Red Roo - No more F to HKG = No more A380/Skybed Mark 1?

[markis10]

Cafe breakfast no longer exists.

It still exists, it's just been enhanced with a baked egg dish. Clearly the soldiers make all the difference .

 

[deka2]

I rang Qantas this morning, and after explaining our situation was put on hold while the CSO went to find out what compensation there was for the downgrade.

After about 10 minutes I was told that there may still be an F cabin for our flights, Qantas had not yet decided, so to just do nothing and I would be contacted once a decision had been made.

Our flights are SYD-HKG 15/01/2015, HKG-SYD 25/01/2015.

 

[MEL_Traveller]

I rang Qantas this morning, and after explaining our situation was put on hold while the CSO went to find out what compensation there was for the downgrade.

After about 10 minutes I was told that there may still be an F cabin for our flights, Qantas had not yet decided, so to just do nothing and I would be contacted once a decision had been made.

Our flights are SYD-HKG 15/01/2015, HKG-SYD 25/01/2015.

Well that would be confusing. We have already been told by the airline that we aren't allowed to be given a heads-up until they have completely finalised all details. And achieved consistency.

I'm not sure how this latest news confirms either of those earlier statements.

 

[markis10]

Well that would be confusing. We have already been told by the airline that we aren't allowed to be given a heads-up until they have completely finalised all details. And achieved consistency.

I'm not sure how this latest news confirms either of those earlier statements.

The airline has finalised details, maybe the agent missed the QCard or it's not printed yet :


Latest Qantas News


ITS HUCA time, in the search for someone up to speed on their job.

 

[MEL_Traveller]

The airline has finalised details, maybe the agent missed the QCard or it's not printed yet :


Latest Qantas News


ITS HUCA time, in the search for someone up to speed on their job.

thats indeed what I thought... but then thought maybe they were still reviewing and going to offer first class (which would make sense during peak periods when cabins are often full).

it's incredibly hard to believe a reservations agent wouldn't know of equipment and service to be offered on a key route. After all... I do, and we do on AFF. how is it possible a res agent doesn't know?

 

[deka2]

The Agent put me on hold for at least 10 Minutes.
Thats a long time to get it wrong

 

[markis10]

The Agent put me on hold for at least 10 Minutes.
Thats a long time to get it wrong

The info was only published to the industry yesterday,so it may still be filtering down. I would ring back and refer them to the doc if they are not sure, its clear F is not operating.

While First Class will no longer be available on this route, during this period in which the A380 will operate, the seats in the First cabin will be allocated to our most Frequent Flyers travelling in Business, who will still receive Business Class service in the A380 First suites.

 

[Brettmcg]

It still exists, it's just been enhanced with a baked egg dish. Clearly the soldiers make all the difference .

It didn't exist when I flew back on QF128 two days ago.

 

[Cynicor]

The Agent put me on hold for at least 10 Minutes.
Thats a long time to get it wrong

Some of them still can't get QF77 stuff right, I wouldn't expect them all to be competent, unfortunately.

Just try again, worst case you get the same answer, best case you get sorted out.

 

[markis10]

Some of them still can't get QF77 stuff right, I wouldn't expect them all to be competent, unfortunately.

Just try again, worst case you get the same answer, best case you get sorted out.

Cannot imagine what its going to be like when the call centers are consolidated, I have a feeling the lowest common denominator will prevail when it comes to knowledge, as redundancies are most attractive to those with the longest service history. When they go, so does a lot of the unofficial how to get the job knowledge.

 

[Cynicor]

Cannot imagine what its going to be like when the call centers are consolidated, I have a feeling the lowest common denominator will prevail when it comes to knowledge, as redundancies are most attractive to those with the longest service history. When they go, so does a lot of the unofficial how to get the job knowledge.

So true. I just hope having everyone together means the knowlegde will spread quickly and all will be up to date. Luckily, it will start to matter less and less if QF changes keep going this way. BAEC I think will have me next year.

 

[deka2]

I rang Qantas again and whilst the agent knew of the change still put me on hold, and after 5-10 minutes came back and told me that there was a dedicated team who will call me.

Received a call about 15 minutes later from Qantas rep, Daryl, and the bottom line is the only compensation they are allowed to offer is the refund of points and taxes, which for a ASA hasn't been worked out yet.

They have a spreadsheet of the affected passengers.

No guarantee to keep seat, no F lounge passes, not very happy.

 

[Princess Fiona]

I rang Qantas again and whilst the agent knew of the change still put me on hold, and after 5-10 minutes came back and told me that there was a dedicated team who will call me.

Received a call about 15 minutes later from Qantas rep, Daryl, and the bottom line is the only compensation they are allowed to offer is the refund of points and taxes, which for a ASA hasn't been worked out yet.

They have a spreadsheet of the affected passengers.

No guarantee to keep seat, no F lounge passes, not very happy.

That's a bit rough IMO. I would send an email to Customer Care asking for F Lounge passes for both of you and also that your seat allocation is preserved if it's the same aircraft type that's flying on your dates.

A refund of points and fees that QF owes you is not compensation for missing out on an F Award trip that you have saved for and booked IMHO.

EDIT: Just noticed Red Roo on another thread offering to help for a PE-Y downgrade, perhaps send her a PM?

 

[MEL_Traveller]

I rang Qantas again and whilst the agent knew of the change still put me on hold, and after 5-10 minutes came back and told me that there was a dedicated team who will call me.

Received a call about 15 minutes later from Qantas rep, Daryl, and the bottom line is the only compensation they are allowed to offer is the refund of points and taxes, which for a ASA hasn't been worked out yet.

They have a spreadsheet of the affected passengers.

No guarantee to keep seat, no F lounge passes, not very happy.

I don't think that is very satisfactory!

They are offering F lounges passes left right and centre, or offer platinum status just for cancelled chauffeur drive services, and they seem able to allocate status members flying business class to the front seats... but an actual first class passenger? Just left to fend for themselves? For a commercial decision aimed at improving their (the airline's) bottom line?

These compensation policies seem to be all over the place!

While i appreciate the only compensation the reservation agent may be able to offer you is a refund of points, that doesn't mean someone a little higher up can't offer you more. I would suggest this warrants an email to customer care.

Why should a platinum member, paying business class, get to thumb their noses at you and grab the First class seat you already paid for?

 

[Red Roo]

I rang Qantas again and whilst the agent knew of the change still put me on hold, and after 5-10 minutes came back and told me that there was a dedicated team who will call me.

Received a call about 15 minutes later from Qantas rep, Daryl, and the bottom line is the only compensation they are allowed to offer is the refund of points and taxes, which for a ASA hasn't been worked out yet.

They have a spreadsheet of the affected passengers.

No guarantee to keep seat, no F lounge passes, not very happy.

I'd like to follow this up for you. Please send me your details via private message as reference.

 

[MEL_Traveller]

there are examples of how qantas could have have handled this... Asiana Airlines withdrew first class from their Chicago flights last year while continuing to operate a three class aircraft. Passengers with existing reservations in first class were accommodated in the first class cabin, but with business class service. Business class passengers wanting to sit in the F cabin were given the option, for a small surcharge.

Why would qantas kick existing seat holders out of the cabin and give their seat to a business class passenger with status? is it that important to please platinums at the expense of paying customers?

 

[swilk]

While you are at it Red Roo, how about a thought for Perth people -- No Business Lounge, No First Lounge, NO QANTAs metal international anywhere from Perth = no possible international upgrades at all - period. How about exploring with Emirates at least, the possible use of Qantas points for upgrades.

You are forcing us to fly with someone else and at the same time penalising us by lowering the status /points earn with OneWorld partners.

Very unhappy P1 based in Perth trying very hard to see the value in keeping P or P1! Please don't mention the J* word or you will really upset me.

PS To balance things out, kudos to the great crew on QF773 in J tonight.

 

[mannej]

While you are at it Red Roo, how about a thought for Perth people -- No Business Lounge, No First Lounge, NO QANTAs metal international anywhere from Perth = no possible international upgrades at all - period. How about exploring with Emirates at least, the possible use of Qantas points for upgrades.

PER does have a J Lounge, it is over in the international terminal

I know it is O/T but what was the menu like on 773 tonight?

 

[Red Roo]

Very unhappy P1 based in Perth trying very hard to see the value in keeping P or P1! Please don't mention the J* word or you will really upset me.

PS To balance things out, kudos to the great crew on QF773 in J tonight.

I appreciate your sentiment and will definitely pass on your comments, both negative and positive, to the Platinum One team for their reference.

 

[swilk]

PER does have a J Lounge, it is over in the international terminal

I know it is O/T but what was the menu like on 773 tonight?

I found the meal to be very good. Tiger Prawn salad and Duck in Red Wine sauce. Great Western Shiraz. I have no complaints about any of the transcontinental meals I have had.