RSA MEL F Lounge Qantas Official Response (Refused Drinks)

[Austman]

I find it very hard to believe the serving staff know what you are flying.

They know. And at quiet times in the MEL F-Lounge it's pretty obvious who the JQd quests are. At busy times it would be more difficult.

 

[samh004]

Outrageous. What's next? Limiting food intake to officially recommended calorie, fat and carbohydrate limits?

What happened to allowing responsible adults to make their own decisions?

If they did, I'd have been cut off last year when I had 6 entrees and 3 desserts... Sure, it was a lot of food, but it was soooo good.

Must be planning to axe the F lounge altogether - maybe an enhanced J lounge like HKG and SIN is where they're heading

I hope they wouldn't dare consider what are arguably two of the best lounges in the world.

There does seem to be a common theme that this happens in MEL. Having only been there twice I didn't enjoy it as much as SYD.

 

[blackcat20]

They know. And at quiet times in the MEL F-Lounge it's pretty obvious who the JQd quests are. At busy times it would be more difficult.

Interesting that service staff did not ask for boarding passes in Sydney last week...

 

[Flying mermaid]

They specifically ask to see your boarding pass before serving you so they know which airline to charge.

Have never had that happen. The only time I have shown my boarding pass is on entry to lounge. But then I have only been to Mel once. Is this a MEL thing? In Sydney you show your boarding pass on entry and that is it. No-one asks for your boarding pass at the restaurant or in the lounge.

 

[Austman]

Interesting that service staff did not ask for boarding passes in Sydney last week...

No, but they often do in MEL F-lounge. And, I suggest, it's pretty obvious at quiet times in MEL F-lounge when they know they have x-number of JQd guests (and not many other guests at all) who the (sometimes group of) JQd guests are.

 

[Kangol]

I have been in QF F with a pax in an absolutely disgraceful state of intoxication - there was a complete absence of RSA from QF in that instance. He was so p1ssed by the end of the flight that he couldn't even disembark the aircraft unaided. 2 hours out from landing he could hardly stand up yet the FAs kept on serving him drinks, including going to raid the J cabin stocks after he drank the F cabin dry of his choices. Consistently inconsistent again.

Brendan Fevola was flying F?

 

[Flying mermaid]

No, but they often do in MEL F-lounge. And, I suggest, it's pretty obvious at quiet times in MEL F-lounge when they know they have x-number of JQd guests (and not many other guests at all) who the (sometimes group of) JQd guests are.

Note to self - don't fly via MEL....

 

[RichardMEL]

I would have thought by now you'd have realised that they will never say no to you. It's only the scummy WPs that get shafted

LOL. I wish that idea worked with the ladies.


Back on topic.. I flew JQ domestic (J) and had no issues with drinks in Flounge.

 

[RichardMEL]

They know. And at quiet times in the MEL F-Lounge it's pretty obvious who the JQd quests are. At busy times it would be more difficult.

They would certainly know the QF F pax given QF93/9 departure times... if one was to take the "discrimination" line one could go from there... (not that I am or would)

 

[blackcat20]

No, but they often do in MEL F-lounge. And, I suggest, it's pretty obvious at quiet times in MEL F-lounge when they know they have x-number of JQd guests (and not many other guests at all) who the (sometimes group of) JQd guests are.

Yes I know, hence noticing that they don't in syd.

 

[RichardMEL]

Incidently I've only ever been asked to show BP (for scanning) at entry at SYD or MEL F. NEVER by waitstaff. Usually though I have the BP on the table where I am sitting so it's obvious, but sometimes I have it put away.

 

[drron]

Brendan Fevola was flying F?

or Boonie???:shock:

 

[Kangol]

I have only been to the MEL F Lounge once, as I usually fly out of SYD.

However, do we know if a specific individual is cutting off the drinks or is more than one person doing this? Would it be poor form to show a photo, here, for the benefit of others?

If anything, not having a detailed description of the offender would be poor form for this community and for QF.
If there is a staff member not doing their job and alienating the reputation of a company that has worked hard to get to where it is, such company would want to know what the problem is, identify said person (people) involved and improve such behaviour.
This is not so that the staff member can be lynched, instead be performance managed so that QF's service can be improved.

QF are lucky that they get feedback and get a chance to improve.
There are many instances of business simply losing significant business (with no opportunity for service recovery) as a result of a staff member's errors.
"You are only as good as your weakest member"

 

[medhead]

RSA MEL F Lounge Qantas Official Response ( Refused Drinks)

For me, completely apart from the "legal limit" carp from QF, 3 drinks in 90 minutes would be a lot. I am surprised at the number of people on this thread who seem to think that amount plus more is normal :shock:

I have been in QF F with a pax in an absolutely disgraceful state of intoxication - there was a complete absence of RSA from QF in that instance. He was so p1ssed by the end of the flight that he couldn't even disembark the aircraft unaided. 2 hours out from landing he could hardly stand up yet the FAs kept on serving him drinks, including going to raid the J cabin stocks after he drank the F cabin dry of his choices. Consistently inconsistent again.

I have a couple of comments that are not necessarily related to each other.

You're a lady! You'd be limited to 2 drinks in 90 minutes.

I didn't realise you were a WAG on Boonies infamous ashes tour.

That's got the joke out of the way

I don't really understand your point about normal. Three drinks during dinner or an evening out is normal. One bottle of wine has 7 drinks. Perhaps you're referring to the artificial, arbitrary 90 minutes. That 90 minute cut off highlights how stupid this situation happens to be. They could have ordered 30 minutes later an been inside the guide line. In fact why didn't the waiter make them wait 30 minutes? Instead cut off. Someone could drink 25 drinks in 24 hours and been under that guideline

Rushing to a meeting. But i think we can all agree that someone legally allowed to drive is not intoxicated.

 

[Pushka]

If as a woman I am only allowed 1 drink per hour then how the heck am I going to be able to try the Bellini, Moet, and Taittinger next Friday morning for a 10am flight? I know, set the alarm for 4 am!

 

[Princess Fiona]

No, but they often do in MEL F-lounge. And, I suggest, it's pretty obvious at quiet times in MEL F-lounge when they know they have x-number of JQd guests (and not many other guests at all) who the (sometimes group of) JQd guests are.

I concur with this. I mainly fly ex-SYD, BP shown at the desk on entry and never asked about which flight I'm on afterwards. Been through MEL four times in the last 12 months and on each occasion the wait staff have asked me which flight I'm on when they take my order. It's pretty much a MEL thing. I always thought it was so that they could determine how quick your meal had to be served but now I'm not so sure.
If I get asked next Sat I'll answer but I'm also going to enquire why they need to know that.

 

[Flying mermaid]

If as a woman I am only allowed 1 drink per hour then how the heck am I going to be able to try the Bellini, Moet, and Taittinger next Friday morning for a 10am flight? I know, set the alarm for 4 am!

i managed two glasses of Moet and turned down a third, before a 10:30 am flight and the plane from Canberra only touched down at 7am. The secret? fly via Sydney not Melbourne .

 

[Pushka]

i managed two glasses of Moet and turned down a third, before a 10:30 am flight and the plane from Canberra only touched down at 7am. The secret? fly via Sydney not Melbourne .

Yep. Sydney's the plan. Maybe its part of a plot to make Sydney the hub for Int connections.

 

[JohnK]

This doesn't make sense.

Glad I don't drink expensive champagne/wine and I wouldn't for a second hesitate to switch between First and business lounges to get my way.

I decide if I have had enough alcohol. Not some waiter who thinks they know me better than myself regardless of the training they think they have had. A 120kg person is going to be able to absorb a lot more alcohol than a 60kg person and someone who has built up a resistance to alcohol will be able to absorb even more.

 

[dajop]

Aside from the official response is there any evidence (experience) of this being anything other than an isolated incident due to a overly zealous staff member? Is this policy being routinely enforced?