, and others who spend a gazzilion dollars each year on QF. I feel that the apparent decision by QF to not fund someone to look after us is a bad business decision. And we are also a community of fanatics who provide millions of unpaid hours of research and experience that QF can tap into to test everything from how effective their website and campaigns are, to what frequent flyers really value.

Shame

But they do have people who deal with us, just they don't want to do it publicly. Apart from the different levels of customer service they also have account managers.

QF choose not to deal have the dirty laundry dealt with in public forums. While some here don't like that idea it's not our decision to make.

Matt