Reduction in Transfer Rates to Velocity/Krisflyer

[Alanslegal]

Citibank also responded on my Facebook rant and confirmed that the conversion will be returned to the rate on 31/10/2015.

 

[Alanslegal]

I'm the Leigh in question on that Facebook post. Was pretty surprised to see that response.

Hey Leigh, I saw you liked my Facebook comment too I am Alan over there

 

[yohy?!]

Well done everyone - this is people power and AFF at it's best

 

[M@rcoPolo]

Just seen this on my facebook from Citi

Citi Australia Hi Leigh. We appreciate your feedback. The conversion rate for the two airline programs will be returned to the rate that applied at 31 October. Thanks again.

That would be awesome, let's see if they come out with a formal communication to all...

BTW something funny - I finally received the standard BS reply to my complain via secure mail and I went to reply with my request to provide me with a case number that I could quote when escalating this further to FOS and ACCC. I spent the last 20 minutes trying to send my reply and it keeps coming up with an error message "The special characters \ " < > are not permitted. Please edit your message and submit again" - needless to say, none of these special characters are present in my email or the quoted reply.

Sometimes I need to remind myself I only keep my Signature because 1. it's free for life and 2. they keep sending me a very sizeable BT cheque at 0% every 12 months

 

[lmere12]

I'm the Leigh in question on that Facebook post. Was pretty surprised to see that response.

I reckon they'll still change the transfer values down the track, but with the 90 days notice.

so filtercore you are a Leigh also ? because this was on my post
Leigh Mereider I lost 50% of value QF points with Citi business card but QF unaffected with other cards. disgusting actions !!

Like · Reply · 5 hrs








Citi Australia Hi Leigh. We appreciate your feedback. The conversion rate for the two airline programs will be returned to the rate that applied at 31 October. Thanks again.

Like · Reply · 19 mins








Leigh Mereider well that's awesome to hear .. so that includes my citibusiness gold card and transfer to Qantas ??

 

[hummel]

I haven't bothered to return the phone call from Citi yesterday (moving house today!) but looks like some reasonable news out from them. Good to see AFF power at it's best, I also saw the post about legal action, great work.

Let's just see what happens now - If they go back to previous conversion I'll be happy and probably move all to KF even though there is the expiry.

 

[cervlean]

BTW something funny - I finally received the standard BS reply to my complain via secure mail and I went to reply with my request to provide me with a case number that I could quote when escalating this further to FOS and ACCC. I spent the last 20 minutes trying to send my reply and it keeps coming up with an error message "The special characters \ " < > are not permitted. Please edit your message and submit again" - needless to say, none of these special characters are present in my email or the quoted reply.

Yeah, same here. It seems to disallow at least single-quotes as well. So not only do they have ridiculous limitations on the characters their secure messaging facility can accept (don't use "don't" or "can't"), but their error messages for that behaviour are inaccurate! What a bunch of bozos. I added a postscript to my complaint blasting them for their 1980s messaging facility as well.

 

[smit0847]

Go People Power!!!

 

[ted123]

Wow can this be true?. They finally realized what a stupid thingto do without the correct notification process to inform all of the change.

The question remains what seems to be fair compensation toall members for the distress and inconvenience?

People power.

 

[lmere12]

Hey Leigh, I saw you liked my Facebook comment too I am Alan over there

haha, no that was me ! I'm Leigh also

 

[nickykim]

Wow AFF, just WOW - well done. I don't have enough points to transfer out to anywhere so will live with the change when it comes.

 

[coles525]

SCREEN SHOT THE FACEBOOK REPLY!

(sorry, but i needed to yell the obvious!)

 

[RayEarth2162]

Well done all.

Now the question is whether we should transfer all the points out (and somehow use them in 3 years) or still bank them with Citibank. Maybe I should switch to Qantas given their non-expiry policy? But I hear availability is a lot worse compared to SQ.

Hmm, decisions...

 

[deka2]

Great news

I will be transferring my points and whilst continuing to use the card will not let the balance get too high.

 

[M@rcoPolo]

The question remains what seems to be fair compensation toall members for the distress and inconvenience?

I think we should ask for their management team to fly to Manila and spend a week there answering calls from upset customers :evil:

In this sorry saga I mainly feel sorry for the poor folks in the Philippines that have to put up with customers angered by dumb management's decisions...

 

[hummel]

Well done all.

Now the question is whether we should transfer all the points out (and somehow use them in 3 years) or still bank them with Citibank. Maybe I should switch to Qantas given their non-expiry policy? But I hear availability is a lot worse compared to SQ.

Hmm, decisions...

Availability is pretty ordinary on QF for sure... and they do expire with inactivity I thought? Where as KF expire after 3 years regardless.

To me if you're miles are expiring on KF it's probably not worth having a points accrueing card as you're not getting the best use out of it.

 

[filtercore]

Yeah, I think we should assume that change is still on the horizon. Clearly they're losing money on some customers and they haven't participated in every 15% Velocity bonus points transfer offer lately.

I'm on the fee free for life offer so I guess I'm still seeing it as something for nothing, kinda adverse to paying an annual fee.

 

[MEL_Traveller]

I'm waiting for 'official' conformation on this. And I suspect there may be a very limited window of opportunity to transfer?

 

[coles525]

18 months for QF, but rince and repeat (earn/burn points) atleast once a year, all is good.

 

[hummel]

I think we should ask for their management team to fly to Manila and spend a week there answering calls from upset customers :evil:

In this sorry saga I mainly feel sorry for the poor folks in the Philippines that have to put up with customers angered by dumb management's decisions...

Yep exactly, the phone operators don't make the decisions and are the first to cop it from people like us. However I think the average AFF user may be firm they would be polity when getting their point across, at least I'd hope so.