Refundability of Qantas Domestic Business Fares

[SydneySwan]

I was just trying to book a Qantas domestic J fare and under refunds it just says 'Permitted'. When I last booked a Qantas domestic J fare in June it said 'Cancellation (including no show) Fare is fully refundable. Any refund or credit is the Australian dollar price.

Does anyone know if permitted = fully refundable?

 

[ThatMrBlake]

Yes - fully refundable

 

[CaptJCool]

Would have thought so
I’m sitting on some J fares where I paid the $25 HOLDING deposit with full payment due the day or two before flying
If I bail on them you cop the loss of $25

 

[mick123]

I was just trying to book a Qantas domestic J fare and under refunds it just says 'Permitted'. When I last booked a Qantas domestic J fare in June it said 'Cancellation (including no show) Fare is fully refundable. Any refund or credit is the Australian dollar price.

Does anyone know if permitted = fully refundable?

I am about to book a business class to Mel, but how do I find out if the ticket is J fare ticket before proceed to payment?

 

[justinbrett]

I am about to book a business class to Mel, but how do I find out if the ticket is J fare ticket before proceed to payment?

Have a look at the fare rules which is shown as one of the final steps before payment.

 

[mick123]

Have a look at the fare rules which is shown as one of the final steps before payment.

I looked up the fare rules, it shows:

Cancel for a Refund
Permitted.

• If this fare is combined with another fare the most restrictive refund conditions apply.

You may be entitled to a refund or alternative flight under the Australian Consumer Law or Conditions of Carriage.


(I am not 100% sure if this means it is Fully refundable if I am paying in cash (charge on my charge card) and if full refundable, what about tax? Is tax also refundable as well?)

 

[sudoer]

Cancel for a Refund
Permitted.

^

if full refundable, what about tax? Is tax also refundable as well?

Yes. You will get taxes back, but might not get the payment surcharge back.

 

[joelby]

Yes. You will get taxes back, but might not get the payment surcharge back.

I concur. I recently refunded a domestic J and the card payment fee was not refunded.

 

[JIMMYTHEJET]

I concur. I recently refunded a domestic J and the card payment fee was not refunded.

I think that’s reasonable

 

[mick123]

^



Yes. You will get taxes back, but might not get the payment surcharge back.

Thanks heaps! So......if I cancel it later, I will get full refund on ticket plus associated tax but not card payment fee, am I right?

 

[AIRwin]

Thanks heaps! So......if I cancel it later, I will get full refund on ticket plus associated tax but not card payment fee, am I right?

Yes it will be refunded to the original card used

 

[CaptJCool]

The only other option on Qantas is the Pay Later feature if it’s offered. It allows you to forego the $25 you pay to hold til later if you don’t travel on the day

And if you do pay later (couple of days ahead) it deducts the $25 from the payment needed AND still refunds the $25 to you thus making a $50 discount …, used to work on Adelaide - OOL (dog leg) J fares

 

[JIMMYTHEJET]

what about the points you earned on the credit card ? Do they take that

 

[AIRwin]

what about the points you earned on the credit card ? Do they take that

Yes just like any other refunds on purchases with the credit card

 

[JIMMYTHEJET]

Yes just like any other refunds on purchases with the credit card

What if someone spent the points before refund negative balance

 

[AIRwin]

What if someone spent the points before refund negative balance

Then they should cancel the credit card

 

[N0mad]

I think that’s reasonable

I thought if the merchant refunds back to the original payment card they don't incur the merchant fees from the bank? If so, i don't really think it is reasonable.

 

[markis10]

I thought if the merchant refunds back to the original payment card they don't incur the merchant fees from the bank? If so, i don't really think it is resonable

Fees charged by the aquirier to process a card such as Square/Amex/Paypal are not refunded should the transaction later be refunded

 

[N0mad]

Fees charged by the aquirier to process a card such as Square/Amex/Paypal are not refunded should the transaction later be refunded

i think fair enough if using those methods but otherwise i would say unreasonable for them to keep a fee they no longer incurred.

 

[jpp42]

Fees charged by the aquirier to process a card such as Square/Amex/Paypal are not refunded should the transaction later be refunded

It depends on the nuances of the specific contract. A merchant as big as Qantas would have bespoke contracts with several acquirers most likely. In many cases, the interchange fees paid to the scheme are refundable, but not the assessment/network fees and whatever markup the acquirer/processor charges. In addition, the refund transaction, which is processed separately, will have its own network fees and acquirer charges. It's probably simpler for Qantas to simply not refund the fee, and even though they may collect a refund of the interchange fee portion, they are using this to fund the extra processing costs of the refund. As best I can tell, the ACCC's guidance on payment surcharges doesn't specifically cover what happens in refunds, so that's no help if this is valid or not.