[Rumor from QF CSAs] Qantas to bring back online mASA's?

[TonyHancock]

International bookings are mainly the ones that do vary and it is important to know them, along any penalties. (e.g. MEL-SYD have had $331 change fees in the past.)

The majority of my bookings tend to be international and the T&C's are a real mixed bag. I try to book fully refundable but it is not always possible. The First Saver FASA's have been quite restrictive.

 

[will2rob]

Will get some time tomorrow afternoon hopefully

QF WP, it is clear that there is a more than passing interest in this subject and I note you have had time to post 17 or so posts on other threads since your last post here, so could you perhaps spare a minute and give us all an update? I'm not asking for chapter and verse, just an indication which direction Qantas are heading with these. Cheers.

 

[legroom]

The majority of my bookings tend to be international and the T&C's are a real mixed bag. I try to book fully refundable but it is not always possible. The First Saver FASA's have been quite restrictive.

Slightly off topic, if I may

Have you ever changed an INT J/F-ASA yet?

If so, what's the penalty like in terms of points and/or $$ ?

Not cancellation, but change.

If suitable, that would open up a tiny avenue to address the impending 'review' outcome.

 

[Joshua]

Slightly off topic, if I may

Have you ever changed an INT J/F-ASA yet?

If so, what's the penalty like in terms of points and/or $$ ?

Not cancellation, but change.

If suitable, that would open up a tiny avenue to address the impending 'review' outcome.

Entirely depends on the route and origin. ex-AUS is generally worse - often the 'Saver' rules apply. Some are fully flex & refundable, obviously a lot harder to know when booking over the phone now. I recall changing most intl ASAs I've booked. Generally can be done online with very little fuss. Occasionally I have rang and added sectors or completely changed the route. Only once did they forced a rebook fee of $60 or something, otherwise it has always been just the fare difference. They do not charge additional points... cash only.

If you've got a route in mind, book it as commercial fare and compare the fare rules. Then when booking the ASA figure out which ones apply.

 

[serfty]

Some examples:

http://www.australianfrequentflyer....ogram/cancelling-a-jasa-28524.html#post464537

 

[legroom]

Entirely depends on the route and origin. ex-AUS is generally worse - often the 'Saver' rules apply. Some are fully flex & refundable, obviously a lot harder to know when booking over the phone now. I recall changing most intl ASAs I've booked. Generally can be done online with very little fuss. Occasionally I have rang and added sectors or completely changed the route. Only once did they forced a rebook fee of $60 or something, otherwise it has always been just the fare difference. They do not charge additional points... cash only.

If you've got a route in mind, book it as commercial fare and compare the fare rules. Then when booking the ASA figure out which ones apply.

Thanks

I am exploring this possibility, having accepted the pessimistic view that the current "review" will bring nothing but a confirmation of what we think QF is heading towards.

Last bullet, so to speak, before that date.

Then, change to a more relevant, non-frivolous date on the same route.

 

[will2rob]

Entirely depends on the route and origin. ex-AUS is generally worse - often the 'Saver' rules apply. Some are fully flex & refundable, obviously a lot harder to know when booking over the phone now. I recall changing most intl ASAs I've booked. Generally can be done online with very little fuss. Occasionally I have rang and added sectors or completely changed the route. Only once did they forced a rebook fee of $60 or something, otherwise it has always been just the fare difference. They do not charge additional points... cash only.

.

Not my experience last week. I had to change one flight on an upcoming TSV/BNE/AKL/BNE/TSV JASA or else I would have missed a connecting flight back to Sydney. On line it would have cost me around $814 just to change it to an earlier flight from BNE-TSV on the return leg. Over the phone cost me $140 which was $100 change fee and $40 Assistance fee or 3500 points for the assistance fee.

Changing flights online is ridiculous BTW. I just threw up one of my bookings which was just a cheap sale fare SYD/BNE/SIN in Y for the family in April next year which only cost $827 p.p. If I wanted to change a flight online, this is what I get per person:

Sort results by: Direct Flights Price Duration Departure Time Arrival Time

Sydney to Singapore - Sat 12 Apr 14​

Filter Results

Flights Out:
[TABLE="class: full, width: 763"]
[TR="class: off"]
[TH]From[/TH]
[TH="class: airport"][/TH]
[TH]To[/TH]
[TH="class: airport"][/TH]
[TH]Flight[/TH]
[TH="class: compare, bgcolor: #FFFFFF, colspan: 4, align: center"]Compare fare types[/TH]
[/TR]
[TR]
[TH="class: fare ffHeaderAUAISALE, align: center"]Sale[/TH]
[TH="class: fare ffHeaderAUAIRED, align: center"]Saver[/TH]
[TH="class: fare ffHeaderAUAISS1JQI, align: center"]Semi Flex[/TH]
[TH="class: fare ffHeaderAUAIFF2JQI last, align: center"]Flex[/TH]
[/TR]
[TR="class: first off"]
[TD="class: noright, bgcolor: #FFFFFF"]09:40[/TD]
[TD="bgcolor: #FFFFFF"]Sydney[/TD]
[TD="class: noright, bgcolor: #FFFFFF"]16:00[/TD]
[TD="bgcolor: #FFFFFF"]Singapore[/TD]
[TD="bgcolor: #FFFFFF"]Qantas flight

QF81[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$549[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$442[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$667[/TD]
[TD="class: priceCell notselect lasttd, bgcolor: #FFFFFF, align: center"] +$842[/TD]
[/TR]
[TR="class: rowduration off"]
[TD="class: second, bgcolor: #FFFFFF, colspan: 5"]Duration: 8h 20m[/TD]
[/TR]
[TR="class: first off"]
[TD="class: noright, bgcolor: #FFFFFF"]13:10[/TD]
[TD="bgcolor: #FFFFFF"]Sydney[/TD]
[TD="class: noright, bgcolor: #FFFFFF"]19:20[/TD]
[TD="bgcolor: #FFFFFF"]Singapore[/TD]
[TD="bgcolor: #FFFFFF"]Qantas flight

QF5[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$549[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$442[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$667[/TD]
[TD="class: priceCell notselect lasttd, bgcolor: #FFFFFF, align: center"] +$842[/TD]
[/TR]
[TR="class: rowduration off"]
[TD="class: second, bgcolor: #FFFFFF, colspan: 5"]Duration: 8h 10m[/TD]
[/TR]
[TR="class: first off"]
[TD="class: noright, bgcolor: #FFFFFF"]07:00[/TD]
[TD="bgcolor: #FFFFFF"]Sydney[/TD]
[TD="class: noright, bgcolor: #FFFFFF"]08:35[/TD]
[TD="bgcolor: #FFFFFF"]Melbourne[/TD]
[TD="bgcolor: #FFFFFF"]Qantas flight

QF409[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$555[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$448[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$673[/TD]
[TD="class: priceCell notselect lasttd, bgcolor: #FFFFFF, align: center"] +$848[/TD]
[/TR]
[TR="class: second off"]
[TD="class: noright, bgcolor: #FFFFFF"]10:00[/TD]
[TD="bgcolor: #FFFFFF"]Melbourne[/TD]
[TD="class: noright, bgcolor: #FFFFFF"]15:55[/TD]
[TD="bgcolor: #FFFFFF"]Singapore[/TD]
[TD="bgcolor: #FFFFFF"]Qantas flight

QF35[/TD]
[/TR]
[TR="class: rowduration off"]
[TD="class: second, bgcolor: #FFFFFF, colspan: 5"]Duration: 10h 55m[/TD]
[/TR]
[TR="class: first off"]
[TD="class: noright, bgcolor: #FFFFFF"]07:05[/TD]
[TD="bgcolor: #FFFFFF"]Sydney[/TD]
[TD="class: noright, bgcolor: #FFFFFF"]08:35[/TD]
[TD="bgcolor: #FFFFFF"]Brisbane[/TD]
[TD="bgcolor: #FFFFFF"]Qantas flight

QF504[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$562[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$455[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$680[/TD]
[TD="class: priceCell notselect lasttd, bgcolor: #FFFFFF, align: center"] +$855[/TD]
[/TR]
[TR="class: second off"]
[TD="class: noright, bgcolor: #FFFFFF"]10:20[/TD]
[TD="bgcolor: #FFFFFF"]Brisbane[/TD]
[TD="class: noright, bgcolor: #FFFFFF"]16:05[/TD]
[TD="bgcolor: #FFFFFF"]Singapore[/TD]
[TD="bgcolor: #FFFFFF"]Qantas flight

QF51[/TD]
[/TR]
[TR="class: rowduration off"]
[TD="class: second, bgcolor: #FFFFFF, colspan: 5"]Duration: 11h 00m[/TD]
[/TR]
[TR="class: first off"]
[TD="class: noright, bgcolor: #FFFFFF"]15:00[/TD]
[TD="bgcolor: #FFFFFF"]Sydney[/TD]
[TD="class: noright, bgcolor: #FFFFFF"]16:35[/TD]
[TD="bgcolor: #FFFFFF"]Melbourne[/TD]
[TD="bgcolor: #FFFFFF"]Qantas flight

QF443[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$555[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$448[/TD]
[TD="class: priceCell notselect, bgcolor: #FFFFFF, align: center"] +$673[/TD]
[TD="class: priceCell notselect lasttd, bgcolor: #FFFFFF, align: center"] +$848[/TD]
[/TR]
[TR="class: second off"]
[TD="class: noright, bgcolor: #FFFFFF"]18:00[/TD]
[TD="bgcolor: #FFFFFF"]Melbourne[/TD]
[TD="class: noright, bgcolor: #FFFFFF"]23:50[/TD]
[TD="bgcolor: #FFFFFF"]Singapore[/TD]
[TD="bgcolor: #FFFFFF"]Qantas Airways flight operated by Emirates

QF8405[/TD]
[/TR]
[TR="class: rowduration off"]
[TD="class: second, bgcolor: #FFFFFF, colspan: 5"]Duration: 10h 50m

• 
  = Flight Operated by Emirates

[/TD]
[/TR]
[/TABLE]



Am I the only one thinking that is a bit over the top? The four prices (L-R) are for sale, red-e deal, super saver and flexi saver.

 

[Joshua]

Am I the only one thinking that is a bit over the top?

Firstly ex-AUS and TT flights might be a bad combo, JASAs always a 'business saver' which has the $100 change fee. I've just checked and looks like they've broken the site for changing JASAs online too, sigh... I had one to change too.

The change prices you're seeing don't seem that crazy. A new booking for that day is currently around $1300 r/t. Compared with what you paid during the sale, those differences are spot on.

Don't get me wrong, I always bemoan how inflexible fares are in this part of the world. And you're getting the worst end of it.

 

[basso]

QF WP, it is clear that there is a more than passing interest in this subject and I note you have had time to post 17 or so posts on other threads since your last post here, so could you perhaps spare a minute and give us all an update? I'm not asking for chapter and verse, just an indication which direction Qantas are heading with these. Cheers.

Too scared to publish, maybe.

 

[ketsuzei]

Interest is high.

 

[JessicaTam]

Even just a confirmation that we are being heard (by QF).

 

[ketsuzei]

QF WP, do you wish you had more points to use for MASAs over the next six months or so?

 

[JohnK]

When?, we are all busting to know yes or no to be back on QFF site.

Don't get your hopes up too high.

 

[Limewood]

Looks like QF WP is missing in action with the good news that hopefully ASAs will return

Where art thou QF WP?.

 

[Ansett]

Looks like QF WP is missing in action with the good news that hopefully ASAs will return

Where art thou QF WP?.

Perhaps he has been gagged by QF.

Have to say that the longer the report takes the less likely it is to contain any good news

 

[markis10]

Perhaps he has been gagged by QF.

Have to say that the longer the report takes the less likely it is to contain any good news

Given the reports yesterday that only point to point ASAs can now be booked, if true this myth is busted.

 

[ketsuzei]

Given the reports yesterday that only point to point ASAs can now be booked, if true this myth is busted.

Not necessarily. That might actually make it *easier* to bring MASAs (or something like them... quasi-MASAs?) back online.

 

[codash1099]

Perhaps he has been gagged by QF.

Have to say that the longer the report takes the less likely it is to contain any good news

I wouldn't be expecting "good news" as such. After all, he wasn't talking to AJ

 

[Ansett]

Just trying to Book a JASA MELBOURNE - Alice Springs Sep 21 returning Sep 22 or Sep28 Returning 29th Classics available on both dates

Call Started at 09.21 CSO didnt seem phased by the request initially. He has now gone away to loook at it ,0

9.29. Has Just offered me a classic award, are you sure you wouldnt prefer a normal frequent flyer award. NO Please proceed with JASA. Looking at it now Sir.


09.31 No Availability on the 21st atall Sir. But we do have the 28th

09.33 sorry sir just got to put you on hold for a minute whilst I check this out Be Right Back

09.40 still on hold

09.41 Sorry Sir having trouble with this just going to refer to Senior Personnel and will come back to you.

09.45 Still on hold no News.

09.56 Finally a Quote 48,000 points and $3219.00 in Co Payment WTF

Needless to say I didnt proceeed. !!!! 36 MINUTES WASTED FOR NO RESULT

GIVE ME BACK THE ABILITY TO DO THIS ON LINE FFS GRRRRRRRRRRRRRRRRRRRRR

 

[QF WP]

There has been a delay in posting information as I am still in discussions, so hardly gagged or anything that painful. Hoping to talk to the RGM again today. Have a meeting now, so I won't be available until at least an hour.

Is that a humming and a "Gee" with a thump I hear?? Natives are getting restless

QF WP mentioned he had some urgent paid work for some clients he had to finish, Be Patient

But Cant wait either

Indeed I do. Patience grasshoppers....