Reduced AMEX earn rates from April 2019

[andyyle]

Oh that's good then. I'll keep my hope alive then. Must have mixed you up with someone else.

I'm just over 2yrs, since explorer launch

ive had explorer for a year and about 2 months. ive held qantas amex for 2 years. so there's hope for everyone out there ! just be persistent and don't be afraid to call back

 

[tinkybelle]

all edge and reserve go to ascent premium so wouldnt they all double as it is one amount?
I have the gold accelerator havent even received anything about that yet.I dont pay anything for it though its free for life.

 

[JQ29]

Had conversation with Amex today and advised my issue with the devaluation as result of changes; Explorer/Gateway. Offered special offer to double on balance held 15th April 2019.

 

[SOPOOR]

Had conversation with Amex today and advised my issue with the devaluation as result of changes; Explorer/Gateway. Offered special offer to double on balance held 15th April 2019.

For everyone?

 

[JQ29]

Sounded like case by case review.

 

[kooky]

Had conversation with Amex today and advised my issue with the devaluation as result of changes; Explorer/Gateway. Offered special offer to double on balance held 15th April 2019.

Aussie call centre or Philippines?

 

[cove]

I plan to transfer my Platinum Edge points prior to the devaluation in April.

 

[JQ29]

Aussie call centre or Philippines?

Pretty sure Phillipines..

 

[SOPOOR]

Gave the call centre another try today, being a saturday was hoping to get the philiines call centre,

this one sure was pushy and didnt listen to anything Isaid
it took 17 minutes to get told that I dont have a doubling of points offer,

I had to interrupt every second sentence as it started with "Mr, xx_, Id like to tell you about the great earning opportunites..."

ill probably keep on trying every week or so until D-Day

 

[xzclzj]

I called twice with out good luck. Then I request the manager to call me back. Got call back two days ago, no double points offer. The suggestion from the manager was transfer all points out before the D-Day. I told her evey points I transferred out is their money as well she agreed but their is nothing she can do. I will transfer 300K points out before April and cancel the cards.

 

[stux]

Just got my letter re Platinum Edge. To say I’m ropeable is an understatement.

Everything has been reduced by 50-33% and they tried to dress it up as an “increase in earning rates”

Now I have to cash out all my MR points by April and find an alternative when the entire reason I comittted to MR was to run a flexible point bank.

Super pissed off.

Anyone got any suggestions for alternatives with high ffp earns on everyday/petrol/groceries etc

So, I called up. Stated my case. They’re now going to double my points as at the devaluation time.

 

[playbargain]

So, I called up. Stated my case. They’re now going to double my points as at the devaluation time.

When you call up which menu option did you choose to be put through to the right area that doubled your points? MR, Cancellation or something else?

 

[stux]

Earn rate I understand and can deal with. The devaluation for my large balance of points unless I transfer out makes me angry

This is the approach to take when calling up to get a doubling.

 

[stux]

When you call up which menu option did you choose to be put through to the right area that doubled your points? MR, Cancellation or something else?

MR. Listened to my balance then got a consultant. I was reasonable. But explained I understood they needed to change the earn rates “we’ve improved them!”

“Yeah, but you’ve halved the redemption rates, so since no earn rates have more than doubled, none of your earn rates are improved. But that’s not what I’m concerned about. What I’m concerned about is the devaluation of my existing balance. You see, the whole reason I have this card is so that I can elect to convert my points to which ever program I want, when I want, and you’ve now forced me to ‘cash out’ by mid April.”

“What do you want?”

“I want you to double my existing point balance before you halve it’s value.”

 

[stux]

He (Ian) also told me that our points will not change in April for existing customers but in July. April expiry is only for new bank customers were his words.

I was told that my balance as at 1am April 15 would be credited again by June 15. And that this did not apply to all accounts.

 

[daft009]

So, I called up. Stated my case. They’re now going to double my points as at the devaluation time.

What sort of balance do you have?

 

[Keftetha]

I will transfer 300K points out before April and cancel the cards.

I'm not sure I understand this whole thing of people cancelling their cards. I get it that the points become effectively halved for those who can't get the doubling thing but why cancel? I've got the explorer and I'll still get 1ppd for KF yeah? Unless I sign up to the Citi prestige card, which It'll be hard to show them I'm on 150k then there's only a STG Visa that'll come somewhat close?

Have I missed something?

 

[SOPOOR]

I'm not sure I understand this whole thing of people cancelling their cards. I get it that the points become effectively halved for those who can't get the doubling thing but why cancel? I've got the explorer and I'll still get 1ppd for KF yeah? Unless I sign up to the Citi prestige card, which It'll be hard to show them I'm on 150k then there's only a STG Visa that'll come somewhat close?

Have I missed something?

Theres annual fees to pay.
There are those that make use of exclusion periods, credit liabailites.

Many different reasons

 

[theblank]

Have I missed something?

Nope. AMEX still the best earning points cards.

 

[Pointy Bird]

I just called Amex to see if they would double my points. I use an Explorer and Edge cards linked to Ascent.
They noted they have not seen a large balance like mine for some time and would like to encourage someone with my spending habits to maintain loyalty to Amex. However, the staff making such decisions (? senior marketing team) are on leave and no promises were made. They will "try to do something" and will be contacting me after 7th January....
If they do not double my points balance, then we will need to assume that decisions about this are not directly linked to spending habits alone.